Lead Pharmacy Technician Job at Advocate Health Care (Menomonee Falls)

Lead Pharmacy Technician

Advocate Health Care

Location:
United States , Menomonee Falls

Category:
Pharmacy

Contract Type:
Not provided

Salary:

25.30 - 37.95 USD / Hour

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Job Description:

Lead Pharmacy Technician position overseeing technician staff, ensuring work accuracy and timeliness, acting as a resource and leader, and handling pharmacy system operations, inventory, and insurance billing.

Job Responsibility:

Oversees the activities of the pharmacy technician staff to ensure timely completion and accuracy of work
Acts as a resource for the department and provides leadership on complex issues
Advises and updates staff on procedural changes
Acts as a resource to team members, which includes training/orienting, providing day-to-day work direction and creating staff schedule
Assigns, monitors, and reviews progress and accuracy of work, directs efforts, and provides technical guidance on more complex issues
Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale
Monitors and ensures adherence to regulatory and compliance standards, and that patient information is kept confidential
Assists management with the interpretation of department policies and procedures
Gathers, processes, and records required information into the pharmacy system for record keeping, insurance verification and label generation purposes
Responsible for filling, maintaining, troubleshooting, and reporting functions of the database systems, programs, and equipment
Maintains drug files for billing and system-wide inventory control purposes
Performs general housekeeping, medication recalls and returns, capital returns processing, and cashiering
Is a Role model in clinical support needs such as but not limited to DIR fees
Performs limited insurance and third-party system wide billing functions for prescription claims
This includes data entry of customer demographics and third-party information, obtaining prior authorizations from appropriate third-party carriers, submitting third-party claims, maintaining files of prior authorization, investigating, troubleshooting, and correcting errors in submission to third parties and handling private insurance and other third-party insurance coverage and prescription-related issues
Investigates delinquent accounts and other insurance issues by reviewing benefits, contacting insurance companies, as well as communicating with third-party administrators and occasionally customers
Reconciles all outstanding claims and third party rejects in a timely manner
Processes new patient data entry and/or automatic refill in a timely manner
Performs inventory control, including ordering, stocking, and managing recalls and returns
Maintains adequate stock to meet the demand of the pharmacy
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures

Requirements:

Licensure (IL only): State of Wisconsin (registration): Pharmacy Technician or Pharmacy Technician Student
Certification (CPhT) issued by PTCB or ExCPT within two years of hire, or sooner if required by law
Must sit for the certification exam at least one time within the first year of employment
Patient facing teammates may be required to have three certifications: Immunization, BLS through an entity approved by Advocate Health and non-vaccine injectable to be granted from the state of WI or if from out of state, the program is approved by the accreditation council for pharmacy education (ACPE) or by the WI pharmacy examining board
High School Graduate
Typically requires 3 years of experience in a pharmacy technician position that includes experience with third party insurance or Medicare within a retail environment
Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making
Demonstrated knowledge of medication usage to appropriately identify the correctness of billing as well as appropriateness of medications for processing
Ability to understand and become knowledgeable of pharmacy standards, policies, procedures, and Health Insurance Portability and Accountability Act (HIPAA) regulations
Intermediate computer skills including the ability to navigate through a database and run reports
Proficient keyboarding skills and previous experience with Microsoft Office products, electronic mail and/or electronic health information records systems
Excellent communication (written and verbal) skills
Exceptional customer service and organization skills
Demonstrated ability to work effectively with providers, staff and patients
Must have high attention to detail and accuracy, and strong mathematical skills
Demonstrated ability to maintain confidentiality, take imitative, and to work independently with minimal supervision
Must be detail-oriented with the ability to handle multiple demands simultaneously
Life support training courses may be required dependent on department discretion
Must be able to lift up to 35 lbs. from floor to chest-level
Must be able to lift and carry up to 35 lbs. at waist height a reasonable distance
Must be able to push/pull with 30 lbs. of force
Must be able to stand up majority of the workday
Ability to deliver medications to via patient preferred mode (bedside, curbside, etc)
Flexibility to travel amongst Aurora Pharmacy locations
Must have functional speech, vision, and hearing
Will be exposed to chemical hazards
therefore, must have the ability to wear protective clothing as needed
Operates all equipment necessary to perform the job

What we offer:

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Lead Pharmacy Technician

Advocate Health Care

Location:
United States , Menomonee Falls

Category:
Pharmacy

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

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