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This is an exciting new opportunity within our Maintenance Operations team, reporting to the Operations Manager (Planning, Performance & Process). As a Lead Planner, you’ll lead a team of Maintenance Planners and Administrators to deliver a high-performing planning service that keeps our responsive repairs service running smoothly. You’ll play a key role in leading a team of Maintenance Planners in coordinating a large team of multi-skilled engineers across multiple regions, ensuring repairs are scheduled efficiently, completed within target timescales and that engineer productivity is maximised. This is a role for someone who thrives on service improvement. Working closely with colleagues across the organisation, you’ll help shape and refine our systems, processes and ways of working to continually enhance our repairs service and deliver the best possible experience for our customers.
Job Responsibility:
Provide strong, supportive leadership to a team of Maintenance Planners and Administrators, fostering a positive, performance-led culture that encourages collaboration, accountability and continuous improvement
Use data, systems and cross-team working to drive service enhancements, improve efficiency and ensure a high-quality, customer-focused responsive repairs service
Requirements:
Experience in customer-focused maintenance or social housing services
Strong leadership skills with the ability to manage dispersed teams effectively
Confident using scheduling and housing management software, plus Microsoft Office
Committed to continuous development, including working towards CIH Level 4
Highly organised, collaborative, and innovative, with excellent communication, literacy and numeracy skills
Nice to have:
An interest in lean methodologies and developing project management skills
What we offer:
Annual leave starts at 26 days per year plus bank holidays
Enhanced family leave (maternity, paternity and adoption)
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Comprehensive health insurance and wellness programs