CrawlJobs Logo

Lead Operational Risk Officer

https://www.wellsfargo.com/ Logo

Wells Fargo

Location Icon

Location:
India , Bengaluru

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Wells Fargo is seeking a Lead Operational Risk Officer.

Job Responsibility:

  • Develop, implement, and monitor risk-based programs to identify, assess, and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems, or external events
  • Maintain a balance between risk mitigation and operational efficiency
  • Evaluate the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls
  • Analyze extremely complex business and system changes to determine impact, identify operational risk issues and participate in the development of risk ratings
  • Provide operational risk expertise and consulting to complex business units for initiatives with high risk, generally spanning multiple business lines
  • Design and develop the most complex testing strategies, methodologies and analyses
  • Consult with the business to develop corrective action plans and effectively manage change
  • Identify training opportunities
  • Design and coordinate the development of training materials and coordinate or deliver training
  • Report findings and develop business cases to influence executive management, management committee member or head of business on the need for controls to mitigate risk
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Lead project or virtual teams and mentor less experienced staff.

Requirements:

  • 5+ years of Operational Risk experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience in Risk & Compliance, operational risk management (includes HR/Corporate Risk/Legal/Public affairs, or the management of a process or business with accountability for compliance or operational risk), or a combination of both
  • of which 5+ years in HR/Corporate Risk/Legal/Public affairs.
  • Strong analytical skills with high attention to detail and accuracy, and ability to draw conclusions and translate findings from complex data
  • Experience gathering, analyzing and interpreting large datasets
  • Ability to execute in a fast paced, high demand environment while prioritizing work and balancing multiple priorities
  • Advanced Microsoft Office skills (Outlook, Excel, Word, PowerPoint and SharePoint) and ability to get started in using AI tools like Co-pilot etc.
  • Ability to work effectively in a team environment and across all organization levels, where flexibility, collaboration and adaptability are important
  • Ability to exercise independent judgement and creative problem-solving techniques
  • IORA reporting and Insights.
  • Knowledge and understanding of Enterprise Functions area in US Banking world
  • Experience with Risk Appetite Metric and Key Indicator programs
  • Experience with Risk Control Self-Assessment (RCSA) process
  • Experience with Operational Risk Event (ORE) assessment process
  • Experience with Enterprise Risk Identification (ERID) assessment process
  • Experience with Tableau and other visualization tools, with the ability to incorporate a visual data story into an actionable narrative for executive audience
  • Knowledge of SHRP and other risk systems
  • Background in establishing and managing training programs
  • Ability to review and develop work plans and effectively summarize results.

Nice to have:

  • Industry certifications such as CPA, CIA, CA preferred.
  • Excellent verbal, written, and interpersonal communication skills.

Additional Information:

Job Posted:
February 18, 2026

Expiration:
February 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Lead Operational Risk Officer

Operational Risk Officer

The Operational Risk Officer is a strategic professional who stays abreast of de...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s/University degree, Master’s degree preferred
  • Min 4 years of experience in Operational Risk. Other risk and control disciplines would be a plus – credit, and market
  • Experience in ICT Risk Area/ Markets would be desirable
  • Excellent interpersonal and communication skills – verbal & written
  • A team-player with positive/can-do approach
  • High level of energy, enthusiasm and motivation
  • Fluent Polish and English
Job Responsibility
Job Responsibility
  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
  • Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
  • Serves as a subject matter expert for Issues Management (e.g. Corrective Action Plans)
  • Recommends control enhancements as needed
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
  • Identifies best practices to be shared with global Citi businesses
  • Develops and maintains tracking metrics for management reporting and escalation
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgment and autonomy
  • Acts as SME to senior stakeholders and/or other team members
What we offer
What we offer
  • Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more)
  • Access to e-learning platform (Degreed) as well as English learning platform
  • Possibility to gain globally appreciated work experience
  • Friendly and supportive culture and team
  • Flexible and partly-remote working conditions
  • Fulltime
Read More
Arrow Right

