Lead, Incident Governance and Reporting Job at Citi (Chennai)

Svp wealth business risk and controls governance escalation and reporting

Individuals in Risk Assessment & Controls design are responsible for developing,...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 8-10 years of experience in Risk, Controls, compliance, audit, or other control-related functions in the financial services industry
Demonstrated experience with Escalation and governance protocols, regulatory inventory management and internal control programs
Strong understanding of relevant financial services regulations (e.g., AML, KYC, consumer protection, data privacy, prudential regulations) is highly valued
Exceptional analytical skills with the ability to interpret complex regulatory texts, assess their practical implications, and identify root causes of risk

Job Responsibility

Lead the strategic development and continuous enhancement of governance deck content and format for various senior management forums specific to the wealth management business
Define the key messages, data points, and insights required to effectively communicate the state of the wealth control environment, emerging risks, and control performance
Coordinate and collaborate extensively with various stakeholders across the Wealth business, including first line of defense control officers, operational risk, compliance, legal, finance, and technology teams, to gather relevant data and updates
Design and prepare visually compelling and executive-ready presentations that effectively convey complex risk and control information in a clear, concise, and impactful manner
Ensure all presentations adhere to established governance guidelines, branding standards, and regulatory expectations
Draft executive summaries, talking points, and accompanying documentation for presentations
Present governance decks to senior management forums and committees, articulating key findings, risks, control performance, and recommendations with confidence and clarity
Lead discussions, respond to challenging questions from senior leaders, and provide insightful perspectives on the wealth control landscape
Act as a subject matter expert during presentations, demonstrating a deep understanding of the wealth business and its control environment
Implement and maintain comprehensive escalation protocols for identifying, logging, assessing, reporting, and resolving risk events, control deficiencies, operational incidents, and compliance breaches within the wealth management business

Fulltime

Analyst - Risk Assessment and Control Design – Governance, Escalation and Reporting

The Analyst will provide essential support to Risk Assessment and Controls Desig...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 8-10 years of experience in regulatory change management, compliance, audit, or other control-related functions in the financial services industry
Excellent written and verbal communication skills, with the ability to articulate complex issues clearly and concisely to diverse audiences, including senior management and regulators
Proven project management and organizational skills, with the ability to manage multiple priorities and meet tight deadlines
Strong analytical skills with the ability to collect, organize, and interpret data
High level of attention to detail and accuracy
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and preparing presentation decks
Education: Bachelor's/University degree or equivalent experience

Job Responsibility

Provide advanced analytical support in the preparation of materials and presentations for senior management forums and governance committees
Lead the compilation and synthesis of complex data and information for risk and control reporting
Coordinate extensively with various internal and external stakeholders to gather and validate relevant information for governance activities
Support the drafting and refinement of executive-ready presentations and reports on risk and control matters, ensuring adherence to internal guidelines and standards
Provide logistical support for governance deck presentations to senior management forums and committees
Assist in documenting discussions, challenging questions, and insightful perspectives on the wealth control landscape
Assist in establishing and maintaining robust documentation and tracking processes for identified risks, control deficiencies, and compliance breaches
Contribute to the coordination and analysis of post-incident reviews, 'Lessons Learned' exercises, post-incident reviews, and post-mortem analyses
Support the monitoring of issues and assist in managing the escalation process, ensuring timely and appropriate communication
Perform in-depth data collection and preliminary analysis to support root cause identification and issue assessment

Fulltime

Analyst - Risk Assessment and Control Design – Governance, Escalation and Reporting

The Analyst will provide essential support to Risk Assessment and Controls Desig...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 8-10 years of experience in regulatory change management, compliance, audit, or other control-related functions in the financial services industry
Excellent written and verbal communication skills
Proven project management and organizational skills
Strong analytical skills with the ability to collect, organize, and interpret data
High level of attention to detail and accuracy
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and preparing presentation decks
Bachelor's/University degree or equivalent experience

Job Responsibility

Provide advanced analytical support in the preparation of materials and presentations for senior management forums and governance committees
Lead the compilation and synthesis of complex data and information for risk and control reporting
Coordinate extensively with various internal and external stakeholders to gather and validate relevant information for governance activities
Support the drafting and refinement of executive-ready presentations and reports on risk and control matters
Provide logistical support for governance deck presentations to senior management forums and committees
Assist in documenting discussions, challenging questions, and insightful perspectives on the wealth control landscape
Assist in establishing and maintaining robust documentation and tracking processes for identified risks, control deficiencies, and compliance breaches
Contribute to the coordination and analysis of post-incident reviews, 'Lessons Learned' exercises, post-incident reviews, and post-mortem analyses
Support the monitoring of issues and assist in managing the escalation process
Perform in-depth data collection and preliminary analysis to support root cause identification and issue assessment

Fulltime

Analyst - Risk Assessment and Control Design – Governance, Escalation and Reporting

The Analyst will provide essential support to Risk Assessment and Controls Desig...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 8-10 years of experience in regulatory change management, compliance, audit, or other control-related functions in the financial services industry
Excellent written and verbal communication skills
Proven project management and organizational skills
Strong analytical skills with the ability to collect, organize, and interpret data
High level of attention to detail and accuracy
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and preparing presentation decks
Education: Bachelor's/University degree or equivalent experience

Job Responsibility

Provide advanced analytical support in the preparation of materials and presentations for senior management forums and governance committees
Lead the compilation and synthesis of complex data and information for risk and control reporting
Coordinate extensively with various internal and external stakeholders to gather and validate relevant information for governance activities
Support the drafting and refinement of executive-ready presentations and reports on risk and control matters
Provide logistical support for governance deck presentations to senior management forums and committees
Assist in documenting discussions, challenging questions, and insightful perspectives on the wealth control landscape
Assist in establishing and maintaining robust documentation and tracking processes for identified risks, control deficiencies, and compliance breaches
Contribute to the coordination and analysis of post-incident reviews, 'Lessons Learned' exercises, post-incident reviews, and post-mortem analyses
Support the monitoring of issues and assist in managing the escalation process
Perform in-depth data collection and preliminary analysis to support root cause identification and issue assessment

Fulltime

Smo Itsm Process Performance & Reporting Lead

The Service Management Office (SMO) ITSM Process Performance & Reporting Lead wi...

