Lead Information Technology System Support & Development Technician

• Design networks and select correct hardware and software for applications
• Install and upgrade computers, servers, and peripherals
• Install network cabling, switches, routers, wireless access points and bridges
• Relocate, transport and bench test computer hardware, peripherals and equipment as needed
• Install and configure Windows / Apple software as needed
• Service and update equipment according to established preventive maintenance schedule
• Follow established safety procedures and techniques to perform job duties
• Maintain accurate records of time and materials required to perform repairs and service
• Provide leadership and training for technicians and other engineers

• College level education or equivalent
• Strong verbal and written communication skills
• Demonstrated ability to organize and manage multiple tasks and timelines in a team setting
• Previous customer support experience
• IT work experience installing, maintaining and repairing computers, networks, and peripherals
• In-depth knowledge of IT hardware and software applications
• Working knowledge with both Apple and Windows platforms
• Multiple CompTIA+ and Microsoft certifications
• Basic leadership skills for individuals on the team
• Ability to determine formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training
• Ability to develop manuals, texts, workbooks or related materials for use in conjunction with the training of customers
• Valid driver’s license

Programming experience a plus

• Medical benefits
• Dental
• Profit Sharing