Lead Massage Therapist

• Provide spa guests with a comfortable and relaxing spa experience while ensuring the utmost safety for our guests
• Perform, train and audit current and new spa team on various massage, body treatments and facial protocols offered on the spa treatment menu and any additional added services
• Work closely with Spa Assistant Manager on training and auditing spa team how to escort guests correctly and effectively to various treatment rooms in a timely manner
• Ensure spa team caters to all spa guests using techniques customized to their unique needs
• Ensure the treatment schedule is covered each day, find coverage as needed
• Step in to cover shifts for call outs as needed
• Motivate and coach team with daily stand ups, sharing information
• Maintain equipment in treatment rooms and reports equipment that is broken, damaged and unsafe or that needs immediate repair to Spa Management
• Be an expert in your field. Continue to learn and be on the forefront of new innovations in the spa industry
• Identify when spa technicians need training and development
• Ensure each technician is current with licensing and CEUs
• Be aware and in tune to when spa team needs coaching and counseling, reporting to Spa Assistant Manager
• Complete monthly inventories of product and linen
• Ensure team is using appropriate amount of product for each treatment, watching for overuse
• Ensure team completes services promptly in the time allotted while maintaining professional and courteous behavior to all guests and employees
• Oversee that team keeps treatment room areas and supplies clean and stocked
• Follow all guidelines of the spa employee handbook
• Perform all other job-related duties as assigned

• High School Diploma, GED, or equivalent
• 500+ hours from accredited Massage and/or 1200 hours Cosmologist School
• Required current Florida & NCBTMB or MBLEx Massage/ Esthetician license
• Minimum of two (2) - five (5) years hands-on experience in massage and skincare
• Minimum of two (2) - four (4) years leadership experience
• Minimum of two (2) - four (4) years experience in luxury resort, day spa or hotel environment
• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office and spa software programs
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Excellent organizational skills, with particular attention to quality and detail
• Possess interpersonal skills to deal effectively with guests and co-workers
• Professional appearance and demeanor
• A highly motivated and energetic personality
• Able to effectively communicate in English, in both written and verbal forms

Dual Licensed in Esthetics

• comprehensive health insurance
• retirement plans
• paid time off
• on-site wellness programs
• local discounts
• employee rates on hotel stays
• ongoing training and development opportunities