Lead IT Support Specialist Jobs

TaxRise

Location:
United States, Irvine

Category:
IT - Administration

Contract Type:
Not provided

Salary:

75000.00 - 85000.00 USD / Year

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Job Description:

The Lead IT Support Specialist is responsible for overseeing and guiding the IT support function while remaining hands-on with technical issues and projects. In this role, you will lead the IT support team, delegate incoming tickets, and ensure priorities are handled efficiently, personally taking on the most complex or high-priority issues. You will act as the go-to resource for escalations, while also driving improvements in processes, documentation, and team effectiveness. You’ll monitor and maintain IT infrastructure, provide mentorship and leadership to the IT support team, and partner with leadership to align IT operations with business needs.

Job Responsibility:

Lead the IT Support team by delegating daily support tickets and managing workload distribution
Serve as the escalation point for complex or urgent technical issues
Provide mentorship, training, and guidance to IT Support Specialists
Ensure service-level expectations are consistently met, driving accountability and efficiency
Evaluate and recommend new technologies to improve productivity and efficiency
Align IT strategy with business objectives, ensuring technology supports company growth
Foster a culture of service, accountability, and innovation within the IT team
Provide direct, hands-on support for desktops, laptops, tablets, printers, software, and cloud-based phone systems
Troubleshoot and resolve high-priority or complex technical issues
Develop and maintain end-user documentation, including troubleshooting guides
Oversee and execute onboarding and offboarding processes, including account, device, and desk setups, access management, and equipment configuration
Ensure IT policies and security protocols are followed during employee transitions
Monitor network usage and performance, proactively addressing issues to prevent downtime
Implement and oversee backup and recovery processes
Oversee stock and server rooms, ensuring accurate tracking of hardware inventory and lifecycle management through company-approved software
Coordinate IT equipment setup for office relocations and expansions
Partner with leadership to drive IT support strategies, service desk roadmaps, and process improvements
Identify opportunities to enhance IT efficiency, security, and user experience
Perform other essential functions as required or assigned

Requirements:

Proven experience in a Help Desk or IT Support role, with prior leadership or mentorship responsibilities
Strong technical expertise in hardware and software troubleshooting
Experience with Google Workspace, Microsoft 365, Slack, and SharePoint administration
Expertise in Windows Operating Systems and proficiency with Google Workspace Admin Console
Knowledge of TCP/IP, DNS, and related networking concepts
Strong organizational, analytical, and problem-solving skills
Excellent communication skills to interact with both technical and non-technical users
Exceptional customer service mindset with the ability to manage competing priorities
Ability to thrive in a fast-paced, dynamic environment with flexibility to work irregular hours when required

What we offer:

Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lead IT Support Specialist