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Lead Officer

United Kingdom, Watford 12.40 GBP / Hour · Job Posted March 05, 2026
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Job Description

To work as a Core Security Supervisor, providing a high level of customer service at our client site. Act as the first point of contact for all staff and visitors entering the Woodside Leisure Park. Liaise with the client and stakeholders where required/requested. Working alongside the other service lines on site. Ensuring the protection of persons and property and thereby the provision of a safe and secure environment.

Job Responsibility

  • The maintenance of good order on site, including the protection of everyone therein against violent acts, abuse and accident
  • The protection of the client’s property against loss, theft, damage (including fire and water) and waste
  • The protection of private property belonging to the client, their staff and visitors against loss, theft and damage
  • Prevent offences against the law of the land, UniTrust disciplinary codes and policies and ensure all are brought to the attention of the management team
  • Ensure basic fire precautions are in place and means of escape are clear (this relates to all final exits from each unit)
  • Undertake external patrols and inspections in accordance with Assignment Instruction/SOP’s
  • Utilising the patrolling and reporting system where applicable
  • Working in a leisure park environment, with heavy vehicle and person movement
  • Working with each unit tenants to ensure relevant security procedures are observed
  • Escalating any security and maintenance related issues to the SDM/FM (Service Delivery/Facilities Manager) and Unitrust Contract Manager by way of a detailed and accurate email/incident report
  • As a part of the SDM’s/FM’s Response Team, provide assistance with emergency procedures in accordance with instructions and training
  • Management of Contractors for the client and tenants
  • Completing permit to work forms as required
  • Carry our escort duties for Contractors and some deliveries as required (if applicable)
  • Ensuring that no unauthorised persons are permitted in prohibited areas
  • Maintaining accurate records
  • Manage ad-hoc projects/tasks
  • Monitoring and responding to incidents
  • Key Control and management of daily issues
  • General security gate house duties

Requirements

  • Officers must have the Security Industry Training Organisation basic qualification or equivalent experience
  • Excellent literacy and communication skills, together with excellent verbal and written English
  • Possess a good telephone manner
  • Be computer literate, E-mail, Word and Excel
  • Carry and be capable or using all security equipment necessary to efficiently perform the duties required of a professional security officer
  • A consistently smart appearance in the uniform provided and required by UniTrust and its clients
  • Reliability, energetic, self-motivation and ability to use own initiative and work without supervision
  • Be able to cope with multiple tasks in a calm professional manner
  • Excellent timekeeping at all times
  • The ability, tact and diplomacy to deal with people at all levels including the client, the client’s tenants and visitors in all circumstances including emergencies and other times of stress
  • Self-confidence and an interest in self-development
  • An excellent level of physical fitness to enable the post holder to perform patrol and emergency response duties efficiently and effectively

Nice to have

First aid qualification is desired, but not essential, as training can be provided by company

What we offer

  • Virtual GP
  • Employee Assistance Programme
  • Group Life Assurance
  • Personal Pension
  • Cycle to Work Scheme
  • Tech Scheme
  • Company Sick Pay Scheme
  • Long Service Awards
  • Recognition Awards
  • Comprehensive Training
  • Discount Platform
  • Wellbeing Platform
  • Living Wage Foundation Service Provider
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