Lead IT Operations Engineer Jobs

Flipdish

Location:
Pakistan, Karachi

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Flipdish is seeking an experienced Lead IT Systems Engineer to strengthen our global IT operations and take ownership of the Karachi office’s IT and infrastructure. This is a hands-on, highly technical role focused on systems administration, automation, and security - not end-user support. You’ll work closely with the Head of IT in Dublin and a growing IT team in Karachi to design, secure, and scale Flipdish, providing technical leadership, coaching, and mentoring.

Job Responsibility:

Own all aspects of IT and infrastructure for the Karachi office, including network configuration, Wi-Fi and LAN management, endpoint management, and physical site operations such as power, cabling, connectivity, and point of contact coordination with our office facilities provider
Manage and secure company-wide systems such as Google Workspace, Okta, Slack, Notion, and Trelica setting standards, guardrails, and review practices
Administer identity and access management (IAM), including SSO, MFA, and least-privilege enforcement
Lead vulnerability management and patching across all device fleets
Design and implement security and compliance automation aligned to CIS and SOC2 frameworks
Manage device compliance and configuration through MDM tools (Kandji, Intune, or equivalent)
Develop and maintain scripts (Python, PowerShell, Bash) to automate IT processes and improve efficiency
Maintain secure office Wi-Fi and LAN configurations
Support integration between SaaS systems using APIs and automation tools, working with the Head of IT in prioritising and sequencing work across the team
Collaborate with InfoSec on incident response, monitoring, and reporting
Manage SaaS governance, including automated licence access, usage reporting, maintaining a renewal calendar, and running vendor reviews
Contribute to IT strategy and roadmap planning alongside the Head of IT

Requirements:

5+ years of experience in a 3rd line or systems engineering role, ideally within a fast-scaling environment
Strong technical knowledge of MacOS, Windows, and endpoint management tools (e.g. Kandji and ManageEngine)
Advanced understanding of identity and access management in Okta and Google Workspace
Experience with Zero Trust principles, and security enforcement in environments without traditional domain infrastructure (e.g. no Windows Active Directory domain)
Experience with AI prompt engineering
Strong understanding of networking fundamentals, LAN/WAN and secure connectivity
Experience automating workflows via APIs or infrastructure-as-code tools
Excellent problem-solving and troubleshooting skills
Excellent documentation and communication skills
Comfortable experimenting with AI tools and building small scripts or agents to automate routine work and improve efficiency, using good judgement on data, security and access

Nice to have:

Experience with cloud platforms (AWS, Azure, or GCP)
Familiarity with automation frameworks
Experience with SIEM tools or endpoint monitoring
Experience building and deploying Windows images or provisioning pipelines
Understanding of SOC2, ISO 27001, or CIS compliance frameworks
Relevant security certifications (CompTIA Security+, SSCP, or similar)
Familiarity with observability tools such as Datadog

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lead IT Operations Engineer