Lead Member Liaison, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Not provided

Salary:

46988.00 - 91800.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Communicates (both written & verbal) with members (and/or parents & guardians) when required to fulfill regulatory requests or follow up on a complaint or need that is identified by a regulator
Converses with members as needed, and advocates for these members until the member’s benefits or other issues are resolved
Assists functional leader(s) with the set-up, agenda planning, and promotion of member attendance at member-facing meetings (such as Member Advisory Councils and Member Activity Meetings)
Attends member meetings as needed
Facilitates system input and see process through to delivery of benefit or incentive of member, related to member benefits and incentives aligned to vendors/external parties
Interfaces with all functional area serving ABH-FL, as needed, to resolve issues or complete duties
Maintains a high response rate (timely, accurate, pleasant) to the member’s and regulator’s requests
Establishes a positive rapport with all members
demonstrates helpfulness and partnership to achieve member goals
Keeps director promptly notified of priority issues or issues failing to receive proper cooperation to achieve the resolution
Exercises professionalism and quality control on all written and verbal communications to members and regulators
Maintains records of all communications, at direction of director
Ensures participation and/or leadership as needed for special projects that are specific to serving members

Requirements:

3+ years of experience in member advocacy, call center, health care environment, health benefits, or a Medicaid-related program
Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
Must reside in Florida

Nice to have:

Interpersonal and relational skills
patience and a customer-first disposition
Strong time management and organizational skills
Keen ability to stay adaptable and fluid in an evolving environment
Ability to take initiative and spearhead work independently
Associate’s or Bachelor’s degree

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
August 14, 2025

Expiration:
August 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Lead Member Liaison