Lead Legal Operations Processor

• Support performance in the daily activities of teams that handle subpoenas, levies and other legal document inquiries for efficiency, quality control and overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools with functional area impact
• Perform or guide others on complex operational tasks or initiatives that require planning, evaluation, and interpretation
• Respond to escalated inquiries from internal customers or external customers, government agencies or outside attorney's
• Independently prioritize work and provide daily leadership and mentorship to team
• Lead projects or initiatives to improve operational performance, implement new or reviewed processes or procedures to reduce risk exposure
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

4+ years of Legal Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 4+ years of leadership experience, providing daily coaching, training, motivating, and performance feedback to high-production teams in high-stress environments
• Prior experience with legal order processing
• Demonstrated ability to identify potential operational issues and assess legal risks
• Strong analytical skills with a solution-oriented mindset and the ability to consistently meet deadlines
• Consistent track record of meeting or exceeding high production and quality standards
• Proven ability to perform effectively in a fast-paced, high-demand environment while managing and balancing multiple priorities
• Ability to make timely, independent judgment decisions in a results-driven environment
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to independently prioritize work while providing daily leadership, guidance, and mentorship to team members.