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The Lead Operations Support Specialist (Lead OSS) is responsible for onboarding, training and mentoring Operations Support Specialists (OSSs) across the district. The Lead OSS will lead onboarding training for cohorts which may include multiple OSSs at one time. The Lead OSS will also travel to multiple clinics to train other OSSs as needed. Other responsibilities for this role include assisting with other projects throughout the district and/or region as needed. Must be mobile in market.
Job Responsibility:
Train new OSSs on patient care support such as exercises, patient scheduling, patient intake and co-pay collection
Train on reporting requirements and clinic cleanliness protocols
Mentor OSSs and be go-to support in district for questions with patient processes and patient support
Train OSSs on new processes and workflows, and re-train OSSs as directed by the Clinic Director or District Director
Collaborate with Clinic Directors to Coordinate district rehab staffing assignments to meet labor needs
Perform OSS duties in the clinic as needed
Assist in district or regional projects as needed
Requirements:
You must be 18+ years old to apply
High school diploma or GED
2 or more years as a PT Aide or technician and/or administrative healthcare setting
or 2 or more years in sports performance/training
Proficient in exercise form/instruction
Proficient in patient scheduling
Proficient in patient intake
Strong customer service skills and communication skills
Emerging problem-solving capabilities to address patient/customer and operational needs
Ability to assist patients with insurance related questions and direct them to the appropriate resource if necessary
Coaches, trains and mentors OSS I & IIs
Adaptable and agile to support key Operations initiatives
Nice to have:
Associate’s degree in Health care or core sciences
Basic clinical assessment and differential diagnosis