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Wells Fargo is seeking a Lead Process Engineer. This role is part of Human Resources Transformation and Products Team and services all lines of businesses under Human Resources. This team defines, measures, improves, and governs HR business processes to deliver consistent, desired outcomes for our customers; performs deep dive analysis of process design and performance gaps to build automation solutions that drive efficiency, effectiveness and elevates employee experience. Critical thinking, understanding of emerging technologies (like AI, Gen AI, RPA, Chatbots, MS Power Platforms), consulting, problem solving, decision making, strong communication and ability to work effectively in a fast-paced, ever-changing environment are key capabilities for this role.
Job Responsibility:
Lead group initiatives that encompass research and future state requiring application of specialized knowledge or skills critical to the redesign efforts
Ensure effective relationships among the design teams and partners
Develop root cause research and business case for proposed technology, staff and structure changes, including cost estimates
Establish standards for measuring performance against process requirements utilizing formal process engineering tools and methods
Ensure development of metrics that provide data for future improvement opportunities
Ensure appropriate application of cultural focus, tools, and statistical approach
Coach multiple redesign teams
Make decisions and resolve issues to meet business objectives
Interpret policies, procedures, and compliance requirements
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Process Discovery & Problem Definition
Requirement Gathering & Solution Blueprinting
Solution Design & Development
ROI Estimation & Business Case Development
Stakeholder Engagement & Communication
Governance & Continuous Improvement
Requirements:
5+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience into transformation, intelligent automation, and/or solution architecture
Proven experience in designing and implementing solutions using Microsoft Power Platform, RPA, AI, or Gen AI technologies
Strong background in business process analysis, design thinking, and agile methodologies
Exposure to RPA tools (UiPath, Automation Anywhere, Blue Prism) and integration technologies preferred
Exposure to Lean Six Sigma methodologies, Root Case Analysis and other problem-solving techniques
Technical Skills - Power Automate, Power Apps, Power BI
RPA tools (UiPath, Automation Anywhere, Blue Prism)
GenAI tools (OpenAI, Copilot, or similar LLM-based solutions)
API integration and workflow automation
ROI modeling and business case preparation
Nice to have:
Knowledge of Agile methodologies
Copilot Studio (or equivalent Agentic AI tools)
Process mapping/modeling (Visio, iGrafx)
Excellent problem-solving and analytical skills
Strong stakeholder management and executive level communication capabilities (both verbal and written)
Strategic mindset with a hands-on approach to execution
Ability to work in a fast-paced, innovation-driven and controlled environment through collaboration and partnership with multiple global stakeholders