Lead Process Owner O2C Job at Delivery Hero (Barcelona)

PM - Finance Transformation

The Finance Transformation team at OpenAI partners closely with Finance, Enginee...

Location

United States , San Francisco

Salary:

216000.00 - 240000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

8+ years of experience in product management, process transformation, or finance process-owner roles in complex, scaled environments
Deep understanding of how finance and operational processes actually run (e.g., O2C, P2P, supply chain, core accounting)
Experience partnering closely with engineering teams and influencing technical priorities without owning direct reports
A strong process mindset—you enjoy untangling ambiguity, identifying root causes, and designing future-state workflows that scale
Comfort operating across business and technical contexts, with the ability to translate between stakeholders
A bias toward durable, system-enabled solutions over manual processes or one-off fixes
Strong written and verbal communication skills, especially in cross-functional settings
Experience leading complex initiatives through ambiguity, tradeoffs, and organizational change

Job Responsibility

Lead end-to-end transformation initiatives across core finance and business processes, from current-state assessment through future-state design and scaled adoption
Act as a process expert and problem framer, deeply understanding existing workflows to identify root causes, translate business needs into clear requirements, and influence process owners to adopt future-state, leading practices
Identify opportunities to leverage automation and AI to improve accuracy, efficiency, and decision-making across finance processes
Partner closely with AI and application engineers to design system-native solutions rather than manual workarounds or downstream fixes
Redesign operating models, workflows, and controls to enable consistent, repeatable execution as the company scales globally
Drive cross-functional alignment across Finance, Accounting, GTM, and Infra
balancing speed, control, and flexibility
Define success metrics and outcomes (cycle time, error rates, automation coverage, close impact) and use them to guide delivery and prioritization
Lead UAT, change management, and rollout planning to ensure solutions are adopted and sustained in real operations

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

GBS Order to Cash (O2C) Lead

I am currently working with an international retail provider, who are searching ...

Location

United Kingdom , Bristol

Salary:

115000.00 GBP / Year

Stanton House

Expiration Date

Until further notice

Requirements

You must a qualified account (CPA, ACCA, CIMA)
Progressive accounting experience, including time within a leadership role in a global finance environment
Experience handling outsourced accounting operations and service providers
Proven experience in complex O2C functions, with deep knowledge of the full O2C process
Substantial understanding of global finance regulations, compliance requirements, and multi-country reporting standards
Strong leadership and people management skills, with a proven ability to inspire and motivate diverse teams, build effective relationships across finance functions, and communicate clearly with stakeholders at all levels
Strategic thinker with strong problem-solving skills to optimise processes and drive improvements
Advanced analytical skills to interpret financial data, identify trends, and support data-driven decisions
Proficiency in MS Office applications, particularly Excel and Power BI, for reporting and analysis

Job Responsibility

Oversee end-to-end Order to Cash (O2C) operations across multiple regions, ensuring efficiency, accuracy, and timely delivery
Manage the performance of the outsourced O2C provider and maintain accountability for service levels and KPIs
Develop and implement global O2C strategies in collaboration with the OTC Global Process Owner
Maintain accurate reporting on costs, KPIs, and performance metrics for leadership oversight
Build strong relationships with finance teams, regional and SLT, and other key stakeholders
Ensure compliance with global policies, regulations, and reporting standards
Drive continuous process improvements, leveraging technology and automation to enhance efficiency and scalability, collaborating with cross-functional teams to streamline processes
Support audits and compliance reviews, liaising with internal and external auditors and regulatory authorities
Stay up to date on industry best practices, accounting standards, and emerging technologies to inform process enhancements

Fulltime

Regional Process Owner - O2C

The Regional Process Owner works closely with stakeholders to define, drive and ...

Location

South Africa , Cape Town

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

5+ years’ experience in Order to Cash Operations
Strong detailed knowledge of existing O2C processes internally and externally – with understanding of best-in-class process and ways of working
Good working knowledge of Technology awareness in how systems and technology impact the process
Innovation and strategic thinking
Good communication (verbal and written) and inter-personal skills
Ability to drive and lead change initiatives
Proficient in Microsoft Office applications
Skills in planning and organising, decision-making, negotiation and time management
Analytical and problem-solving skills
Ability to forge strong working relationships with a diverse set of colleagues

Job Responsibility

Develop and support the implementation of process design, in line with the Global Operational Excellence strategy and in line with Collinson standards and policy
Regional SME for Order to Cash
Support internal productivity and transformation initiatives
actively seeking process standardisation in all departments and automation
Participate in and assist global strategy, acting as project representative for Global Operations in setting business and information architecture standards for the team
Participate in a program of projects, including planning, governance, progress tracking and execution
Support on the implications of business trends, issues, operating environment changes and firm or business strategy
Identify gaps in current process design and implement necessary changes
Assist with internal audit on project reviews and ensure timely resolution of identified issue

Regional Process Owner - O2C

The Regional Process Owner works closely with stakeholders to define, drive and ...

