Lead Network Engineer Job at Brightspeed (Charlotte)

Lead Network Engineer

Brightspeed

Location:
United States , Charlotte

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Lead Network Engineer in Bright speed’s Network Architecture Lab, you will assume ownership and responsibility for Access, Metro Ethernet, CPE, Fiber Voice and/or Transport technologies and equipment testing. As a Lead Engineer within Network Architecture you will be tasked with drafting and conducting hardware (and software) certification testing for Brightspeed deployed devices and applications. This role requires a high degree of advanced technical, analytical, and leadership competency to evaluate and test new technologies, resolve complex network issues, and provide expert technical guidance and support across multiple Brightspeed organizations.

Job Responsibility:

Design, execute, and document test activities for network equipment, services, and applications deployed within the Brightspeed production network
Participate in the evaluation, certification, and approval of new features and products through formalized testing prior to production deployment
Participate in operational assessments of First Office Applications (FOA)
Perform high-level analysis to identify and resolve unique, complex, or chronic issues across Metro Ethernet, Access, Voice, Transport, and CPE networks
Provide technical leadership and direction in the resolution of defects related to peripheral network elements, applications, and situations involving malfunction, degradation, or service failure
Serve as a subject matter expert in hardware, software, and database operations across multiple telecom network platforms, including XGS-PON, Fiber Voice, Metro Ethernet, and Transport
Act as a subject matter expert in at least one deployed Brightspeed technology domain: Transport, Metro Ethernet, Network Access, or Customer Premise Equipment (CPE)
Review software release documentation prior to platform upgrades
participate in supplier and/or Brightspeed lab regression testing
and lead successful software upgrade deployments across network elements and platforms
Engage directly with manufacturer and supplier technical support teams to troubleshoot and resolve platform or application failure conditions
Collaborate closely with Network Architects to define test requirements, resolve defects, and address operational solution gaps
Engage with manufacturers, suppliers, industry partners, and standards organizations to identify and evaluate new products and technologies for deployment within the Brightspeed network
Maintain a consistent on-site presence at the Brightspeed Lab as required to support testing projects and daily work activities
Document, track, and provide regular updates on all test activities, including results, risks, and remediation actions, and develop and maintain detailed test plans to support network certification and deployment efforts

Requirements:

Extensive knowledge and experience in the network architecture of one or more of the following technologies: Metro Ethernet, Network Access, CPE, Fiber Voice or Transport network systems
Subject matter expert on one of the following platforms: Ethernet routers / switch, XGS PON network equipment, Transport equipment / or CPE testing
Working knowledge of Atlassian JIRA
Ability to effectively communicate across all levels of the business: oral, written and presentation skills including Microsoft Office
Telecom Lab or Datacenter support experience
4-year degree in Engineering, IT, or Telecommunications field or equivalent work experience
Prior experience supporting Transport, CPE, Metro Ethernet or Customer premise equipment
Hands on experience cabling, installing and turning up network devices or OSP equipment
Willingness and ability to work in the office during our core operating of Monday – Friday 8am – 5pm

Nice to have:

Experience working as a technical support specialist within Access, Metro Ethernet, Transport, Fiber Voice or CPE technologies
Experience working in a Network Operations Center, Field Operations, Engineering or Advanced Technical support teams
Industry certifications (Business Management or Technical Certification)

What we offer:

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Additional Information:

Job Posted:
January 24, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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