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Lead Housekeeping Supervisor

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Pyramid Global Hospitality

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Location:
United States , Colorado Springs

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

21.00 - 22.00 USD / Hour
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Job Description:

The Lead Housekeeping Supervisor is the second-in-charge for the Housekeeping department and helps drive daily execution, quality, and team performance. This role spends a significant portion of each shift in the operation: coordinating room assignments, inspecting guest rooms and public areas, supporting room readiness, and coaching associates in real time. The Lead Supervisor is also a key point of contact with the Front Desk and Maintenance to ensure a smooth guest experience, especially during high-volume days.

Job Responsibility:

  • Open the Housekeeping operation when scheduled by preparing daily reports, room status updates, boards, and assignments
  • Coordinate the day’s workflow and distribution of duties to meet service goals and room readiness deadlines
  • Inspect guest rooms and public areas to ensure brand and property standards are met
  • Document inspection results and coach associates on the spot with clear, respectful feedback and retraining when needed
  • Support room turns and problem-solving on the floor, including responding to time-sensitive room needs
  • Ensure guest requests and service recoveries are handled quickly, professionally, and with care
  • Communicate room priorities and updates with Front Desk leadership throughout the shift
  • Serve as the second-in-charge and step in as acting manager when the Housekeeping Manager or Director is off-site
  • Model a positive, accountable, people-first culture that builds pride in the work and consistency in standards
  • Train, onboard, and mentor new housekeeping associates and supervisors (as assigned)
  • Help reinforce performance expectations, attendance standards, and daily productivity goals
  • Assist with performance check-ins and written documentation, as directed by leadership and HR
  • Help plan coverage for callouts, spikes in occupancy, and special requests, including coordinating with other departments when needed
  • Identify and report maintenance needs promptly
  • follow up to ensure resolution and room readiness
  • Ensure associates use and handle cleaning chemicals safely and according to SDS and training requirements
  • Support lost-and-found procedures and proper documentation
  • Maintain key control practices and support security and safety processes
  • Assist with linen, amenity, and supply counts
  • help maintain par levels and support ordering processes
  • Track and report supply usage concerns, shortages, damage trends, and opportunities to reduce waste
  • Use computers and department systems daily (email, spreadsheets, housekeeping/room status tools) to communicate, document, and report
  • Complete shift notes, pass-ons, and communication logs to ensure clean handoffs between shifts
  • Engage with guests when encountered, confirm needs are met, and resolve concerns with urgency and professionalism
  • Escalate guest concerns appropriately and partner with leadership to ensure follow-through

Requirements:

  • 2+ years of housekeeping experience in a hotel or similar environment, including room standards and inspections
  • 1+ year of leadership experience (supervisor, lead, or trainer preferred)
  • Strong computer skills: comfortable with email, basic spreadsheets, and learning property systems quickly
  • Ability to prioritize, stay calm under pressure, and make good operational decisions in real time
  • Strong communication skills and the ability to coach and hold standards with respect
  • Ability to stand and walk for extended periods
  • Ability to push/pull carts and lift up to 35 lbs (with or without reasonable accommodation)
  • Ability to bend, reach, climb stairs, and complete inspections throughout the property
  • Must be able to work a flexible schedule based on business needs
  • Weekend and holiday availability is required
  • Must be able to open the department when scheduled, including early start times

Nice to have:

  • Experience with hotel housekeeping systems (room status/inspection tools) and/or property management systems
  • Bilingual English/Spanish/French (or other language) a plus
What we offer:
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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