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Lead officer

https://www.randstad.com Logo

Randstad

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Location:
Canada , Oakville

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Category:

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Contract Type:
Not provided

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Salary:

58000.00 - 62000.00 CAD / Year

Job Description:

Calling all real estate and mortgage professionals within the Oakville region! If you are a Real Estate or Mortgage Specialist with expertise in titles, residential lending, as well as experience leading a team, reach out to us today. We’re seeking a motivated and detail-oriented professional to join our team as a Lead Officer in a hybrid work setting. Take the next step in your career with a role that combines client service, attention to detail, and industry expertise.

Job Responsibility:

  • Provide exceptional customer service via portal, email, and phone, addressing escalated inquiries within specified timelines
  • Analyze title searches from various provinces and accurately update internal records, consistently applying underwriting guidelines
  • Manage complex files and situations in collaboration with Title Officers and lender representatives
  • Maintain current knowledge of corporate and lender policies, ensuring Title Officers apply them consistently
  • Contribute to developing training plans for new staff and support ongoing cross-training
  • Offer regular, constructive feedback to team members and assist the Manager with initiatives to boost engagement, productivity, and employee retention

Requirements:

  • Experience in real estate transactions, including title searches and file management
  • Strong communication and interpersonal skills, with exceptional customer service abilities
  • Proven multitasking skills and attention to detail in a fast-paced environment
  • Familiarity with banking or mortgage processes, including calculating payout statements and working with lenders
  • Proficiency in MS Office and Outlook, with the ability to quickly learn new systems (e.g., Teraview)
  • Business maturity and confidence to manage high volumes of emails and calls
  • Experience training and providing leadership to a team
What we offer:
  • Opportunity to work for a large title insurance company, ranked as one of the top 50 best companies to work for within Canada
  • 15 vacation days
  • 10 personal days
  • Health/ Dental Benefits

Additional Information:

Job Posted:
March 08, 2026

Expiration:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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