Lead Process Owner O2C Job at Delivery Hero (Barcelona)

O2c Process Excellence Lead - Hq

At Glovo, we don’t just move food; we move millions of transactions every hour a...

Location

Spain , Barcelona

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

You have 6+ years of experience in Finance Transformation or Process Excellence within a high-volume marketplace/tech environment
Financial Domain Knowledge: You aren't a Finance Owner but you understand IFRS 15, VAT triggers, and Revenue Recognition deeply enough to build the processes that satisfy our SMEs
Strong understanding of ERP systems (SAP S/4HANA, MS Dynamics Business Central, etc), workflows, data flows, and system dependencies
Mentorship: You enjoy teaching others how to think about The Big Picture of process architecture
English advanced/proficient level.

Job Responsibility

Translate Rules into Reality: Work as the primary Functional Partner to our Billing, Tax and Accounting SMEs. You take their requirements and turn them into Global Process Blueprints and technical specifications
Architect the Touchless Flow: Design the end-to-end data lineage from the Marketplace into SAP S/4HANA and MS Dynamics Business Central (MSD)
Stakeholder Negotiation: Partner with Product and Commercial VPs to ensure new business lines are designed for automation before they launch
Standardization Guard: Protect the Global Core. You will challenge local markets to drop manual workarounds and adopt the global automated standard.

What we offer

An enticing equity plan that lets you own a piece of the action
Top-notch private health insurance to keep you at your peak
Monthly Glovo credit to satisfy your cravings
Discounts on transportation, food, and even kindergarten expenses
Discounted gym memberships to keep you energized
Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
Enhanced parental leave, and office-based nursery
Online therapy and wellbeing benefits to ensure your mental well-being.

Fulltime

Global Process Owner - Procure to pay & Order to cash

We're building a purpose-built Finance Transformation Office at myPOS - the engi...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

8+ years in finance transformation, process design or ERP program delivery roles
Deep domain expertise in P2P and/or O2C in multi-entity or multinational environments
Proven track record in global ERP implementation - NetSuite, SAP or Oracle preferred
Experience in or alongside PE-backed organizations undergoing significant operational change
Degree in Finance, Accounting, Business or related
ACA, ACCA, CIMA preferred
Exceptional process mapping and documentation skills - Visio, BPMN or equivalent
Strong understanding of internal controls, segregation of duties and audit requirements
Ability to influence and manage senior stakeholders across multiple geographies and cultures
ERP: NetSuite (preferred), SAP, or Oracle

Job Responsibility

Act as the global standard owner for all Procure-to-Pay and Order-to-Cash processes across multiple entities
Design To-Be process models - global standards, process flows, control frameworks and operational metrics
Build and maintain operational documentation: SOPs, RACI matrices, process narratives and policies
Ensure every process is designed for NetSuite configuration, scalability and auditability
Drive execution of transformation projects across P2P and O2C workstreams, including scope expansion
Collaborate with NetSuite solution architects and SI partners to translate designs into system configuration
Manage stakeholder interactions, cross-functional dependencies and go-live timelines
Identify risks and interdependencies
proactively resolve blockers before they become issues
Own the testing plan and scope for P2P and O2C

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card

Fulltime

GBS Order to Cash (O2C) Lead

I am currently working with an international retail provider, who are searching ...

Location

United Kingdom , Bristol

Salary:

115000.00 GBP / Year

Stanton House

Expiration Date

Until further notice

Requirements

You must a qualified account (CPA, ACCA, CIMA)
Progressive accounting experience, including time within a leadership role in a global finance environment
Experience handling outsourced accounting operations and service providers
Proven experience in complex O2C functions, with deep knowledge of the full O2C process
Substantial understanding of global finance regulations, compliance requirements, and multi-country reporting standards
Strong leadership and people management skills, with a proven ability to inspire and motivate diverse teams, build effective relationships across finance functions, and communicate clearly with stakeholders at all levels
Strategic thinker with strong problem-solving skills to optimise processes and drive improvements
Advanced analytical skills to interpret financial data, identify trends, and support data-driven decisions
Proficiency in MS Office applications, particularly Excel and Power BI, for reporting and analysis

Job Responsibility

Oversee end-to-end Order to Cash (O2C) operations across multiple regions, ensuring efficiency, accuracy, and timely delivery
Manage the performance of the outsourced O2C provider and maintain accountability for service levels and KPIs
Develop and implement global O2C strategies in collaboration with the OTC Global Process Owner
Maintain accurate reporting on costs, KPIs, and performance metrics for leadership oversight
Build strong relationships with finance teams, regional and SLT, and other key stakeholders
Ensure compliance with global policies, regulations, and reporting standards
Drive continuous process improvements, leveraging technology and automation to enhance efficiency and scalability, collaborating with cross-functional teams to streamline processes
Support audits and compliance reviews, liaising with internal and external auditors and regulatory authorities
Stay up to date on industry best practices, accounting standards, and emerging technologies to inform process enhancements

Fulltime

One Erp - Project Execution Manager - D365

In Alfa Laval, we are every single day contributing to a more sustainable future...

