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Lead Infrastructure Engineer - Trader Voice (Cloud9/Unigy)

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
India , Bengaluru

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

About this role: Wells Fargo is seeking a Lead Infrastructure Engineer. In this role, you will: Lead complex initiatives to develop infrastructure to provide solutions for business applications; Participate in various projects intended to continually improve or upgrade the infrastructure; Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals; Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future; Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors; Design, code, test, debug and document programs using Agile development practices; Make decisions in technical designs, implementation plans and identify project risks and resource requirements; Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success; Recommend courses of action to maintain cost effectiveness and achieve results; Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals; Interact with customer and vendor.

Job Responsibility:

  • Lead complex initiatives to develop infrastructure to provide solutions for business applications
  • Participate in various projects intended to continually improve or upgrade the infrastructure
  • Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
  • Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
  • Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
  • Design, code, test, debug and document programs using Agile development practices
  • Make decisions in technical designs, implementation plans and identify project risks and resource requirements
  • Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
  • Recommend courses of action to maintain cost effectiveness and achieve results
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with customer and vendor
  • Lead the design, build, and support of Trader Voice infrastructure including IPC Unigy, Cloud9, and Speakerbus platforms
  • Ensure 24x7 availability, low latency, and high resilience of trading floor voice services across global locations
  • Own platform lifecycle management: upgrades, patches, capacity planning, and decommissioning of legacy systems
  • Drive adoption of modern architectures, including virtualized, cloud-enabled, and hybrid voice services where applicable
  • Act as a L-4 escalation point for critical trading floor incidents, ensuring rapid restoration and root cause resolution
  • Lead problem management activities to eliminate recurring issues and improve platform stability
  • Implement proactive monitoring, alerting, and automation to reduce operational risk and MTTR
  • Ensure trader voice platforms meet regulatory and compliance requirements (e.g., voice recording, surveillance, retention, resiliency)
  • Partner with Risk, Compliance, and Audit teams to support audits, attestations, and control testing
  • Embed security best practices including access controls, encryption, and vendor risk management
  • Serve as the technical lead for strategic vendors including IPC Systems, Cloud9, and Speakerbus
  • Manage vendor relationships, licensing, SLAs, escalations, and roadmap alignment
  • Provide technical mentorship and guidance to engineers supporting trader voice platforms
  • Drive engineering standards, documentation, runbooks, and operational excellence
  • Lead or contribute to transformation initiatives such as trading floor migrations, site builds, and voice modernization programs
  • Drive automation and operational efficiency using PowerShell and scripting
  • Manage changes in alignment with ITIL change management practices
  • Engage with vendors and manufacturers for support, upgrades, implementations, and platform roadmap planning
  • Develop and lead focused technical forums, working groups, and communities of practice to drive architectural discussions, idea generation, and engineering best practices
  • Work closely with Product Managers to help shape product vision, strategy, and long‑term roadmaps

Requirements:

  • 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience in Infrastructure Engineering, with deep expertise in Trader Voice / Trading Floor technologies
  • Strong hands-on experience with IPC Unigy, Cloud9 Voice, and/or Speakerbus platforms
  • Extensive experience designing, implementing, and supporting Trader Voice solutions, including Ring‑Down circuits such as ARD, MRD, Hoot, and SIP‑based voice services
  • Solid understanding of VoIP, SIP, multicast, low-latency networking, and voice recording systems
  • Experience supporting mission-critical, front-office environments in financial services
  • Proven ability to lead complex incident response and large-scale infrastructure changes
  • Experience leading infrastructure modernization or trading floor transformation programs
  • Strong stakeholder engagement skills with ability to communicate effectively with Trading, Compliance, and Senior Leadership
  • Proven experience with platform lifecycle management (patching, upgrades, capacity planning, decommissioning)
  • Strong incident, problem, and change management experience (ITIL‑aligned)
  • Experience providing Level 4 escalation support in production environments
  • Proficiency in PowerShell scripting for automation and operational efficiency
  • Strong troubleshooting and root cause analysis (RCA) skills
  • Excellent communication skills for technical and leadership audiences
  • Ability to collaborate across infrastructure, security, compliance, and application teams
  • Experience working in large, regulated enterprise environments
  • Experience in global investment banking or capital markets environments
  • Exposure to voice recording solutions (NICE, Verba, Theta Lake etc.)
  • Knowledge of cloud and hybrid voice architectures (private cloud, Azure/AWS integrations)
  • Familiarity with ITIL, SRE concepts, and automation frameworks

Nice to have:

  • Exposure to voice recording solutions (NICE, Verba, Theta Lake etc.)
  • Knowledge of cloud and hybrid voice architectures (private cloud, Azure/AWS integrations)
  • Familiarity with ITIL, SRE concepts, and automation frameworks

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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