Operational Risk Sr Officer I

The Operational Risk Sr Officer I is a strategic professional who closely follow...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
  • Exceptional relationship management skills
  • must be able to address and resolve conflict while maintaining relationships
  • In depth knowledge of Operational Risk processes (associated to the 2nd line of defense) and technology platforms to support Challenges, reporting and management of book of work
  • Ability to effectively communicate complex topics to a broad audience
  • Detailed oriented with analytical skills preferably in Tableau, as the role requires analytical output creation, design and presentation
  • Expert in Microsoft Office Tools
  • Prior Data Governance and Data control experience preferred
  • Third Party Oversight/Vendor Oversight experience preferred
Job Responsibility
Job Responsibility
  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
  • Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
  • Lead execution of ORM Data Use Cases working with multiple stakeholders in the chief data office, ORM Risk leads, technology teams and various PMO teams to plan, track, execute and deliver on data projects
  • Identify and Document Scope, Strategy and Success criteria for Operational Risk Data Governance Programs
  • Define and manage Operational Risk Management Products, liaise with stakeholders and technology partners
  • Document requirements as a delegate of the Data Governance Lead
  • Socialize the requirements and obtain approvals
  • Responsible for oversight and execution of critical ORM Initiatives as a Program/Project manager, with required SME input
  • Manage all program/project execution artifacts required for Business Completion and IA Validation of regulatory milestones and deliverables
  • Creates and provides analytical insights to support risk management decision making
  • Fulltime
Read More
Arrow Right

Payments Operations Risk & Control Lead

The TTS Payments Operations Risk & Control Team provides oversight & support to ...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good knowledge of TTS products/operations particularly in the payments space
  • Knowledge of applicable Operational Policies / procedures / Control Standards
  • Extensive, 7-10 years of relevant experience
  • Strong interpersonal skills, including the ability to interact and negotiate successfully at a senior level
  • Preferable experience in Audit, Compliance, Controls, or other relevant/operations support functions
  • Analytical inquisitiveness and problem solving, ability to ask insightful questions, work through complexity and identify issues/exceptions clearly
  • Good at brainstorming. Needs to communicate complex ideas simply and compellingly
  • Ability to produce results against tight deadlines and navigate ambiguity
  • Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)
Job Responsibility
Job Responsibility
  • Understand key risks within the Business and operational processes relating to TTS P&R
  • Build adequate controls monitoring, review & test program to evaluate effectiveness of underlying controls with a strong focus on data analytics and system retrievals
  • Conduct in-depth analysis of data & exceptions to identify trends and emerging risks. Work in partnership with stakeholders to drive effective remediation
  • Implement and execute a comprehensive ops control plan, which includes review & monitoring of key risk indicators & high-risk processes
  • Assist with the drive to establish MCA as part of Transformation
  • Ensure partners & stakeholders are aware & of key risk and controls topics, based on corporate standards as they are released/modified
  • Be fully up to date and familiar with relevant Citi Policies and standards
  • Work closely with Controls, Ops & Front Office partners on cluster/regional/global initiatives/projects
  • Monthly Risk & Control Forums, data analysis reports to be prepared and shared, capturing any issues, themes, exceptions
  • Monitor progress & provide support/engagement on all TTS P&R Ops related audits and regulatory reviews, share findings & themes issued with all stakeholders to enhance in-country processes & control reviews, to avoid occurrence of similar issues
What we offer
What we offer
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Operational Risk Management - Quality Assurance Lead - SVP

Operational Risk Assurance teams support the Global Operational Risk function by...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Substantial years of experience in Internal Audit, Operational Risk Assurance or Compliance Assurance with strong knowledge of 2nd line Testing & Monitoring routines
  • Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
  • Exceptional relationship management skills
  • In depth knowledge of Assurance Methodologies, technology platforms supporting 2nd line Risk Management
  • Ability to effectively communicate complex topics to a broad audience
  • Detailed oriented with analytical skills
  • Expert in Microsoft Office Tools
  • Bachelor’s/University degree, Master’s degree preferred
Job Responsibility
Job Responsibility
  • Responsible for maintaining and evolving the ORM Quality Assurance Methodology and desktop procedures
  • Establishes and oversees the execution of ORM Quality Assurance for the whole of Global ORM teams
  • Lead and manage a team of Quality Assurance testing team and be responsible for coaching and development of the team
  • Responsible for undertaking or contributing to certain governance processes such as annual planning, change management of annual plans
  • Responsible for providing challenge to the ORM coverage and Risk SME teams for Independent Challenge activities including and undertaking quality assurance activities for areas as advised by the Head Operational Risk Assurance from time to time
  • Co-ordinating and managing stakeholder engagements within wider Risk organization
  • Responsible for providing management information
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Cyber Controls Lead Analyst / Business Risk Officer

