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NTT DATA Logo NTT DATA · IT - Administration

Lead Onsite Services Technician

United States, Maryland Heights Employment contract 29.00 - 44.00 USD / Hour · Job Posted July 03, 2026
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Job Description

We are currently seeking a Lead Onsite Services Technician - Maryland Heights, MO to join our team in Maryland Heights, Missouri (US-MO), United States (US). This role is ideal for an experienced technical professional who has built a strong foundation in desktop support and is ready to handle more complex technical issues and projects. The individual serves as a key escalation point, supports onsite operations, and contributes to process improvements while mentoring junior team members.

Job Responsibility

  • Perform advanced troubleshooting and resolution of complex technical issues
  • Serve as an escalation point for onsite technicians and support teams
  • Coordinate with onsite facilities and technical stakeholders to ensure readiness and successful service delivery
  • Identify risks in client tasks and develop effective mitigation solutions
  • Support project execution, including managing smaller initiatives with supervisory oversight
  • Distribute workload across team members as needed to ensure service levels are met
  • Create and maintain documentation to track issue resolution and knowledge sharing
  • Recommend and support implementation of process improvements
  • Provide mentorship, guidance, and informal leadership to junior team members

Requirements

  • 4–6 years of relevant technical support or IT services experience
  • Undergraduate degree OR equivalent combination of education and experience
  • Strong proficiency in Windows-based environments including Microsoft Word, Excel, PowerPoint, Visio, and Outlook
  • Experience with advanced troubleshooting and issue resolution
  • Must have client-facing and customer service skills
  • Familiarity with desktop support tools and methodologies (e.g., A+ level skillset or equivalent)
  • Ability to manage multiple technical issues and tasks with minimal supervision
  • Willingness and ability to travel as required (including overnight domestic or international travel)

Nice to have

  • Certifications such as A+, MCP, MCSE, CNE, or Network+
  • Working knowledge of Linux/Unix operating systems
  • Experience coordinating onsite technical deployments or field services
  • Prior experience acting as an escalation resource or team lead
  • Exposure to process improvement initiatives or continuous improvement practices
  • Experience mentoring or guiding junior team members

What we offer

  • Medical, dental, and vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
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