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Lead Interaction Designers are senior specialists and expert practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services. A key part of the role is coaching and mentoring other designers within the Interaction and Service Design Practice at Made Tech.
Job Responsibility:
Scope
Assure the successful design and delivery of public services through technology
Act as a subject matter expert, facilitate the design process, communicate design decisions to teams, and set expectations with stakeholders
Actively participate in the Design community, leading on, developing, and sharing good practice
Actively support retention, hiring, and team quality, including mentoring and coaching
Create a shared understanding of problems, use storytelling to uncover the 'why,' and ensure public services are simple to explain, understand, and use
Build client relationships, earn trust, and support the commercial team by contributing to bids relating to User-Centred Design (UCD)
Able to develop new and novel approaches to complex design challenges and expert in leading design tools (for example Figma, GOV.UK prototyping kit)
Able to coach and mentor others, define interaction and service design standards, and influence the organisation and clients on the contribution of the practice
Fully responsible for their outcomes, and they are comfortable owning a problem through to resolution
Defining what 'good' design looks like on an engagement and supporting client collaboration to consistently ensure users’ needs are met
Consulting
Takes responsibility for understanding client ambitions, collecting insight, delivering analysis and problem resolution
Identifies, evaluates and recommends options
Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required
Enhances the capabilities and effectiveness of clients, by ensuring that proposed solutions are fully understood and appropriately exploited
Key measures
Evidence of successfully defining and delivering strategic product and service transformation outcomes for major clients
Substantial impact on the capability, retention, and happiness of the Service Design community, demonstrating effective line management and mentorship of Senior Designers
High-quality contributions to winning new business and growth opportunities
Consistent positive feedback from colleagues and clients regarding leadership, influence, and the maturity of Interaction Design standards embedded across programmes
Behaviours
Client Focus - a need to put the most compelling offer possible in front of the client
Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given
Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues
One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points
Requirements:
Senior specialist and expert practitioner across various design disciplines (UX Design, Interaction Design, Product Design)
Able to assure the successful design and delivery of public services through technology
Able to act as a subject matter expert, facilitate the design process, communicate design decisions, and set expectations with stakeholders
Able to actively participate in the Design community, leading on, developing, and sharing good practice
Able to actively support retention, hiring, and team quality, including mentoring and coaching
Able to create a shared understanding of problems, use storytelling, and ensure public services are simple to explain, understand, and use
Able to build client relationships, earn trust, and support the commercial team by contributing to bids relating to User-Centred Design (UCD)
Able to develop new and novel approaches to complex design challenges
Expert in leading design tools (for example Figma, GOV.UK prototyping kit)
Able to coach and mentor others, define interaction and service design standards, and influence the organisation and clients on the contribution of the practice
Fully responsible for their outcomes, and comfortable owning a problem through to resolution
Able to define what 'good' design looks like on an engagement and support client collaboration
Takes responsibility for understanding client ambitions, collecting insight, delivering analysis and problem resolution
Identifies, evaluates and recommends options
Collaborates with, and facilitates stakeholder groups
Seeks to fully address client needs and implements solutions if required
Enhances the capabilities and effectiveness of clients
Evidence of successfully defining and delivering strategic product and service transformation outcomes for major clients
Substantial impact on the capability, retention, and happiness of the Service Design community, demonstrating effective line management and mentorship of Senior Designers
High-quality contributions to winning new business and growth opportunities
Consistent positive feedback from colleagues and clients regarding leadership, influence, and the maturity of Interaction Design standards
Client Focus
Drive to Deliver
Learning and Mentoring
One team
If successful, you will be required to undertake an SC clearance
What we offer:
Flexible benefit platform which includes a Smart Tech scheme
Cycle to work scheme
Individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events
30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Remote Working - we offer part time remote working for all our staff
Paid counseling as well as financial and legal advice