This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. This position is onsite at the Needham location. The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.
Job Responsibility
Provides positive, effective customer service to patients, families, and visitors
Resolves complex issues and responds to inquiries about hospital policies and procedures
Registers new patients and verifies demographics, insurance, and referral details
Schedules and confirms patient appointments, tests, and procedures
Obtains and documents prior authorizations and referrals
Collects co-pays, reconciles funds, and facilitates communication with financial counseling
Monitors clinic activity and coordinates daily flow with clinical teams
Participates in shift handoffs and team huddles to support patient flow
Prepares forms, organizes medical records, and maintains supplies for appointments
Provides clerical support including answering phones, taking messages, and scheduling meetings
Trains new staff and serves as a resource for policies, systems, and procedures
Delegates and oversees tasks for patient experience staff
provides performance feedback
Uses clinical, scheduling, and billing applications along with Microsoft Office tools
Participates in process improvement efforts to enhance department operations
Requirements
High School Diploma / GED required
Bachelor's degree preferred
Minimum 2 years of related healthcare experience required
Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)
Strong customer service experience
What we offer
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement