Lead Loan Servicing Representative, Wells Fargo

Wells Fargo

Location:
United States, Irving

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Lead Loan Servicing Representative role in Auto Operations Group supporting Consumer Lending business. The position involves supporting loan servicing functions, identifying improvement opportunities, completing moderately complex processes, and providing guidance to less experienced team members.

Job Responsibility:

Support Loan Servicing functional area or processes
Identify opportunities to improve various areas within Loan Servicing and recommend solutions
Review, research, analyze, calculate, and complete processes that are moderately complex in nature
Perform moderately complex administrative, transactional, operational, or customer support tasks
Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
Provide guidance to less experienced peers

Requirements:

6+ years of Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education
Experience within auto financial operations and/or automotive industry
Experience with coaching, mentoring and training
Experience executing in a fast paced, high demand, production environment while balancing multiple priorities
Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
Excellent analytical skills with high attention to detail and accuracy
Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Nice to have:

Experience within auto financial operations and/or automotive industry
Experience with coaching, mentoring and training

What we offer:

Competitive salaries
Generous benefits package
Career development support
Work-life balance support
Mental and physical health support

Additional Information:

Job Posted:
September 09, 2025

Expiration:
September 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Lead Loan Servicing Representative