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Social Value Portal Ltd Logo Social Value Portal Ltd · IT - Software Development

Lead Product Analyst, Payments

United Kingdom, London 90000.00 - 113000.00 GBP / Year · Job Posted February 17, 2026
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Job Description

You will be the Lead Product Analyst in our payments collections team, you’ll leverage data to chart the path to net profitability at one of the UK’s fastest growing startups. You will be playing an instrumental role in defining and prioritising the team’s long term and short term roadmaps to build a best-in-class payments processing engine.

Job Responsibility

  • Conduct deep-dive analysis of the payments ecosystem to identify the highest impact areas for growth
  • Dig deep into our user behaviour and payments data to conduct root cause analysis on unexpected metric movements
  • Define key payments-related metrics and track KPIs to assess the efficiency of our payments platform
  • Work alongside our engineering, product, and data science partners to build a best-in-class payments intelligence
  • Conduct regular A/B tests and causal analyses to determine the impact of product changes on success metrics
  • Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase

Requirements

  • Multiple years of experience doing quantitative analysis within a digital product environment
  • Solid SQL experience
  • Demonstrated history of helping drive team strategy through helping build roadmaps and prioritising initiatives
  • Proven track record of proactively optimising processes through data-led insights
  • Comfortable with defining metrics from scratch and creating dashboards
  • Familiar with conducting large-scale A/B experiments

Nice to have

  • Familiar with payment systems and in particular with US payment rails (e.g. ACH)
  • Experience working with third party data (either with payments processors, risk engines, or data aggregators)

What we offer

  • Performance reviews every 8 months, with generous pay increases and equity top-ups for high performers
  • Private Medical Insurance, dental cover, life assurance
  • 25 days annual leave + 1 additional day for every year you spend at Cleo (+ public holidays)
  • 6% employer-matched pension
  • 1 month paid sabbatical after 4 years at Cleo
  • Enhanced parental leave
  • Access to Learnerbly, Reforge, and other L&D portals
  • Online mental health support via Spill
  • We'll pay for your OpenAI subscription
  • Regular socials and activities, online and in-person
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