Lead Product Designer, Health AI Job at OpenAI (San Francisco)

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Senior Design & Research Operations Specialist

We are seeking a Senior Design & Research Operations Specialist to help us scale...

Location

Canada; United States , Toronto; Calgary; Vancouver

Salary:

126200.00 - 170800.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

5+ years of experience in design, research, or product operations
Strong organizational, communication, and program-management skills
Comfort navigating ambiguity and bringing structure to complex systems
Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
Experience maintaining process documentation and operational metrics
A pragmatic, collaborative approach to problem-solving and continuous improvement
Experience working in fast-paced, iterative product development environments
Deep understanding of good user experience, IA, and visual design
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Lead the operational foundation for Design & Research, managing tools, systems, and budgets
Shape and maintain the rhythms and rituals that connect our teams within Design and within the organization
Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management
Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions
Design and evolve onboarding programs that help new designers and researchers ramp quickly
Track and report on key operational metrics including team health, delivery velocity, and efficiency
Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals
Support the evaluation and rollout of new tools and vendors
Contribute to building a collaborative, high-performing culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

New

Software Engineer II

We are seeking a skilled software engineer to join our team and help implement a...

Location

Czech Republic , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
OR equivalent experience.

Job Responsibility

AI-Native Development: Improves artificial intelligence (AI) tools and practices across the software development lifecycle (SDLC)
Proactively takes responsibility for the content of their AI-generated requirements, design documents, code, and other assets, assisting other members of the team to do the same
Incorporates Responsible AI practices into the SDLC to ensure appropriate controls over AI-generated assets
Applies SDLC and engineering health measures (e.g., Accelerate, SPACE framework, Engineering System Success Playbook [ESSP]) to guide improvements to processes and practices, especially those involving AI
Experiments with AI tools and practices to improve their own capabilities, and provides recommendations on how to adopt them to other members of the team.
Coding: Leads by example across teams and mentors others to produce extensible, maintainable, well-tested, secure, and performant code used across products that adheres to design specifications
Leads efforts to continuously improve code performance, testability, maintainability, effectiveness, and cost, while learning about and accounting for relevant trade-offs
Identifies best practices and coding patterns (e.g., leveraging state-of-the-art generative artificial intelligence [GenAI], approaches to source code organization, naming conventions) and provides deep expertise in the coding and validation strategy
Creates and applies metrics to drive code quality and stability, appropriate coding patterns, and best practices
Identifies and anticipates blockers or unknowns during the development process, escalates them, communicates how they will impact timelines, and then leads efforts to identify and implement strategies and/or opportunities to address them.

Fulltime

Product Solution Architect

We are looking for a Product Solution Architect to lead the conception and defin...

Location

United States , New York

Salary:

180000.00 - 225000.00 USD / Year

Click Therapeutics

Expiration Date

Until further notice

Requirements

7-10+ years of experience working in a Product Management, Solutions Engineering, or a similar cross-functional role in an agile environment for mobile or software products
5+ years working in Healthcare, ideally in a digital health or regulated environment
Experience meeting with external customers or partners to define technical and product requirements
Experience using GenAI tools and developing LLM-enabled processes for ongoing process improvement
Background or previous experience in neuroscience, psychiatry, psychology, behavior change, digital health or a related field
Proven ability to work on cross-functional teams to deliver software applications
Excellent verbal and written communication skills to define product requirements, create project estimates, and work effectively with stakeholders and upper management
Strong technical leadership, project management, business analysis, and analytical problem-solving skills
Experience translating technical concepts and solutions to non-technical and executive audiences
A passion for improving healthcare and bringing innovative solutions to life

