Lead Operations Processor

• Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
• provide feedback and present ideas for improving or implementing processes and tools within Operations group
• perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
• prioritize work and provide daily work leadership and mentorship to team
• provide training and technical guidance to less experienced staff
• lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
• collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• interact with internal customers
• receive direction from leaders
• exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• serve as a resource to other departments on transaction structure, documentation, and company policies

6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Basic Microsoft Office Skills
• ability to navigate multiple computer systems and applications
• experience in delivering results in fast paced, deadline driven environment
• good attention to detail and accuracy skills
• effective organizational, multi-tasking and prioritizing skills
• ability to support multiple processes and shifting priorities
• excellent verbal, written, and interpersonal communication skills
• ability to quickly learn business operations and processes
• ability to complete account closures in system of record, and review reconciliation items
• ability to act as a subject matter expert, handling incoming inquiries and escalations
• ability to work independently while also connecting with other team members, and stakeholders virtually (may include virtual job training)
• ability to provide guidance to other employees within team