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The successful candidate will join the Canada Wholesale Lockbox Operations team as a Lead Operations Representative. This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.
Job Responsibility
Contributes to overall success of an Operations team as an individual contributor
Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
Provides functional expertise knowledge to projects or initiatives relating to the business unit
Maintains internal operational and financial controls and works within the risk appetite of the business unit
Continues to review processes to ensure they are efficient and implements process improvement opportunities
Requirements
Work experience in an Operations / Production environment
Consistent, punctual and strong attention to detail
Strong keyboarding skills
Knowledge of Excel and Word an asset
Ability to manage competing priorities and meet SLA’s required
What we offer
Global opportunities for professional growth and development
Gain experience in global payment operations
Develop your skills in financial analysis and account reconciliation