Lead Operations Processor Job at Wells Fargo (Roanoke)

Job Description

Wells Fargo is seeking a Lead Operations Processor for the Account Close and Partial Withdrawal within the Banking Operations department as part of COO.

Job Responsibility

Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
Provide feedback and present ideas for improving or implementing processes and tools within Operations group
Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
Prioritize work and provide daily work leadership and mentorship to team
Provide training and technical guidance to less experienced staff
Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Serve as a resource to other departments on transaction structure, documentation, and company policies

Requirements

4+ years of Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Leadership experience including training and providing performance feedback to staff/managers
Banking or financial operations experience
Branch Banking Experience
Customer Service Experience
CSTAR experience, Hogan
Quality review skills
Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to coordinate multiple tasks and distribute complex work
Intermediate Microsoft Office skills
Ability to achieve high production and quality standards
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Effective organizational, multi-tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Ability to follow policies, procedures, and regulations

Nice to have

Leadership experience including training and providing performance feedback to staff/managers
Banking or financial operations experience
Branch Banking Experience
Customer Service Experience
CSTAR experience, Hogan
Quality review skills
Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to coordinate multiple tasks and distribute complex work
Intermediate Microsoft Office skills
Ability to achieve high production and quality standards
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Effective organizational, multi-tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Ability to follow policies, procedures, and regulations

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Lead Operations Processor

Job Description

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