Job Responsibility

Lead the product conceptualization and scoping process for new product concepts that deliver therapeutic value to our patients and partners in collaboration with scientific, business, and engineering leaders
Lead product concept definition, establish clear requirements, and develop product roadmaps for new initiatives
Meet with potential partners, customers, and internal stakeholders to gather insights, define project scope, and build strategic alignment
Deliver product demos, facilitate workshops, and represent product and technical capabilities externally
Serve as the primary point of contact for Technical Due Diligence conversations demonstrating a strong understanding of product design, engineering, cybersecurity, data infrastructure, and AI/ML concepts
Develop and manage project and product estimations, creating timelines and roadmaps to ensure timely development and testing of new concepts
Deeply understand and synthesize the complexities of the healthcare environment, including patient journeys and clinical workflows, to identify high-potential product opportunities
Develop Compelling Narratives and Visuals supporting creation of visually engaging presentations, collateral, and prototypes that clearly articulate platform and product vision, technical feasibility, and value propositions to both technical and non-technical audiences
Create prototypes using GenAI or low code tools to validate or visualize patient treatment concepts and drive interest
Lead rapid user and market research to rapidly deepen our understanding of a product concept, market, or patient population

What we offer

Medical, Dental, & Vision Insurance
401k Employer Matching
One Medical
Fertility Care & Family-Building Support
Professional Development Stipend
Unlimited PTO
Caregiving Benefit
Competitive Salary with Annual Review
Cash Bonus
Stock Options

Fulltime

Product Design Manager, XR Tech Design

XR Tech Design accelerates human-centric computing by building foundational XR A...

Location

United States , Burlingame

Salary:

201000.00 - 278000.00 USD / Year

New

Director, Product Design

We’re hiring a Design Director to lead our Procure-to-Pay product group. In this...

Location

United States , San Francisco

Salary:

240000.00 - 300000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

10+ years of experience in Product Design in high-growth startups, B2B - tech companies
4+ years of design leadership experience with direct reports under your guidance and leadership
Strong cross-functional collaboration skills—you inspire confidence with product, engineering, and go-to-market teams
Extreme attention to detail and ability to quickly grasp complex business processes and industry knowledge
Ability to work effectively in a fast-paced, results-driven environment
Ability to balance long-term vision with short-term execution in a high-growth environment
Excellent communication and storytelling abilities, with an eye for both detail and the big picture
A proven track record of building and leading high-performing design teams
Passion for creating experiences that make complex processes simple, usable, and delightful

Job Responsibility

Build and manage a talented team of designers that consistently delivers on projects and is well-balanced across a range of design skill sets
Define the overall UX strategy, future vision, goals, success metrics, roadmap, and sprint commitments for our Procure-to-Pay product
Responsible for overall team performance and health, resource allocation, and project prioritization
Lead and manage the design and end-to-end experience of our Procure-to-Pay product from conception to launch in partnership with product managers and engineers
Cultivate a healthy design process for the team, and be a key contributor to product strategy, driving business outcomes through design
Set and uphold a high standard of design craft and systems thinking across the company, ensuring consistency and excellence
Effectively communicate your team's product goals and connect related projects across the company so that problems or joint decisions can be resolved quickly
Scale an enterprise grade product that is highly differentiated in the market
Stay abreast of industry trends, emerging technologies, and design best practices – especially within Generative AI

What we offer

Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for SF employees
Commuter benefit
Team building events & happy hours
Unlimited PTO
Apple equipment plus home office budget
401k plan

Fulltime

Senior Product Manager

Ship measurable wins for retailers by combining data analysis, rapid AI-assisted...

Location

United States

Salary:

130000.00 - 175000.00 USD / Year

Bluecore

Expiration Date

Until further notice

Requirements

3+ years in product management or an adjacent technical, customer-facing role (solutions/implementation/sales engineering, technical account management, MarTech/marketing ops, developer relations) in SaaS/MarTech/ecommerce or AI/agentic domains and applications
Experience shipping workflow automation or AI-assisted features is valuable
experience shipping segmentation and activation capabilities (CDP, ESP, marketing automation, paid media/data activation) is strongly preferred
Experience with segmentation and activation (CDP, ESP, marketing automation, paid media activation, or data activation)
Hands-on data ability: SQL (BigQuery preferred) and Python scripting (pandas/NumPy) proficiency, designing and interpreting basic cohort analyses and A/B tests, and spotting instrumentation gaps
Builder bias: demonstrable prototypes you personally assembled (LLM-assisted is fine) using low-code workflow automation tools, AI-powered app builders, a basic web stack, or notebooks
Retail empathy: experience building for retailers or partnering with retail clients
clear articulation of shopper and retailer pain points
Senior presence: confident with executive and client-facing conversations, crisp narrative, clean demos

