Lead HR Product Analyst, HR Systems, Wells Fargo

Wells Fargo

Location:
United States, Minneapolis, MN ▼
Charlotte, NC
Phoenix, AZ

Category:
Human Resources

Contract Type:
Not provided

Salary:

119000.00 - 206000.00 USD / Year

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Job Description:

Wells Fargo is seeking a Lead HR Product Analyst, HR Systems to join our HR Employee/Labor Relations Services Team within Traditional Product Management. This is an exciting opportunity to help lead Wells Fargo’s Human Resources transformation by delivering innovative, integrated HR technology solutions that enhance the employee experience. As a key member of the team, you will ensure alignment with HR Product and Portfolio Management standards and best practices. You will work closely with cross-functional partners across HR, Legal, Technology, and Risk to deliver scalable solutions using ServiceNow.

Job Responsibility:

Lead cross-functional teams to strategize, plan, and execute HR technology initiatives
Drive accountability and efficiency while managing risk exposure across assigned programs
Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
Review strategic approaches and effectiveness of support function and business performance
Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
Influence, guide and lead less experienced Strategy and Execution staff within the group
Facilitate decision-making and support implementation of strategic plans
Collaborate with Business Execution team members and leadership to drive HR transformation
Lead and facilitate end-to-end workflow design sessions for HR Service Delivery processes
Elicit, analyze, and document functional, non-functional, and technical requirements for HRSD modules including: HR Case Management, HR Agent Workspace, Employee Relations, Virtual Agent, Live Chat, Now Assist (Generative AI / Agentic AI features)
Serve as the primary liaison between business stakeholders and technical teams, translating complex HR needs into scalable product solutions

Requirements:

5+ years of experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through work experience, training, military service, or education
Proven expertise in ServiceNow HR Service Delivery, with hands-on experience in modules such as HR Case Management, Employee Relations, Live Chat, and Now Assist
Demonstrated ability to lead cross-functional teams through workflow mapping, requirements gathering, testing, and solution delivery
Strong analytical, communication, and problem-solving skills
Track record of successful HRSD implementations and enhancements
Familiarity with Agile methodologies and product lifecycle management
Strong interpersonal skills and the ability to influence and guide less experienced team members
Experience working in a highly regulated environment
Experience leading and facilitating workshops and discussions to meet client objectives and desired outcomes
Experience driving the requirements process with both technical and business partners
Experience interpreting business and technical needs and translating them into user stories
Experience managing complex technology projects and presenting to multiple levels of management
Ability to operate as part of cross functional work streams to execute projects with quality and on-time
Knowledge of HR business processes
Excellent verbal, written and interpersonal communication skills
Strong organizational, multi-tasking and prioritization skills
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to work in a fast-paced, collaborative environment
Willingness to adapt to changing priorities and business needs

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
August 04, 2025

Expiration:
August 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Lead HR Product Analyst, HR Systems

Wells Fargo

Location:United States, Minneapolis, MN ▼Charlotte, NCPhoenix, AZ

Category:Human Resources

Contract Type:Not provided