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Wells Fargo is seeking a Lead Process Engineer within the COO AI Center of Excellence. This role focuses on applying task mining, process intelligence, and advanced observation technologies to uncover, assess, and deliver high‑value process optimization and automation opportunities across large‑scale enterprise initiatives. The position plays a critical role in integrating process‑insight capabilities to build scalable, repeatable solutions that improve operational efficiency and business value.
Support configuration of Observe Assistant, activity tagging, persona behavior modeling
Work with engineering to translate observed behavior into actionable agentic features
Track milestones, validate data quality, resolve blockers, and ensure timely delivery
Partner with Business Sponsors, product owners, data scientists, and operations SMEs
Conduct observation deployments across selected personas and applications
Build behavioral and task‑level insights to support productivity improvement
Run end‑to‑end analysis of task‑level behavior, cognitive load indicators, and exception patterns
Work with teams to enable advanced masking, clickstream, LLM‑driven insights, and multi‑application analysis
Support validation of call‑time analytics, multitasking behavior, mainframe activity capture
Deploy SKAN.ai agents, configure masking, validate data capture, ensure compliance with governance and privacy requirements
Operate and refine the SKAN Digital Twin: observe workflows, identify inefficiencies, and generate insights for optimization
Generate structured process documentation (SOPs) for downstream automation teams
Monitor continuous observation cycles and maintain audit/logging standards
Requirements:
5+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Hands‑on experience with SKAN.ai or similar task/process mining tools
Understanding of task mining & masking configurations
Strong Process Design and Object Driven process modeling, including BPMN 2.0 knowledge
Proficiency in process analytics, workflow analysis, and productivity studies
Ability to read and interpret system logs, user‑activity capture, or desktop‑analytics outputs
Familiarity with LLM‑driven insights and continuous observation frameworks
What we offer:
robust benefits
competitive compensation
programs designed to help you find work-life balance and well-being