The Business Risk Officer is a strategic professional who stays abreast of devel...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years relevant work experience in Business Risk & Controls
  • MS Excel, MS Access, SAS, SQL, Visual Basic a plus
  • 5+ years’ experience in financial services
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Effective organizational influencing skills required
  • Third party vendor management preferred
  • Demonstrated ability to lead global team efforts
  • Excellent problem solving skills
  • Ability to see the big pictures with high attention to critical details
  • Demonstrated ability to develop and implement strategy and process improvement initiatives.
Job Responsibility
Job Responsibility
  • Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence
  • Establishes quarterly audit process of attributes to ensure proper calculation and control
  • Works closely with business partners on findings and makes recommendations on improving practices
  • Develops procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist
  • Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience
  • Conducts internal testing of dispute processes to ensure control
  • Monitors exceptions to dispute policy and identifies drivers of exceptions
  • Leverages data to examine impacts to Customer Experience and Regulatory breaks
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Fulltime
Read More
Arrow Right

Compliance Risk Management Lead Officer

This is a fixed-term contract for min. 12 months to replace an employee on mater...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of Compliance laws, rules, regulations, risks and typologies
  • Must be a self-starter, flexible, innovative and adaptive
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
  • Strong written and verbal communication and interpersonal skills
  • Ability to work independently and navigate a complex organization
  • Advanced analytical skills
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Excellent project management and organizational skills and capability to handle multiple projects at one time
  • Proficient in MS Office applications (Excel, Word, PowerPoint)
Job Responsibility
Job Responsibility
  • Participating in the design, development, delivery and maintenance of best-in-class Compliance programs, policies and practices for ICRM
  • Analyzing complex comparative data, preparing and presenting regional and global reports related to compliance risk assessments, and monitoring of compliance related issues
  • Reviewing materials to ensure compliance with various regulatory and legal requirements and to ensure compliance risks are appropriately identified and addressed
  • Investigating and responding to compliance risk issues
  • Investigating regulatory inquiries, preparing required documentation, making recommendations to senior management on how to proceed, and preparing responses for the regulatory inquiries
  • Overseeing the monitoring of adherence to Citi’s Compliance Risk Policies and relevant procedures and preparation, editing, and maintenance of Compliance program related materials
  • Interacting and working with other areas within Citi, as necessary
  • Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas
  • Acts as SME (Subject Matter Expert) to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made
What we offer
What we offer
  • Paid Parental Leave Program (maternity and paternity leave)
  • A supportive workplace for professionals returning to the office from childcare leave
  • Award-winning pension plan, multisport, holiday allowance
  • Private Medical Care Program, Group Life Insurance
  • Consideration for annual discretionary bonus
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines
  • Mentoring Programs
  • Fulltime
Read More
Arrow Right

TTS Operations Fraud Senior Lead

The TTS Payments Operations Risk & Control team provides oversight and support t...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10-15 years relevant experience
  • Significant experience in Operational Risk and/or Payment Operations
  • Expertise in Fraud Awareness and Risk Management Operations and Systems
  • Analytics background is required
  • Excellent communication skills – verbal & written
  • Highly proficient in Microsoft Office tools (Excel, PowerPoint, Tableau)
  • Ability to produce results against tight deadlines and navigate ambiguity
  • Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)
Job Responsibility
Job Responsibility
  • Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes
  • Develop and maintain a robust fraud response program
  • Provide evaluative judgment based on analysis of information in complicated and unique situations
  • Develop and implement relevant policies, standards and procedures to ensure timely, accurate and cost-effective delivery
  • Ensure essential procedures are followed through conformance reviews by 1st Line of Defence
  • Provide fraud impact assessment when new activities and products are launched
  • Attend and contribute to In Business Risk Committees meetings
  • Lead and oversee regular Key Risk Indicator (KRI) reviews
  • Liaise with Business Operational Risk Management Group on breaches and action steps
  • Be familiar with relevant Citi Policies and standards
What we offer
What we offer
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Business Risk and Control Officer

The Business Risk and Control Officer plays a strategic role by staying abreast ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of experience
  • MS Excel, MS Access, SAS, SQL, Visual Basic a plus
  • 5+ years’ experience in financial services
  • consistently demonstrates clear and concise written and verbal communication skills
  • effective organizational influencing skills required
  • third party vendor management preferred
  • demonstrated ability to lead global team efforts
  • excellent problem-solving skills
  • ability to comprehend the big pictures with high attention to critical details
  • demonstrated ability to develop and implement strategy and process improvement initiatives.
Job Responsibility
Job Responsibility
  • Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes
  • support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
  • assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies
  • help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
  • support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution
  • help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
  • assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA)
  • support in dealing with Operational and Compliance Risk in accordance with established Policy requirements
  • assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
  • assist in supporting Risk Appetite and monitor/assess exposures against this in accordance with enterprise requirements (if applicable)
  • Fulltime
Read More
Arrow Right