Lead Influencer, LATAM Job at Airbnb

Lead Influencer

The Communications team delivers campaigns that keep Airbnb front of mind, helpi...

Location

Multiple , Brazil; Mexico; Miami

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

10+ years experience in influencer work
Bachelor’s Degree
Deep knowledge and expertise in building and executing influencer strategies across Instagram, TikTok and YouTube in LATAM markets
Direct relationships with key creator talent and representation in LATAM, broadly or in a specific market
Know-how in creating influencer strategies focusing on brand reputation in LATAM
Comfortable with working across different countries and cultures
Experience with working across different markets and an understanding of the regional influencer landscape in LATAM
Proven experience in building and managing networks of agency partners across countries
Proven body of work and direct 1:1 experience working with influencers, including passion-based and tech/ product for large-scale and bespoke brand collaborations
Fluency in both written and spoken English and Spanish is a must, Portuguese a plus

Job Responsibility

Lead the development and implementation of a regional advanced social influencer strategy, collaborating with cross-functional teams and partners to establish ambitious goals and define influencer roles
Work with local country teams to cultivate and manage relationships with social-first content creators and influencers
Help oversee external agencies across the entire region, to foster an environment that inspires and facilitates authentic storytelling, and ensures the delivery of best-in-class content
Conduct comprehensive research on influencer insights, delving into target audience behaviors and preferences, and staying abreast of emerging trends to inform influencer selection and content strategies
Play a pivotal role in identifying trends, opportunities, and social conversations, leveraging insights to execute timely strategies
Implement a sophisticated approach to monitoring, tracking, managing, and analyzing influencer campaigns, utilizing advanced analytics tools such as CreatorIQ ,Sprinklr, etc
Provide expert consultation on local influencer strategies, offering best practices and ensuring alignment with global strategies and campaigns
Stay ahead of industry advancements and integrate innovative technologies and tools into influencer management processes, enhancing efficiency, effectiveness, and the overall impact of influencer campaigns
Establish the brand and the influencer management team as thought leaders in the industry
Foster strategic partnerships and collaborations with key players in the influencer marketing ecosystem that elevate the brand's influencer program to new heights

What we offer

bonus
equity
benefits
Employee Travel Credits

Customer Success Lead - LATAM

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

Mexico

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Spanish LATAM regions
Deep understanding and experience successfully managing customer relationships within the Spanish LATAM region
Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
8+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
Language requirements: Must be fluent in English and Spanish

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Greenlights Lead, Customer Support Operations - Latam

The GL Latam Lead will manage all Greenlight facilities across Latin America. Ha...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

8+ years of experience in people management, inside Retail, Service or Customer Support operations
Team management in a fast-paced environment (manufacturing, sales), with a strong ability to guide teams through growth, change, and cultural transformation
Stakeholder Management: Highly skilled in influencing and aligning cross-functional teams, including those outside direct reporting lines. Strong ability to navigate organizational dynamics to build consensus and drive shared goals
Experience driving operational efficiencies that lead to continuous optimization (team reduction, improving processes, closing facilities)
Experience making data-driven decisions: Advanced analytical skills with the ability to interpret customer insights, NPS/CSAT metrics, and behavioral data to define strategies
Fluency in Spanish and English, with the ability to engage in strategic business discussions in both languages
International Team Management: Experience working in or leading teams across different cultures, time zones, and business contexts. Sensitivity to cultural nuances and the ability to adapt communication and leadership style accordingly

Job Responsibility

Manage all Greenlight facilities across Latin America
Manage GL Managers and their teams, managing from operational metrics to financial results
Engage with local teams, CommOps peers and making sure that all possible efficiencies are in place
Set a strategy for the market
Ensure a fantastic customer experience in each of your sites
Ensure that their team of GL Managers are meeting their operational, leadership and project goals, leveraging their unique skills to the fullest
Support the Operations team to continue to grow the business in each of your cities
Refining a org and the GL footprint that will support team and business changes for the next year

Strategy & Operations Lead, Global Delivery Partnerships, Delivery - LATAM

Uber Delivery is transforming on-demand delivery and making everyday experiences...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

At least 10 years of experience in consulting, strategy, operations, or a related field
Strong experience managing and influencing stakeholders across multiple functions and levels
Excellent communication, organizational, and relationship-building skills
Strong collaboration, negotiation, and problem-solving capabilities, with the ability to work effectively across cross-functional teams
Ability to interpret business and operational data and translate insights into strategic recommendations and growth opportunities
Advanced English proficiency

Job Responsibility

Use Uber data and analytical tools to generate insights, improve processes, and support operational decision-making
Collaborate cross-functionally with internal and external stakeholders to identify opportunities across merchant and operational performance metrics
Build and scale automated reporting infrastructure to support forecasting, prioritization, and execution of business initiatives based on local market needs and partner priorities
Lead business review cadences and develop reporting frameworks that promote alignment, accountability, continuous improvement, and knowledge sharing
Develop scalable tools, insights, and operational processes to support business growth and improve merchant partner experiences
Partner with cross-functional teams to maximize platform capabilities and drive operational efficiencies
Share best practices and operational learnings with peers across Uber's global and regional teams
Work closely with strategic merchant partners to identify opportunities and drive measurable business outcomes
Represent the Uber Eats mission, brand, and products while serving as a trusted problem solver for partners and internal teams
Design and implement partner-focused financial models to help local teams identify opportunities and communicate insights to senior business stakeholders

Fulltime

LATAM Markets Ops Senior Program Lead

The Program Management Senior Lead is a strategic professional who closely follo...