Location

India , Pune

Salary:

Not provided

Alfa Laval

Expiration Date

Until further notice

Requirements

Min. qualification would be a Bachelor's degree in, Engineering, Business, Finance, or related field
Master's preferred
7–10+ years of project management experience, with 2+ full-cycle ERP implementations (multi-entity/multi-country preferred)
Hands-on experience across ERP domains
Strong planning & execution discipline
risk and dependency management
Executive communication, stakeholder engagement, and vendor negotiation
Analytical problem solving and decision-making under pressure
Business acumen in Finance/Supply Chain/Manufacturing/HCM
Change leadership and user adoption focus

Job Responsibility

Define scope, objectives, success metrics, and phase plan (prepare → design → build → test → deploy → hypercare)
Build and manage the integrated project plan, resource model, and schedule
Establish governance (steering committee, PMO cadence, logs, change control) and communication plan
Align project outcomes with business case and value realization targets
Orchestrate process discovery and fit-gap sessions
align global vs. local design
Ensure standardization and simplification of processes (O2C, P2P, R2R, M2O, Plan-to-Produce, HCM flows)
Validate solution design with enterprise architecture, security, and data standards
Own the data strategy: data model, cleansing, migration, reconciliation
Coordinate interface design and delivery

What we offer

Challenging position in an open and friendly environment where we help each other to develop and create value
Opportunity to build a global network with different nationalities
Work will have a true impact on Alfa Laval’s future success
Learning new things every day

Fulltime

Customer Service Manager

Customer Service Manager - Contract - Carlsbad, CA Do you excel at leading cust...

Location

United States , Carlsbad

Salary:

55.00 - 64.00 USD / Hour

Proclinical

Expiration Date

Until further notice

Requirements

Strong leadership skills with experience managing customer service teams and call center operations
Expertise in contact center technologies, CRM workflows, and knowledge bases
Proven ability to scale customer service operations in high-growth omnichannel environments (B2B and B2C)
Hands-on experience with ERP systems (e.g., Oracle NetSuite, Oracle Cloud) and Salesforce Service Cloud
Deep understanding of customer master data management and governance
Advanced knowledge of Order-to-Cash (O2C) processes, including credit allocation, fulfillment, invoicing, and returns
Analytical mindset with strong problem-solving and decision-making skills
Proficiency in Microsoft Office tools (Word, Excel, Teams, Power BI) and reporting analytics
Ability to lead cross-functional teams and build effective partnerships across departments
Experience driving operational transformation, process redesign, and continuous improvement initiatives

Job Responsibility

Lead and manage customer service and sales support teams to deliver exceptional service and operational efficiency
Oversee end-to-end order management processes, including order entry, fulfillment, invoicing, and issue resolution
Serve as the business owner for ERP platforms (e.g., Oracle Cloud) and Salesforce Service Cloud capabilities
Ensure integrity and governance of customer master data, collaborating with IT, Sales, and Finance teams
Drive continuous improvement in O2C processes, streamlining workflows and enhancing automation
Analyze service metrics and system performance to inform decision-making and support growth
Develop standard operating procedures, training programs, and service guidelines
Collaborate with Commercial, Supply Chain, Finance, and IT teams to resolve escalations and support strategic initiatives
Manage call center operations, including inbound communication channels, service levels, and response time SLAs
Establish and monitor customer contact KPIs, such as call answer rates and first-call resolution

Fulltime

Global Finance Transformation Lead

Global Finance Transformation Lead\n6 Month Contract\nLocation: Home / London (o...

Location

United Kingdom , London

Salary:

Not provided

DataCareers

Expiration Date

Until further notice

Requirements

Strong experience across Finance Operations (R2R, P2P or O2C)
Proven track record in finance transformation, ideally within multi-entity organisations
Experience delivering ERP implementations or optimisation programmes (NetSuite highly desirable)
Ability to design and implement standardised global processes
Strong stakeholder management skills, with the ability to influence at senior level
Experience leading teams or workstreams within complex transformation programmes
Commercial mindset with a focus on driving efficiency and business value

Job Responsibility

Leading global finance transformation initiatives across R2R, P2P and O2C
Owning process design and standardisation across multiple entities and regions
Managing and developing Global Process Owners, ensuring alignment and accountability
Driving ERP transformation (NetSuite or similar), acting as the authority on process design and governance
Establishing and monitoring KPIs to improve process performance and financial close efficiency
Leading change management, stakeholder engagement, and adoption across global teams
Ensuring strong financial controls and compliance with accounting standards

What we offer

Opportunity to lead a global finance transformation programme
High visibility role with influence across finance, technology, and leadership teams
Ability to shape process, systems, and operating model from the ground up
Join a growing organisation investing heavily in transformation and continuous improvement

Fulltime

Functional Solution Architect – AI

We are seeking a Functional Solution Architect – AI for Microsoft Business Appli...

