Lead Infrastructure Engineer, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Concord
Irving
Shoreview

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

119000.00 - 224000.00 USD / Year

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Job Description:

Wells Fargo is seeking a Lead Infrastructure Engineer to join the Workplace Technology End User Compute Platform Operations Team. This role will be instrumental in shaping and leading a high-performing operations team, working closely with product owners and principal engineers to deliver a scalable, secure, modern desktop and mobility platform across the enterprise.

Job Responsibility:

Support & troubleshoot operating system, network, infrastructure and application related issues
Manage and optimize device provisioning workflows with Autopilot, Intune, and SCCM, analyzing system & deployment logs to identify root causes or implement corrective actions
Support large-scale enterprise desktop migrations on all environment such as virtual, physical and cloud
Collaborate with security teams to integrate endpoint protection products - CrowdStrike, Defender, Symantec Endpoint Protection and BitLocker
Collaborate with secure network teams when issues arise with compute + VPN, proxy, and firewall-related issues impacting endpoint performance
Configure and manage device policies, conditional access, and compliance using a variety of tools including Intune, Entra and GPO
Use SRE principles to monitor and analyze endpoint performance and user experience via Aternity, ThousandEyes, Prometheus, Splunk, Graph and KQL
Develop and maintain manual & automation scripts using PowerShell, Python and Ansible
Implement self-healing and telemetry-based alerting mechanisms for proactive issue resolution
Lead operational support and continuous improvement initiatives for enterprise desktop and mobility platforms
Collaborate with engineering and architecture teams to design and implement efficient platform support strategies
Drive the transition of the enterprise device fleet to modern cloud-managed endpoints
Oversee the deployment, configuration, support and lifecycle of: Windows 11 physical devices, Apple macOS devices, iOS and Android mobile devices, Windows 365 Cloud PCs, Citrix & VMware virtual desktops
Ensure platform reliability, performance, and security across hybrid, remote, and in-office environments

Requirements:

5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of enterprise desktop engineering experience with Windows 10/11 & Apple OSX
5+ years of enterprise operations for mobile iPhone & Android devices & operating systems
Proven experience in maintaining on-prem, PaaS & SaaS compute infrastructure used for enterprise endpoint management
Enterprise expertise or familiarity with scripting or programming in languages such as Python, Bash, PowerShell, C#, .NET, Java, YAML or similar
Hands-on experience managing compute in Microsoft Azure, Entra, Intune, SCCM
Hands on experience using the following environments, products and technologies: Aternity, 1K Eyes, Prometheus, Graph, KQL, Splunk, Google Cloud, Global Protect, Broadcom WSS, CrowdStrike, Defender, Symantec Endpoint Protection, BitLocker, SecureDoc WinMagic
Proficient in reading, deciphering and using diagnostic logs as a mean of troubleshooting

Nice to have:

Strong leadership and collaboration skills with cross-functional teams
Possesses core Site Reliability Engineering skills
Enterprise support on virtualization desktops such as Citrix & Windows 365 Cloud PCs
Familiarity with mobile device management (MDM)

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
August 21, 2025

Expiration:
August 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lead Infrastructure Engineer