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This is a high-visibility leadership role within a scaling FinTech environment. You will act as the primary architect and technical lead for the bank’s Atlassian ecosystem, with a heavy focus on evolving their ITSM and incident response workflows. It is a fantastic challenge for an expert who enjoys taking full ownership of a toolset to drive operational efficiency across a regulated business.
Job Responsibility:
Platform Ownership: Leading the end-to-end administration, custom configuration, and long-term roadmap for Jira and Confluence
Service Excellence: Re-engineering ITSM processes and service desk workflows to align with the bank’s rapid growth
Technical Automation: Leveraging Python or PowerShell to build bespoke integrations and automate manual infrastructure tasks
Knowledge Leadership: Producing high-quality technical blueprints and mentoring cross-functional teams on system best practices
Regulatory Alignment: Ensuring all platform changes meet the stringent security and compliance audits required of a modern banking licence
Requirements:
Atlassian Specialist: You have a deep background in managing complex Jira environments at an enterprise level
Scripting Proficiency: You are comfortable writing code to connect platforms and streamline background processes
Regulated Sector Background: Experience within banking, fintech, or legal sectors is highly advantageous
Stakeholder Management: You have the "soft skills" to translate technical complexity into clear business solutions for senior leadership