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About this role: Wells Fargo is seeking a Lead Infrastructure Engineer. In this role, you will: Lead complex initiatives to develop infrastructure to provide solutions for business applications; Participate in various projects intended to continually improve or upgrade the infrastructure; Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals; Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future; Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors; Design, code, test, debug and document programs using Agile development practices; Make decisions in technical designs, implementation plans and identify project risks and resource requirements; Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success; Recommend courses of action to maintain cost effectiveness and achieve results; Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals; Interact with customer and vendor.
Job Responsibility:
Lead complex initiatives to develop infrastructure to provide solutions for business applications
Participate in various projects intended to continually improve or upgrade the infrastructure
Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
Design, code, test, debug and document programs using Agile development practices
Make decisions in technical designs, implementation plans and identify project risks and resource requirements
Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
Recommend courses of action to maintain cost effectiveness and achieve results
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with customer and vendor
Lead the design, build, and support of Trader Voice infrastructure including IPC Unigy, Cloud9, and Speakerbus platforms
Ensure 24x7 availability, low latency, and high resilience of trading floor voice services across global locations
Own platform lifecycle management: upgrades, patches, capacity planning, and decommissioning of legacy systems
Drive adoption of modern architectures, including virtualized, cloud-enabled, and hybrid voice services where applicable
Act as a L-4 escalation point for critical trading floor incidents, ensuring rapid restoration and root cause resolution
Lead problem management activities to eliminate recurring issues and improve platform stability
Implement proactive monitoring, alerting, and automation to reduce operational risk and MTTR
Partner with Risk, Compliance, and Audit teams to support audits, attestations, and control testing
Embed security best practices including access controls, encryption, and vendor risk management
Serve as the technical lead for strategic vendors including IPC Systems, Cloud9, and Speakerbus
Manage vendor relationships, licensing, SLAs, escalations, and roadmap alignment
Provide technical mentorship and guidance to engineers supporting trader voice platforms
Drive engineering standards, documentation, runbooks, and operational excellence
Lead or contribute to transformation initiatives such as trading floor migrations, site builds, and voice modernization programs
Drive automation and operational efficiency using PowerShell and scripting
Manage changes in alignment with ITIL change management practices
Engage with vendors and manufacturers for support, upgrades, implementations, and platform roadmap planning
Develop and lead focused technical forums, working groups, and communities of practice to drive architectural discussions, idea generation, and engineering best practices
Work closely with Product Managers to help shape product vision, strategy, and long‑term roadmaps
Requirements:
5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience in Infrastructure Engineering, with deep expertise in Trader Voice / Trading Floor technologies
Extensive experience designing, implementing, and supporting Trader Voice solutions, including Ring‑Down circuits such as ARD, MRD, Hoot, and SIP‑based voice services
Solid understanding of VoIP, SIP, multicast, low-latency networking, and voice recording systems
Experience supporting mission-critical, front-office environments in financial services
Proven ability to lead complex incident response and large-scale infrastructure changes
Experience leading infrastructure modernization or trading floor transformation programs
Strong stakeholder engagement skills with ability to communicate effectively with Trading, Compliance, and Senior Leadership