Location

United States , Salem

Salary:

91040.00 - 136560.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of six (6) years of experience in ITSM reporting, process performance management, or related reporting ownership
Minimum of six (6) years implementing ITSM KPI frameworks, dashboarding, reporting governance, and data quality controls
Minimum of five (5) years hands-on experience with ITSM and reporting platforms such as ServiceNow, BMC Helix/Remedy, Jira Service Management, Power BI, Tableau, or similar tools
Minimum six (6) years of ITSM process measurement, KPI design, trend analysis, executive reporting, and data governance
Foundational ITIL or relevant service management certification

Job Responsibility

Own the end-to-end ITSM process performance and reporting framework, including design, governance, implementation, and continual improvement
Define and maintain metric standards, KPI frameworks, reporting controls, calculation logic, thresholds, targets, and operating procedures
Establish governance for metric ownership, data definitions, reporting frequency, traceability, auditability, and approval of reporting changes
Define and report on KPIs, CSFs, SLAs, OLAs, compliance indicators, and process health measures
Develop and govern dashboards, scorecards, reporting packs, and executive summaries
Ensure data quality, reporting accuracy, reconciliation, and control effectiveness
Standardize reporting across core ITSM processes such as Incident, Problem, Change, Request, Knowledge, Asset, and Configuration Management
Conduct performance trend analysis, identify gaps and root causes, and support improvement actions
Lead performance review routines and governance forums to assess results and drive accountability
Partner with process owners, service towers, platform teams, risk, audit, and leadership stakeholders

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Senior Incident and Problem Management Leader

The Senior Incident & Problem Management Leader plays a critical role within the...

Location

Egypt , Cairo

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v4 certification required
additional certifications in IT4IT or SIAM are a plus
Proven experience in incident and problem management within a complex, multi-vendor environment
Strong understanding of SIAM principles and experience working in a SIAM ecosystem
Excellent analytical and problem-solving skills, with a keen eye for detail
Strong leadership and communication skills, with the ability to manage multiple stakeholders
Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
In-depth knowledge of ITIL v4 and IT4IT best practices
Strong understanding of incident and problem management processes and techniques

Job Responsibility

Lead the end-to-end Incident Management process across a complex, multi-vendor SIAM ecosystem
Act as senior escalation point for high-impact and business-critical incidents, including escalations from senior management
Own and oversee Major Incident Management, ensuring effective war-room leadership, decision-making, and executive-level communication
Ensure incidents are managed in line with agreed SLAs, OLAs, and XLAs across all platforms and service providers
Drive post-incident reviews for major and recurring incidents, ensuring actionable outcomes and measurable improvements
Lead the Problem Management process end-to-end, ensuring problems are identified, prioritized, analyzed, and permanently resolved
Ensure high-quality Root Cause Analysis (RCA) and follow-through on corrective and preventive actions
Govern the Known Error Database (KEDB) and ensure effective reuse of known errors and workarounds across service teams
Proactively identify systemic issues and recurring failure patterns, translating insights into service improvement initiatives
Ensure process documentation is reviewed and updated at least every 6 months or upon material change

It Governance, Risk And Controls Manager

We are partnered with a leading global beverage solutions provider who are looki...

Location

United States , Tampa

Salary:

130000.00 - 150000.00 USD / Year

Apollo Solutions

Expiration Date

Until further notice

Requirements

5+ years of relevant experience, including IT SOX within a US-listed environment
Strong experience in IT Risk, IT audit, or risk management within a large or global organisation (manufacturing experience is essential)
Deep knowledge of SOX compliance, IT general controls (ITGCs), and control frameworks
Experience with ERP systems, ideally SAP, and understanding of system control environments
Professional certifications such as CPA, CIA, CISA, or CRISC
Strong stakeholder management and communication skills
Analytical mindset with the ability to assess complex risks and controls
Highly organised with strong project and program management capabilities

Job Responsibility

Lead comprehensive IT risk assessments across applications, infrastructure, and data environments
Develop and maintain risk registers, identifying key threats, impacts, and mitigation strategies
Own and enhance SOX compliance processes, including RCM maintenance and control testing
Evaluate application controls, interfaces, data transfers, and report accuracy (IPE validation)
Monitor and manage third-party risk, developing and implementing risk frameworks
Oversee IT disaster recovery planning, testing, and audit readiness
Assess cybersecurity posture and evaluate the impact of incidents on controls and reporting
Ensure compliance with regulatory frameworks such as SOX and NIST
Partner with IT and business stakeholders to remediate risks and strengthen controls
Support internal and external audits and deliver GRC training initiatives

Fulltime

Model Risk and Validation Lead

The Model Risk & Validation Manager will be responsible for the risk measurement...

Location

Ireland , Dublin

Salary:

Not provided

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Lead, Incident Governance and Reporting

Job Description

Job Responsibility

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