Lead Operations Coordinator

• Direct daily workflow activities by reviewing team capacity, prioritizing assignments, and distributing work to keep service commitments on track
• Act as the primary operational resource for team members by resolving questions, troubleshooting issues, and escalating concerns when broader support is needed
• Partner closely with account-facing teams to deliver responsive, high-quality service for customers and transportation partners
• Maintain strong working relationships with internal stakeholders and external contacts to support efficient coordination and positive service outcomes
• Track customer and carrier requests through completion, ensuring timely follow-up and a consistent service experience
• Record operational events accurately, apply established procedures, and use sound judgment when determining the proper escalation path
• Review load and shipment information for completeness and accuracy to support data integrity, compliance, and quality standards
• Oversee specialized cross-border support activities, including packaging documentation, tax claim assistance, customs entry coordination, and related import processes
• Manage exception-related communications by providing prompt updates, addressing service disruptions, and supporting customer-specific requirements
• Handle designated carrier offer activities and contribute to process execution that improves efficiency, cost control, and operational consistency

• Demonstrated experience in operations, logistics, transportation coordination, or a related business support environment
• Strong customer service and communication skills, with the ability to respond clearly to internal teams, customers, and carriers
• Proven ability to manage documentation, reporting, and record accuracy in a fast-paced setting
• Working knowledge of compliance-focused processes and quality standards related to shipping or operational support
• Experience leading workflow, assigning tasks, or serving as a go-to resource for team members
• Proficiency with spreadsheets, standard Windows-based applications, and other administrative tools used for tracking and reporting
• Strong time management skills with the ability to prioritize multiple activities and meet deadlines consistently
• Spanish language skills are helpful for supporting cross-border communication and documentation needs

Spanish language skills

• Medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan