Lead IT Engineer

• Overall health and operation of IT systems across Mac and Windows environments
• Identity, access, and device management solutions that ensure secure and seamless employee access
• Collaboration and productivity platforms used across the organization
• Office-based IT infrastructure, including networking, hardware, and user-facing technology
• IT support operations for both on-site and remote employees
• Vendor relationships, licensing, and IT-related budgeting
• Maintain and evolve internal IT infrastructure, ensuring systems remain secure, current, and reliable
• Manage identity and access platforms, including user lifecycle management and application integrations
• Administer productivity and collaboration tools, providing both operational oversight and end-user support
• Oversee domain-related services and internal network configurations to support business applications
• Ensure office IT environments are well-supported, including hardware provisioning and connectivity
• Lead IT support efforts by prioritizing issues, improving response times, and guiding best practices
• Partner with security stakeholders to enforce policies related to access control, endpoint protection, and data privacy
• Manage IT vendors, contracts, and licensing while contributing to budget planning and cost optimization

• 10+ years of experience in IT systems administration, support, or infrastructure roles
• Strong working knowledge of macOS and Windows environments, including provisioning and troubleshooting
• Hands-on experience with identity and access management platforms such as Okta (JumpCloud experience is a plus)
• Proven expertise administering Google Workspace and Microsoft 365 environments
• Solid understanding of networking fundamentals, domain management, and office IT infrastructure
• Experience supporting hybrid or distributed teams with both on-site and remote users
• Ability to balance tactical support with longer-term systems improvement
• Experience leading or mentoring IT team members or managing external vendors
• Strong organizational and project management skills with a focus on operational efficiency
• Clear communicator who can translate technical topics for non-technical audiences
• Trusted partner to teams across the business
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline
• Experience improving IT operations in a growing or evolving organization

JumpCloud experience