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We are seeking a highly experienced PMS Cloud Platform Owner to lead the strategy, governance, and evolution of our Property Management System platform, with a primary focus on Opera Cloud. This role will serve as the global platform owner and technical authority, ensuring the platform delivers scalable, secure, and high-performing capabilities across our portfolio of luxury hotels. This individual will bridge business and technology, driving platform innovation, operational excellence, and alignment with business initiatives. This role is based in our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Hotel Information Systems.
Job Responsibility
Platform Ownership & Strategy
Delivery Leadership
Vendor Management
Technical Leadership & Architecture
System Support and Escalation
People Management
KPIs & Metrics
Other
Requirements
10+ years of experience in enterprise platforms specializing in hospitality technology
Strong hands-on experience with Opera Cloud (configuration, implementation, or platform ownership)
Experience managing system implementations, upgrades, or large-scale deployments
Excellent communication and leadership skills
Strong problem-solving and analytical skills
Bachelor's degree or Master's in Information Technology, Computer Science, or a related field
Certifications (considered an asset): CompTIA Security+, IAT Level II Certification, AWS Certified Solutions Architect, AWS Cloud Practitioner, Microsoft Azure
Experience managing system implementations, upgrades, or large-scale deployments is preferred
Demonstrated experience leading teams and delivering results in a global environment is preferred
Strong understanding of hotel operations (Front Office, Reservations, Housekeeping, Revenue) is preferred
Strong knowledge of Opera Cloud PMS
Excellent experience and knowledge of Microsoft Excel, Word, Power Point and Visio
Knowledge of Opera Cloud integrations to other hotel systems eg: HotSOS, Delphi FDC, Simphony Cloud POS, Book4Time and Payments
Communication
Delivering Results
Flexibility and Adaptability
Creative and Innovative
Objective Problem Solving
Influencing
Ability to translate business needs into software specifications and requirements
Project Management methodologies
ability to deliver project and tasks on time
Ability to understand, chart and direct inter-systems data flow and systems integration
Agile Methodology
Debugging
Code Review
Automation
Scrum
Nice to have
Certifications (CompTIA Security+, IAT Level II Certification, AWS Certified Solutions Architect, AWS Cloud Practitioner, Microsoft Azure)
Experience managing system implementations, upgrades, or large-scale deployments
Demonstrated experience leading teams and delivering results in a global environment
Strong understanding of hotel operations (Front Office, Reservations, Housekeeping, Revenue)