Location

United Kingdom; South Africa , London; Haywards Heath; Cape Town

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

5+ years’ experience in Order to Cash Operations
Strong detailed knowledge of existing O2C processes internally and externally – with understanding of best-in-class process and ways of working
Good working knowledge of Technology awareness in how systems and technology impact the process
Innovation and strategic thinking
Good communication (verbal and written) and inter-personal skills
Ability to drive and lead change initiatives
Proficient in Microsoft Office applications
Skills in planning and organising, decision-making, negotiation and time management
Analytical and problem-solving skills
Ability to forge strong working relationships with a diverse set of colleagues

Job Responsibility

Develop and support the implementation of process design, in line with the Global Operational Excellence strategy and in line with Collinson standards and policy
Regional SME for Order to Cash
Support internal productivity and transformation initiatives
actively seeking process standardisation in all departments and automation
Participate in and assist global strategy, acting as project representative for Global Operations in setting business and information architecture standards for the team
Participate in a program of projects, including planning, governance, progress tracking and execution
Support on the implications of business trends, issues, operating environment changes and firm or business strategy
Identify gaps in current process design and implement necessary changes
Assist with internal audit on project reviews and ensure timely resolution of identified issue

Functional Solution Architect – AI

We are seeking a Functional Solution Architect – AI for Microsoft Business Appli...

Location

United States

Salary:

Not provided

Columbus United Kingdom

Expiration Date

Until further notice

Requirements

10+ years of experience in functional consulting, business process transformation, or enterprise applications
Deep functional expertise in two or more of the following: Finance, Supply Chain, Manufacturing, Life Sciences, Robotics / Industrial Automation
Strong experience with Microsoft Dynamics 365 F&O and/or CE
Proven experience leading client demos, pre-sales workshops, and solutioning engagements
Hands-on familiarity with: Out-of-the-box D365 F&O and CE agents, Agent 365 and Copilot experiences, MCP server concepts and deployment patterns (or equivalent agent integration frameworks)
Ability to collaborate with technical teams on MCP server architecture and operational support models

Job Responsibility

Lead client discovery sessions, solutioning workshops, and executive briefings focused on AI for BizApps and industry-specific processes
Design and deliver high-impact demos showcasing: Default (OOTB) D365 F&O and CE agents, Agent 365 capabilities, Copilot experiences embedded in Dynamics 365 and Power Platform, End-to-end AI scenarios across Finance, Supply Chain, Manufacturing, Life Sciences, and Robotics
Partner with sales teams to create AI solution narratives, proposals, value propositions, and business cases
Support RFPs/RFIs, PoC design, and technical-functional solution storytelling for AI-driven transformation programs
Lead functional architecture for AI-enabled business processes across: Finance: R2R, P2P, O2C, FP&A, close and compliance automation, Supply Chain: demand planning, inventory optimization, logistics, supplier collaboration, Manufacturing: production planning, quality management, asset maintenance, MES integration, Life Sciences: quality, regulatory documentation, batch traceability, GxP processes, Robotics & Industrial Automation: IoT-enabled operations, predictive maintenance, digital twins
Map current-state processes and define future-state AI-augmented workflows leveraging D365 F&O/CE and non-Microsoft platforms
Define functional requirements for AI agents, copilots, and intelligent workflows embedded into daily operations
Drive functional design and use-case definition for: OOTB D365 F&O and CE agents, Agent 365, Copilot Studio and custom business process agents
Shape solution designs that include MCP server deployments to securely connect AI agents with enterprise systems, tools, and data sources
Collaborate with technical architects to: Define MCP server architecture, deployment patterns, and integration touchpoints, Ensure MCP servers support secure tool access, data grounding, and agent orchestration across BizApps and non-Microsoft platforms

What we offer

Health, Life, Vision and Dental Insurance
Short- and Long- Term Disability
paid vacation
sick leave
holidays
401(k)

Fulltime

Global Finance Transformation Lead

Global Finance Transformation Lead\n6 Month Contract\nLocation: Home / London (o...

