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Lead, Platform Engineer - PMS

Canada, Toronto Employment contract 130000.00 - 170000.00 USD / Year · Job Posted June 29, 2026
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Job Description

We are seeking a highly experienced PMS Cloud Platform Owner to lead the strategy, governance, and evolution of our Property Management System platform, with a primary focus on Opera Cloud. This role will serve as the global platform owner and technical authority, ensuring the platform delivers scalable, secure, and high-performing capabilities across our portfolio of luxury hotels. This individual will bridge business and technology, driving platform innovation, operational excellence, and alignment with business initiatives. This role is based in our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Hotel Information Systems.

Job Responsibility

  • Platform Ownership & Strategy
  • Delivery Leadership
  • Vendor Management
  • Technical Leadership & Architecture
  • System Support and Escalation
  • People Management
  • KPIs & Metrics
  • Other

Requirements

  • 10+ years of experience in enterprise platforms specializing in hospitality technology
  • Strong hands-on experience with Opera Cloud (configuration, implementation, or platform ownership)
  • Experience managing system implementations, upgrades, or large-scale deployments
  • Excellent communication and leadership skills
  • Strong problem-solving and analytical skills
  • Bachelor's degree or Master's in Information Technology, Computer Science, or a related field
  • Certifications (considered an asset): CompTIA Security+, IAT Level II Certification, AWS Certified Solutions Architect, AWS Cloud Practitioner, Microsoft Azure
  • Experience managing system implementations, upgrades, or large-scale deployments is preferred
  • Demonstrated experience leading teams and delivering results in a global environment is preferred
  • Strong understanding of hotel operations (Front Office, Reservations, Housekeeping, Revenue) is preferred
  • Strong knowledge of Opera Cloud PMS
  • Excellent experience and knowledge of Microsoft Excel, Word, Power Point and Visio
  • Knowledge of Opera Cloud integrations to other hotel systems eg: HotSOS, Delphi FDC, Simphony Cloud POS, Book4Time and Payments
  • Communication
  • Delivering Results
  • Flexibility and Adaptability
  • Creative and Innovative
  • Objective Problem Solving
  • Influencing
  • Ability to translate business needs into software specifications and requirements
  • Project Management methodologies
  • ability to deliver project and tasks on time
  • Ability to understand, chart and direct inter-systems data flow and systems integration
  • Agile Methodology
  • Debugging
  • Code Review
  • Automation
  • Scrum

Nice to have

  • Certifications (CompTIA Security+, IAT Level II Certification, AWS Certified Solutions Architect, AWS Cloud Practitioner, Microsoft Azure)
  • Experience managing system implementations, upgrades, or large-scale deployments
  • Demonstrated experience leading teams and delivering results in a global environment
  • Strong understanding of hotel operations (Front Office, Reservations, Housekeeping, Revenue)

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