Job Responsibility

Ship agentic experiences for marketers. Define the tasks automations/agents can perform (for example: segment creation and validation, activation setup and QA, sync health checks, pause/resume safeguards), the tools they can use (MCPs, APIs, webhooks, file exports), and the approval flows. Measure impact on time to value and workflow efficiency
align with Engineering on safe execution and monitoring
Make decisions with data. Pull your own numbers, not anecdotes. Leverage existing analytic tools or directly query the warehouse datasets, build quick analyses, and turn findings into product bets and success metrics
Prototype before you spec. Use LLMs and tools (e.g., Cursor, n8n/Make, Replit, simple Python/JS, lightweight HTML) to stand up functional prototypes including audience builders and external activation setup flows that stakeholders and clients can click, not just read, and to better inform opportunity and scope
Ship the platform pieces. Define objectives, use cases, and user requirements, and partner with Engineering on technical requirements to deliver iterative solutions on time
Build and evolve activation foundations for third-party destinations (exports, paid media integrations). Define the patterns that make new channels and destinations easy to add over time (schemas/contracts, integration standards, observability, failure handling, and self-serve controls)
Instrument everything. Define KPIs, logging, and experiment design. Prove value with deltas, not vibes. Iterate and retire solutions based on measurable results
Work the retail problem. Interview key internal stakeholders (Customer Success, Support, Sales, etc.) and customers, and review (or join, as necessary) client-facing meetings to empathize and translate retail pain points into precise jobs, constraints, and success criteria
Lead in the room. Run client demos, handle objections, and translate technical detail into clear business outcomes for executives
Operationalize AI safely. Specify evaluation, guardrails, and human-in-the-loop points for any AI-driven feature

Fulltime

New

Director, Product Design

As a Director of Product Design, you will lead and scale high-performing design ...

Location

United Kingdom , Belfast

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

Strategic Product Thinking: Demonstrates the ability to connect design decisions to business goals, customer outcomes, and long-term platform strategy
People Leadership & Coaching: Builds strong teams through mentorship, feedback, and intentional development of future leaders
Cross-Functional Partnership: Creates alignment and trust with Product, Engineering, and Executive stakeholders to drive shared outcomes
Decision-Making Under Ambiguity: Makes timely, thoughtful decisions with incomplete information while balancing risk, speed, and impact
Design Organization Leadership: Experience leading multi-team design organizations, across complex product areas
Systems & Platform Design Expertise: Proven ability to deliver cohesive experiences across large-scale, data-rich enterprise platforms
Vision & Narrative Building: Articulates a clear, compelling design vision that inspires teams and influences stakeholders
Design Quality & Craft Excellence: Sets a high bar for interaction design, information architecture, and usability in complex domains
Operational & Capacity Planning: Effectively plans resourcing, prioritization, and team health to sustain long-term performance
Customer-Centered Problem Solving: Deep understanding of user needs, validated through research, data, and real-world feedback

Job Responsibility

Lead, coach, and develop senior designers, fostering a culture of trust, growth, and accountability
Partner with Product and Engineering leaders to define the AI vision within our broader platform experience, prioritize work, and deliver high-impact outcomes aligned to company strategy
Drive design excellence through clear standards, critiques, and evolve our scalable design systems and practices
Identify and translate complex customer and business problems into cohesive, end-to-end product experiences across teams and surfaces

Lead Product Designer, Health AI

OpenAI

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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