Location

United States

Salary:

Not provided

Columbus United Kingdom

Expiration Date

Until further notice

Requirements

10+ years of experience in functional consulting, business process transformation, or enterprise applications
Deep functional expertise in two or more of the following: Finance, Supply Chain, Manufacturing, Life Sciences, Robotics / Industrial Automation
Strong experience with Microsoft Dynamics 365 F&O and/or CE
Proven experience leading client demos, pre-sales workshops, and solutioning engagements
Hands-on familiarity with: Out-of-the-box D365 F&O and CE agents, Agent 365 and Copilot experiences, MCP server concepts and deployment patterns (or equivalent agent integration frameworks)
Ability to collaborate with technical teams on MCP server architecture and operational support models

Job Responsibility

Lead client discovery sessions, solutioning workshops, and executive briefings focused on AI for BizApps and industry-specific processes
Design and deliver high-impact demos showcasing: Default (OOTB) D365 F&O and CE agents, Agent 365 capabilities, Copilot experiences embedded in Dynamics 365 and Power Platform, End-to-end AI scenarios across Finance, Supply Chain, Manufacturing, Life Sciences, and Robotics
Partner with sales teams to create AI solution narratives, proposals, value propositions, and business cases
Support RFPs/RFIs, PoC design, and technical-functional solution storytelling for AI-driven transformation programs
Lead functional architecture for AI-enabled business processes across: Finance: R2R, P2P, O2C, FP&A, close and compliance automation, Supply Chain: demand planning, inventory optimization, logistics, supplier collaboration, Manufacturing: production planning, quality management, asset maintenance, MES integration, Life Sciences: quality, regulatory documentation, batch traceability, GxP processes, Robotics & Industrial Automation: IoT-enabled operations, predictive maintenance, digital twins
Map current-state processes and define future-state AI-augmented workflows leveraging D365 F&O/CE and non-Microsoft platforms
Define functional requirements for AI agents, copilots, and intelligent workflows embedded into daily operations
Drive functional design and use-case definition for: OOTB D365 F&O and CE agents, Agent 365, Copilot Studio and custom business process agents
Shape solution designs that include MCP server deployments to securely connect AI agents with enterprise systems, tools, and data sources
Collaborate with technical architects to: Define MCP server architecture, deployment patterns, and integration touchpoints, Ensure MCP servers support secure tool access, data grounding, and agent orchestration across BizApps and non-Microsoft platforms

What we offer

Health, Life, Vision and Dental Insurance
Short- and Long- Term Disability
paid vacation
sick leave
holidays
401(k)

Fulltime

Ho Operational Excellence & Transformation

This senior management position is responsible for shaping the long-term vision ...

Location

Portugal , Lisbon

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

5-10 yrs experience in leading teams, designing and deploying automation / next generation digital capabilities (Intelligent Automation, RPA, OCR, AI/ML, Process Mining, Analytics etc.)
Excellent organizational skills with the ability to deliver multiple tasks and projects simultaneously while meeting challenging deadlines
Positive, collaborative and solution-oriented attitude
Robust analytical and critical thinking capabilities with strong process orientation and effective decision making skills
Strategic view and ability to turn strategy into concrete tactical and operational plan
Excellent interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders
Leadership skills to motivate, coach and develop teams with different backgrounds
Energetic and assertive, collaborative, resilient and motivated by challenges
Preference for experience in a Consulting firm or GBS context
Knowledgeable in Business Process Reengineering / Lean Methods (e.g. Six Sigma, Agile, Value Stream Mapping, Scrum or another of equal value)

Job Responsibility

Define, monitor, and report on key performance indicators and performance metrics to ensure targets are met, identify issues in a timely manner, and propose corrective / preventive actions
Lead the transformation project portfolio to enable the strategy outlined by the Management Team
Partner with the Tech Hub to translate the strategy into action and manage major initiatives like digital transformation and new market entry, focusing on the long-term continuous improvement of operations
Act as the central functional link for all GBS transformation-related work packages, combining strategic design, program management, process optimization and change management
Build and nurture a network with key stakeholders up to the Band II level, in Portugal and across Functions
Collaborate closely with the Value Stream Leaders and Functions Focal Points to ensure the success of the GBS program
Support or Lead improvements initiatives that address performance gaps and enable value generation
Establish the continuous improvement ecosystem, design and drive the CI Roadmap in close collaboration with End-to-End Value Stream Owners and the Tech Hub
Provide advisory to Management on performance, excellence and transformation
Lead material transition programs into AGBS

What we offer

The chance to work in a multicultural environment
The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe
A hybrid working model, allowing you to combine onsite and offsite work
A modern office, well connected to public transportation
A motivated and fun crew to grow and build and shape the GBS together
An intense and exciting onboarding experience
Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance

Fulltime

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Lead Process Owner O2C

Job Description

Job Responsibility

Requirements

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