Lead Logistics, Documentation and Customer Service Job at Randstad (Pointe-aux-Trembles, Québec)

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Global Logistics & Customs Manager

The Global Customs and Logistics Manager will oversee all aspects of internation...

Location

France , Vierzon

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain Management, International Business, or related field
8+ years of experience in global customs and logistics management
Deep knowledge of international trade regulations and customs procedures
Experience with customs compliance software and logistics management systems
Strong understanding of Incoterms and international shipping documentation
Excellent project management and problem-solving skills
Strong leadership and team management abilities
Fluent in English, additional languages are a plus

Job Responsibility

Develop and implement global customs and logistics strategies aligned with company objectives
Manage relationships with customs authorities, freight forwarders, and logistics partners worldwide
Oversee import/export documentation, licenses, and customs declarations
Ensure compliance with international trade regulations and customs requirements
Optimize shipping routes and logistics costs across global supply chains
Lead and develop a team of customs and logistics professionals
Monitor and analyze logistics KPIs and implement improvements
Manage customs audits and coordinate responses to inquiries from regulatory authorities
Develop and maintain SOPs for global customs and logistics operations
Negotiate and manage contracts with logistics service providers

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Annual company outing, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Global Logistics & Customs Manager

The Global Customs and Logistics Manager will oversee all aspects of internation...

Location

France , Vierzon

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain Management, International Business, or related field
8+ years of experience in global customs and logistics management
Deep knowledge of international trade regulations and customs procedures
Experience with customs compliance software and logistics management systems
Strong understanding of Incoterms and international shipping documentation
Excellent project management and problem-solving skills
Strong leadership and team management abilities
Fluent in English, additional languages are a plus

Job Responsibility

Develop and implement global customs and logistics strategies aligned with company objectives
Manage relationships with customs authorities, freight forwarders, and logistics partners worldwide
Oversee import/export documentation, licenses, and customs declarations
Ensure compliance with international trade regulations and customs requirements
Optimize shipping routes and logistics costs across global supply chains
Lead and develop a team of customs and logistics professionals (4 people)
Monitor and analyze logistics KPIs and implement improvements
Manage customs audits and coordinate responses to inquiries from regulatory authorities
Develop and maintain Supply Chain Operations for global customs and logistics operations
Negotiate and manage contracts with logistics service providers

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Annual company outing, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Lead City Coordinator

Candlelight concerts provide a unique sensory musical experience highlighting cl...

Location

United Kingdom , Aberdeen

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Travel often to manage the events
Local to the Aberdeen area
Knowledge of event coordination
Ability to liaise with artists and suppliers
Experience with managing logistics and operations
Ability to manage inventory
Strong communication and management skills
Customer service experience
Ability to create schedules and review production details
Flexibility for site visits and walk-throughs.

Job Responsibility

Coordinating the operations and logistics of each event
Liaising with artists and suppliers
Creating schedules and advancing key documents
Booking and training staff for events
Attending weekly project updates
Researching potential venues
Managing scheduled event timings
Implementing production details and policies
Dealing with customer queries and complaints
Filling event/incident reports

What we offer

Inclusive and diverse workspace
Opportunity to travel and manage events
Professional development training
Exposure to the cultural and entertainment industry.

Process Administrator

Process Administrator role focusing on logistics coordination, customer service,...

Location

United Kingdom , Bristol

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Logistics experience
Excellent customer service
Exceptional organisation skills
Able to prioritise and work under pressure
Personable and confident answering the phone
Able to build good customer and supplier relationships
Proactive, conscientious & diligent
Demonstrable experience of problem solving
Attention to detail and multitasking abilities
Flexible, willing to learn and able to react to changing priorities and deadlines

Job Responsibility

Providing excellent customer service
Liaising with customers and freight company to book deliveries to construction sites across the UK
Arranging delivery notes for orders on arrival in the UK
Liaising with the factory and customers on lead times and order progress
Tracking invoices from the factory and the freight company
Tracking delivery information
Answering customer calls
Arranging documentation where necessary
Be the main point of contact for customers regarding deliveries, and escalating issues where necessary
Take an active part in training and development

Fulltime

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Field Service Technician II

The Associate, Field Service II’s primary responsibility is to perform complex r...

Location

United States , Indianapolis

Salary:

43200.00 - 59400.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Applicable technical or trade school training preferred
2+ years working with medical devices in a hands-on environment required
Experience working with FDA-supervised products preferred
Previous driving/delivery experience preferred
Adapts to new technologies and becomes comfortable with the Microsoft Office Suite of products
Valid driver’s license and driving record that meets company and state requirement
Ability to acquire and maintain a DOT physical card required
Schedule flexibility/on-call
Occasional overnight travel may be required

Job Responsibility

Attend monthly safety meetings
Demonstrate a proactive approach to safety awareness and compliance
Optimally complete all required safety and compliance learning modules on a timely basis
Complete medical testing in a timely manner
Sustain a clean and safe work environment, including 5S activities
Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truck
Identify safety concerns and correct as vital
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures
Performs complex repairs on medical products. These are repairs beyond simple and minor cosmetic repairs or component replacements
Performs electronic, hydraulic, and pneumatic systems troubleshooting and repair of assigned products

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Director Distribution Operations and Customer Support

The Director of Distribution Operations and Customer Service is a strategic lead...

Location

Germany , Viernheim

Salary:

Not provided

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum Bachelors degree in Supply Chain Management, Operations, Business Administration or related field (MBA preferred)
10+year of experience in distribution, logistics and customer support, with 5 years in a leadership role
Experience in the medical device, diagnostics or life sciences industry
Strong knowledge of regulatory requirements
Proven track record of building scalable distribution networks and high performing customer service teams
Strong team leadership skills, with experience of managing multi-site or remote teams and leading in matrix
Strong data analysis and intepretation skills for operational metrics, customer support trends and inventory performance
Proficient in Excel, reporting tools, Power BI and digital collaboration platforms
Experience in designing and implementing SOPs, KPIs and scalable workflows
Fluency in German and English

Job Responsibility

Oversee end-to-end distribution operations, including warehousing, shipping, receiving, inventory control and order fulfillment in DACH countries, Belgium and France
Ensures compliance to GDP, FDA, ISO and other applicable standards
Develop and implement scalable logistics strategies to support growth, minimize costs and reduce lead times. Responsible for cost of logistic operations, including budgeting, cost control and reporting
Manage relationships with external partners, i.e. freight carriers, warehouse providers to optimize performance and service levels
Implement KPIs and metrics to monitor delivery performance, order accuracy and inventory integrity
Ensure recruitment, training and associate safety of warehouse staff
Lead the1st level and 2nd level customer support organization responsible for order processing, customer issue resolution, invoicing, product returns, repair and technical service
Establish KPIs and monitor service level and customer satisfaction
Enable design and execution of customer escalation protocols and feedback loops to drive service improvement
Ensure staffing, recruitment, training and engagement of customer service team, technician team

Fulltime

Lead Logistics, Documentation and Customer Service

Randstad

Location:
Canada , Pointe-aux-Trembles, Québec

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 23, 2026

Expiration:
April 02, 2026

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Lead Logistics, Documentation and Customer Service

Randstad

Location:Canada , Pointe-aux-Trembles, Québec

Category:Logistics

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 23, 2026

Expiration:April 02, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Head of Customer Service - Global

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Process Administrator

Field Service Site Manager

Field Service Technician II

Director Distribution Operations and Customer Support

Location:
Canada , Pointe-aux-Trembles, Québec

Category:
Logistics

Contract Type:
Not provided

Job Posted:
February 23, 2026

Expiration:
April 02, 2026