Location

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience
Should demonstrate a commitment to quality and attention to detail
Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
Critical thinking and problem solving skills
Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Responsibility

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Identifies stakeholders and key organizations and build and manage relationships
Directs the creation of multiple programs of work and manage their alignment to business goals
Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management
Leads the identification and drive resolution of issues, including those outside established programs of work
Works with stakeholders to ensure program scope definition meets business objectives
Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives
Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program
Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed
Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis

Fulltime

New

Group Collections Manager, LATAM Finance

Treasury supports the digital transformation journey of Microsoft's customers, p...

Location

United States , Miami

Salary:

116900.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 12+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR equivalent experience
2+ years experience managing direct reports
3+ years experience in multinationals with multi-product/multi-segment finance roles
3+ years work experience in matrix-based organization
3+ years work experience in the technology or software industry
8+ years of progressive finance experience with demonstrated ownership of Accounts Receivable and Collections
Bilingual in Spanish and/or Portuguese is a plus
People leadership experience, including managing across countries/time zones
proven ability to coach and develop talent

Job Responsibility

Lead, coach, and develop a high-performing LATAM finance team
set clear expectations, encourage accountability, and create an inclusive, growth-mindset culture
Model Microsoft leadership principles by communicating with clarity, generating positive energy, and delivering results through others
Invest in capability building across the region and support career development and succession planning
Own the LATAM financial rhythm of the business: monthly close for cash collections, reporting, ensure accuracy, timeliness, and clear storytelling
Drive performance to accelerate cash collections and working capital
identify risks/opportunities and recommend actions to improve outcomes
Standardize and simplify reporting and planning processes across countries
leverage automation and analytics to increase insight and reduce manual effort
Collaborate with Sales, MCAPS, Operations, and Engineering to improve business health metrics, and find solutions for our customers when help is needed to pay

Fulltime

Regional Manager - Gtr North America, Latam & Cruise

We are looking for a dynamic and experienced regional manager to join our global...

Location

United States , Miami

Salary:

Not provided

WILLIAM GRANT & SONS

Expiration Date

June 11, 2026

Requirements

Strong commercial acumen
clear understanding of how to successfully lead regional key accounts
ability to build strong relationships and flex influencing style
can confidently create, present and deliver commercial and brand building plans grounded in insight that are financially sound and deliver conditional value growth
strong understanding of customer marketing plan delivery and brand ambassador motivation
pro-active, constructive, adaptable, inquisitive and solution focused working style
diverse thinker with ability to work in collaboration with multi-cultural teams from different functions, time-zones and markets

Job Responsibility

Deliver a scale regional P&L across a geographic spread of customers, channels and retail locations with the North America, Latam and Cruise areas
manage both global and local key accounts to deliver against commercial and brand targets aligned to channel strategy, priorities and standards of execution
oversee the local Brand Ambassador third party team and local customer marketing agenda
collaborate with functions across finance, supply and marketing to deliver region/customer targets

What we offer

Competitive salary
bonus plan
generous vacation entitlement
comprehensive private healthcare including medical, dental & vision
401(k) savings plan with company match up to 5% plus discretionary contribution
employee assistance programme
life and AD&D cover (multiple of three times annual basic salary)
product allowance
charity funding each year
learning resources

Fulltime

Director, HR Business Partner – LATAM

The Director, HRBP – LATAM will serve as the senior People & Culture leader for ...

Location

United States , Miami

Salary:

Not provided

SharkNinja

Expiration Date

Until further notice

Requirements

10+ years of progressive HR experience, including 5+ years in strategic HRBP roles supporting commercial or growth-focused organizations
Experience supporting multi-country LATAM operations preferred
Demonstrated success driving organizational design, workforce planning, and change management initiatives
Strong knowledge of Mexico labor law
familiarity with broader LATAM employment frameworks highly desirable
Experience operating within a global organization with U.S.-based leadership
Proven ability to influence business decisions through data and workforce insights
Bachelor's degree in Human Resources, Business Administration, or related field required
Master's degree or HR certification preferred
Fluent bilingual proficiency in English and Spanish (required)

Job Responsibility

Serve as the senior HR leader supporting LATAM operations across Mexico and expanding markets in Central America, South America, and the Caribbean
Partner with regional leadership to enable growth, new market entry, distributor expansion, and commercial scaling
Act as the bridge between LATAM leadership and U.S.-based headquarters, ensuring alignment with global strategy while tailoring execution locally
Translate enterprise HR frameworks into practical, compliant, and culturally relevant solutions across multiple countries
Diagnose organizational needs and design structures that enable agility, accountability, and performance
Lead workforce planning aligned to revenue targets and market expansion
Drive change management initiatives tied to new country launches, evolving operating models, and scaling commercial teams
Develop and implement strategies to attract, retain, and develop top commercial talent across LATAM markets
Lead succession planning and leadership capability building
Partner with Talent Acquisition to build diverse and competitive talent pipelines in emerging markets

What we offer

Competitive health insurance
Retirement plans
Paid time off
Employee stock purchase options
Wellness programs
SharkNinja product discounts
High impact Learning Programs

Fulltime

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Lead Influencer, LATAM

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Job Responsibility

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