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Made Tech Logo Made Tech · IT - Software Development

Lead Interaction Designer

United Kingdom, Bristol 65000.00 - 75000.00 GBP / Year · Job Posted February 19, 2026
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Job Description

Lead Interaction Designers are senior specialists and expert practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services. A key part of the role is coaching and mentoring other designers within the Interaction and Service Design Practice at Made Tech.

Job Responsibility

  • Scope
  • Assure the successful design and delivery of public services through technology
  • Act as a subject matter expert, facilitate the design process, communicate design decisions to teams, and set expectations with stakeholders
  • Actively participate in the Design community, leading on, developing, and sharing good practice
  • Actively support retention, hiring, and team quality, including mentoring and coaching
  • Create a shared understanding of problems, use storytelling to uncover the 'why,' and ensure public services are simple to explain, understand, and use
  • Build client relationships, earn trust, and support the commercial team by contributing to bids relating to User-Centred Design (UCD)
  • Able to develop new and novel approaches to complex design challenges and expert in leading design tools (for example Figma, GOV.UK prototyping kit)
  • Able to coach and mentor others, define interaction and service design standards, and influence the organisation and clients on the contribution of the practice
  • Fully responsible for their outcomes, and they are comfortable owning a problem through to resolution
  • Defining what 'good' design looks like on an engagement and supporting client collaboration to consistently ensure users’ needs are met
  • Consulting
  • Takes responsibility for understanding client ambitions, collecting insight, delivering analysis and problem resolution
  • Identifies, evaluates and recommends options
  • Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required
  • Enhances the capabilities and effectiveness of clients, by ensuring that proposed solutions are fully understood and appropriately exploited
  • Key measures
  • Evidence of successfully defining and delivering strategic product and service transformation outcomes for major clients
  • Substantial impact on the capability, retention, and happiness of the Service Design community, demonstrating effective line management and mentorship of Senior Designers
  • High-quality contributions to winning new business and growth opportunities
  • Consistent positive feedback from colleagues and clients regarding leadership, influence, and the maturity of Interaction Design standards embedded across programmes
  • Behaviours
  • Client Focus - a need to put the most compelling offer possible in front of the client
  • Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given
  • Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues
  • One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points

Requirements

  • Senior specialist and expert practitioner across various design disciplines (UX Design, Interaction Design, Product Design)
  • Able to assure the successful design and delivery of public services through technology
  • Able to act as a subject matter expert, facilitate the design process, communicate design decisions, and set expectations with stakeholders
  • Able to actively participate in the Design community, leading on, developing, and sharing good practice
  • Able to actively support retention, hiring, and team quality, including mentoring and coaching
  • Able to create a shared understanding of problems, use storytelling, and ensure public services are simple to explain, understand, and use
  • Able to build client relationships, earn trust, and support the commercial team by contributing to bids relating to User-Centred Design (UCD)
  • Able to develop new and novel approaches to complex design challenges
  • Expert in leading design tools (for example Figma, GOV.UK prototyping kit)
  • Able to coach and mentor others, define interaction and service design standards, and influence the organisation and clients on the contribution of the practice
  • Fully responsible for their outcomes, and comfortable owning a problem through to resolution
  • Able to define what 'good' design looks like on an engagement and support client collaboration
  • Takes responsibility for understanding client ambitions, collecting insight, delivering analysis and problem resolution
  • Identifies, evaluates and recommends options
  • Collaborates with, and facilitates stakeholder groups
  • Seeks to fully address client needs and implements solutions if required
  • Enhances the capabilities and effectiveness of clients
  • Evidence of successfully defining and delivering strategic product and service transformation outcomes for major clients
  • Substantial impact on the capability, retention, and happiness of the Service Design community, demonstrating effective line management and mentorship of Senior Designers
  • High-quality contributions to winning new business and growth opportunities
  • Consistent positive feedback from colleagues and clients regarding leadership, influence, and the maturity of Interaction Design standards
  • Client Focus
  • Drive to Deliver
  • Learning and Mentoring
  • One team
  • If successful, you will be required to undertake an SC clearance

What we offer

  • Flexible benefit platform which includes a Smart Tech scheme
  • Cycle to work scheme
  • Individual benefits allowance which you can invest in a Health care cash plan or Pension plan
  • Optional social and wellbeing calendar of events
  • 30 days of paid annual leave plus bank holidays
  • Flexible Working Hours
  • Flexible Parental Leave
  • Remote Working - we offer part time remote working for all our staff
  • Paid counseling as well as financial and legal advice
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