Lead Housekeeping Supervisor Job at Pyramid Global Hospitality (Colorado Springs)

Lead Housekeeping Supervisor

Pyramid Global Hospitality

Location:
United States , Colorado Springs

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

21.00 - 22.00 USD / Hour

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Job Description:

The Lead Housekeeping Supervisor is the second-in-charge for the Housekeeping department and helps drive daily execution, quality, and team performance. This role spends a significant portion of each shift in the operation: coordinating room assignments, inspecting guest rooms and public areas, supporting room readiness, and coaching associates in real time. The Lead Supervisor is also a key point of contact with the Front Desk and Maintenance to ensure a smooth guest experience, especially during high-volume days.

Job Responsibility:

Open the Housekeeping operation when scheduled by preparing daily reports, room status updates, boards, and assignments
Coordinate the day’s workflow and distribution of duties to meet service goals and room readiness deadlines
Inspect guest rooms and public areas to ensure brand and property standards are met
Document inspection results and coach associates on the spot with clear, respectful feedback and retraining when needed
Support room turns and problem-solving on the floor, including responding to time-sensitive room needs
Ensure guest requests and service recoveries are handled quickly, professionally, and with care
Communicate room priorities and updates with Front Desk leadership throughout the shift
Serve as the second-in-charge and step in as acting manager when the Housekeeping Manager or Director is off-site
Model a positive, accountable, people-first culture that builds pride in the work and consistency in standards
Train, onboard, and mentor new housekeeping associates and supervisors (as assigned)
Help reinforce performance expectations, attendance standards, and daily productivity goals
Assist with performance check-ins and written documentation, as directed by leadership and HR
Help plan coverage for callouts, spikes in occupancy, and special requests, including coordinating with other departments when needed
Identify and report maintenance needs promptly
follow up to ensure resolution and room readiness
Ensure associates use and handle cleaning chemicals safely and according to SDS and training requirements
Support lost-and-found procedures and proper documentation
Maintain key control practices and support security and safety processes
Assist with linen, amenity, and supply counts
help maintain par levels and support ordering processes
Track and report supply usage concerns, shortages, damage trends, and opportunities to reduce waste
Use computers and department systems daily (email, spreadsheets, housekeeping/room status tools) to communicate, document, and report
Complete shift notes, pass-ons, and communication logs to ensure clean handoffs between shifts
Engage with guests when encountered, confirm needs are met, and resolve concerns with urgency and professionalism
Escalate guest concerns appropriately and partner with leadership to ensure follow-through

Requirements:

2+ years of housekeeping experience in a hotel or similar environment, including room standards and inspections
1+ year of leadership experience (supervisor, lead, or trainer preferred)
Strong computer skills: comfortable with email, basic spreadsheets, and learning property systems quickly
Ability to prioritize, stay calm under pressure, and make good operational decisions in real time
Strong communication skills and the ability to coach and hold standards with respect
Ability to stand and walk for extended periods
Ability to push/pull carts and lift up to 35 lbs (with or without reasonable accommodation)
Ability to bend, reach, climb stairs, and complete inspections throughout the property
Must be able to work a flexible schedule based on business needs
Weekend and holiday availability is required
Must be able to open the department when scheduled, including early start times

Nice to have:

Experience with hotel housekeeping systems (room status/inspection tools) and/or property management systems
Bilingual English/Spanish/French (or other language) a plus

What we offer:

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Pyramid Global Hospitality - All Job Offers

Job Link Share:

Lead Housekeeping Supervisor

Pyramid Global Hospitality

Location:
United States , Colorado Springs

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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Job Description:

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Nice to have:

Additional Information:

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