Lead Instructional Designer Job at AMTRAK (Philadelphia)

Job Description

The Lead Instructional Designer is a member of the Training & Development group. They are responsible for delivering training material and programs that meet regulatory requirements for qualification and certification of Amtrak’s employees. Initially, this role will specifically work in the development and operation of Amtrak’s new Track Foreman Training Program. This role will utilize the ADDIE model to deliver blended learning deliverables such as instructor led training, eLearning, on the job training programs. This role will also design a diverse mix of multimedia deliverables through graphic design, publication design, video and audio production, on-location video recording, animation, and interactive design. This role may also take part in introducing new technology to support training such as Virtual Reality Training and remote learning technology or assist with the administration of the Learning Management System (LMS).

Job Responsibility

Follow Amtrak instructional design and multimedia project processes and utilize templates
Analysis: Conversations with end-client to determine business outcome needs, Identify key stakeholders and SMEs to develop content, Define expected outcomes and timeframe for completion of project, Determine size, scope, budget and learning strategy needed to fit budget requirements, Determine impact to Amtrak’s 49 CFR 243 Plan: Training, Qualification and Oversight for Safety-Related Railroad Employees
Design: Develop learning objectives, Identify and list learning steps required to transfer knowledge or acquire new skills, Identify pre-requirements (e.g. experience/capabilities) for the learning program, Sequence and structure content, and when needed create curricula/curriculum maps, Develop performance tests to show mastery, Design a diverse mix of multimedia deliverables through graphic design, publication design, video and audio production, on-location video recording, animation, and interactive design
Develop: Use tools (MS Office, Articulate Storyline, Captivate, or Adobe) to develop training programs using a variety of media tools that combine video, graphics, animation when appropriate, Develop and facilitate access to information and improvement efforts through the use of technology including online, computer-assisted, web-based, distance learning and other advanced technology mediums as appropriate, Develop learning support materials such as eLearning programs, facilitator/participant guides and job aids
Implement: Host Train the Trainer sessions and walk–through with SMEs/client for new training programs or training technology, Archive old training materials following proper procedure, Update Amtrak’s 49 CFR 243 Plan, Communicate project completion to relevant stakeholders
Evaluation: As appropriate design and develop Kirkpatrick’s levels 1, 2, 3 and 4 evaluation tools, Facilitate measurement and the effectiveness of training modalities and materials, Provide guidelines on use of measurements and learning material maintenance

Requirements

Bachelor’s Degree in Education, Business or related field required (or equivalent combination of training, education and relevant experience may be considered in lieu of a degree)
Minimum of 6 years relevant experience required (minimum of 10 years relevant experience in lieu of degree)
Must possess a solid background in designing learning programs, for multiple clients, while managing multiple projects
The ideal candidate(s) will be able to use their design skills equally well for Instructor Led Training and eLearning to drive significant performance improvement
Experience successfully managing multiple projects, estimating, budgeting, and planning
Demonstrated ability to communicate effectively with peers, senior leaders, and subject matter experts, and working with diverse teams
Advanced level proficiency with Microsoft Office and familiarity using Microsoft Project
Skilled in collaborating with teams, presenting ideas, and learning solutions for train-the-trainer
High level client interaction and communication skills required. Ability to communicate effectively in person, on the phone, and virtually
Prior experience is a technical environment such as railroad, construction, transportation, mechanical, etc.
Must be proficient in creating digital media, provide technical consultation and serve as a liaison between the business and creative needs
Skillful ability to shoot and produce high quality video/audio content
Produce creative assets utilizing the Adobe Creative suite including, but not limited to, Photoshop, Illustrator, InDesign, Premiere, After Effects, Audition and Light Room
Proficient in the use of authoring tools including Articulate Storyline

Nice to have

Master’s Degree in Training & Development or related field
Railroad experience
Video production experience
Quality Management System process development experience
Electronic Document Management System experience
Knowledge and working experience with Leaning Management Systems (SAP SuccessFactors)

What we offer

health, dental, and vision plans
health savings accounts
wellness programs
flexible spending accounts
401K retirement plan with employer match
life insurance
short and long term disability insurance
paid time off
back-up care
adoption assistance
surrogacy assistance
reimbursement of education expenses
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
and rail pass privileges

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