Location

United Kingdom , London

Salary:

Not provided

DataCareers

Expiration Date

Until further notice

Requirements

Strong experience across Finance Operations (R2R, P2P or O2C)
Proven track record in finance transformation, ideally within multi-entity organisations
Experience delivering ERP implementations or optimisation programmes (NetSuite highly desirable)
Ability to design and implement standardised global processes
Strong stakeholder management skills, with the ability to influence at senior level
Experience leading teams or workstreams within complex transformation programmes
Commercial mindset with a focus on driving efficiency and business value

Job Responsibility

Leading global finance transformation initiatives across R2R, P2P and O2C
Owning process design and standardisation across multiple entities and regions
Managing and developing Global Process Owners, ensuring alignment and accountability
Driving ERP transformation (NetSuite or similar), acting as the authority on process design and governance
Establishing and monitoring KPIs to improve process performance and financial close efficiency
Leading change management, stakeholder engagement, and adoption across global teams
Ensuring strong financial controls and compliance with accounting standards

What we offer

Opportunity to lead a global finance transformation programme
High visibility role with influence across finance, technology, and leadership teams
Ability to shape process, systems, and operating model from the ground up
Join a growing organisation investing heavily in transformation and continuous improvement

Fulltime

New

O2c Process Excellence Lead - Hq

At Glovo, we don’t just move food; we move millions of transactions every hour a...

Location

Spain , Barcelona

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

You have 6+ years of experience in Finance Transformation or Process Excellence within a high-volume marketplace/tech environment
Financial Domain Knowledge: You aren't a Finance Owner but you understand IFRS 15, VAT triggers, and Revenue Recognition deeply enough to build the processes that satisfy our SMEs
Strong understanding of ERP systems (SAP S/4HANA, MS Dynamics Business Central, etc), workflows, data flows, and system dependencies
Mentorship: You enjoy teaching others how to think about The Big Picture of process architecture
English advanced/proficient level.

Job Responsibility

Translate Rules into Reality: Work as the primary Functional Partner to our Billing, Tax and Accounting SMEs. You take their requirements and turn them into Global Process Blueprints and technical specifications
Architect the Touchless Flow: Design the end-to-end data lineage from the Marketplace into SAP S/4HANA and MS Dynamics Business Central (MSD)
Stakeholder Negotiation: Partner with Product and Commercial VPs to ensure new business lines are designed for automation before they launch
Standardization Guard: Protect the Global Core. You will challenge local markets to drop manual workarounds and adopt the global automated standard.

What we offer

An enticing equity plan that lets you own a piece of the action
Top-notch private health insurance to keep you at your peak
Monthly Glovo credit to satisfy your cravings
Discounts on transportation, food, and even kindergarten expenses
Discounted gym memberships to keep you energized
Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
Enhanced parental leave, and office-based nursery
Online therapy and wellbeing benefits to ensure your mental well-being.

Fulltime

Customer Service Manager

Customer Service Manager - Contract - Carlsbad, CA Do you excel at leading cust...

Location

United States , Carlsbad

Salary:

55.00 - 64.00 USD / Hour

Proclinical

Expiration Date

Until further notice

Requirements

Strong leadership skills with experience managing customer service teams and call center operations
Expertise in contact center technologies, CRM workflows, and knowledge bases
Proven ability to scale customer service operations in high-growth omnichannel environments (B2B and B2C)
Hands-on experience with ERP systems (e.g., Oracle NetSuite, Oracle Cloud) and Salesforce Service Cloud
Deep understanding of customer master data management and governance
Advanced knowledge of Order-to-Cash (O2C) processes, including credit allocation, fulfillment, invoicing, and returns
Analytical mindset with strong problem-solving and decision-making skills
Proficiency in Microsoft Office tools (Word, Excel, Teams, Power BI) and reporting analytics
Ability to lead cross-functional teams and build effective partnerships across departments
Experience driving operational transformation, process redesign, and continuous improvement initiatives

Job Responsibility

Lead and manage customer service and sales support teams to deliver exceptional service and operational efficiency
Oversee end-to-end order management processes, including order entry, fulfillment, invoicing, and issue resolution
Serve as the business owner for ERP platforms (e.g., Oracle Cloud) and Salesforce Service Cloud capabilities
Ensure integrity and governance of customer master data, collaborating with IT, Sales, and Finance teams
Drive continuous improvement in O2C processes, streamlining workflows and enhancing automation
Analyze service metrics and system performance to inform decision-making and support growth
Develop standard operating procedures, training programs, and service guidelines
Collaborate with Commercial, Supply Chain, Finance, and IT teams to resolve escalations and support strategic initiatives
Manage call center operations, including inbound communication channels, service levels, and response time SLAs
Establish and monitor customer contact KPIs, such as call answer rates and first-call resolution

Fulltime

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Lead Process Owner O2C

Job Description

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