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The Lead Inside Sales Client Manager at NTT DATA is a pivotal role focused on managing client relationships and driving sales growth. Candidates should have significant inside sales experience and be bilingual in Japanese and English. Key responsibilities include identifying sales opportunities, utilizing sales tools, and ensuring client satisfaction. The position requires strong organizational and interpersonal skills, with a target base salary ranging from $76,800 to $115,200 plus bonuses. This is a hybrid working position, allowing for flexibility in work arrangements.
Job Responsibility:
Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts
Minimizes churn and maximizes retention in assigned accounts
Drives client satisfaction throughout the entire lifecycle of the clients' buying process
Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions
Uses the company's sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts
Presents new and additional offerings to clients
Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale
Builds relationships with clients and displays an interest in and knowledge of the client environment
Identifies opportunities for up-selling of solutions
Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts
Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalate identified problems for investigation and resolution
Adheres to Finance standards and procedures to reduce costs and report associated risk
Schedules and manages the Executive level appointments, meetings, and travel arrangements
Coordinates and prioritizes Executive's daily schedule, ensuring they are well-prepared for each engagement
Serves as a gatekeeper for phone calls and visitors, screening and directing them as needed
Creates detailed itineraries and ensures all travel logistics are smooth
Tracks and manages expenses, including preparing and submitting expense reports on behalf of the Executive
Maintains strict confidentiality regarding sensitive information and conversations
Organizes and coordinates events, conferences, or team-building activities as needed
May provide personal assistance, such as managing personal appointments or handling personal errands, as requested by the Executive
Performs any other related tasks as required
Requirements:
Significant demonstrated experience in a similar role in a similar environment
Significant sales and client engagement experience
Significant demonstrated experience negotiating with clients and vendor
Significant demonstrated experience analyzing commercial information
Basic understanding of IT infrastructure (e.g., data centers, networks)
Native-level proficiency in Japanese
Effective communication skills in English for internal and external coordination
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)
Willingness to learn and use sales tools such as Salesforce (prior experience not required)
Must be bilingual in Japanese and English
Nice to have:
Experience in inside sales at an IT company
Familiarity with quotation and order workflows in IT services
Experience using Salesforce or similar sales tools
Ability to navigate ambiguous situations by proactively gathering information and consulting with supervisors
Understanding of both U.S. and Japanese corporate cultures