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Calling all real estate and mortgage professionals within the Oakville region! If you are a Real Estate or Mortgage Specialist with expertise in titles, residential lending, as well as experience leading a team, reach out to us today. We’re seeking a motivated and detail-oriented professional to join our team as a Lead Officer in a hybrid work setting. Take the next step in your career with a role that combines client service, attention to detail, and industry expertise.
Job Responsibility:
Provide exceptional customer service via portal, email, and phone, addressing escalated inquiries within specified timelines
Analyze title searches from various provinces and accurately update internal records, consistently applying underwriting guidelines
Manage complex files and situations in collaboration with Title Officers and lender representatives
Maintain current knowledge of corporate and lender policies, ensuring Title Officers apply them consistently
Contribute to developing training plans for new staff and support ongoing cross-training
Offer regular, constructive feedback to team members and assist the Manager with initiatives to boost engagement, productivity, and employee retention
Requirements:
Experience in real estate transactions, including title searches and file management
Strong communication and interpersonal skills, with exceptional customer service abilities
Proven multitasking skills and attention to detail in a fast-paced environment
Familiarity with banking or mortgage processes, including calculating payout statements and working with lenders
Proficiency in MS Office and Outlook, with the ability to quickly learn new systems (e.g., Teraview)
Business maturity and confidence to manage high volumes of emails and calls
Experience training and providing leadership to a team
What we offer:
Opportunity to work for a large title insurance company, ranked as one of the top 50 best companies to work for within Canada