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Lead, Hardware Supply Chain

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Shopify

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Location:
Canada

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

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Job Description:

Shopify Retail Hardware powers in-person commerce for millions of merchants — point-of-sale terminals, card readers, receipt printers, barcode scanners, and RFID, and more. Our hardware lineup ships across 18 countries and growing. We're hiring a Lead, Hardware Supply Chain to drive global demand planning, distribution strategy, and logistics operations. As the supply chain leader within our hardware operations team, you'll own this critical function while collaborating across the broader hardware ecosystem. We’re looking for builders who challenge the status quo, who build trust to get shit done, and who can pivot quickly when realities shift.

Job Responsibility:

  • Own end-to-end demand planning for Shopify Hardware across 18 countries, including bundled and unbundled SKUs, first-party and third-party products, and production scheduling for the hardware we manufacture ourselves.
  • Lead distributor relationships across multiple global partners. Negotiate allocations, terms and conditions, forecast commitments, and the penalties / flexibility around them.
  • Move us from transactional to strategic. Build deeper, multi-SKU and multi-market partnerships with our channel partners as the business scales.
  • Keep us in stock. Measure forecast accuracy by category, geography, and channel and use it to improve the plan, then anticipate component lead times, supplier visibility gaps, and surprise out-of-stocks before they reach merchants.
  • Rebalance inventory globally — including the freight, tax, and customs work that comes with moving stock across regions.
  • Manage large external vendor budgets and complex contracts: bills of materials, maintenance agreements, and component sourcing for first-party hardware.
  • Build the system, not just run it. Question the tools and processes the team uses today. Where they don't scale, redesign them.
  • Partner across hardware leadership — R&D, marketing, finance, fulfillment, program management — to size demand for launches and phase-outs and dig into adjacent operations (fulfillment, inventory) when root causes live there.

Requirements:

  • Range of supply chain experience. You've worked across both first-party manufactured goods (BOMs, component sourcing, contract manufacturing) and third-party distributor channels. You understand how the agreements, risks, and levers differ.
  • Financial and data systems fluency. You're comfortable in NetSuite (or an equivalent ERP), can pull your own numbers in BigQuery, Looker, or Sheets, and can spec a data model clearly enough for engineers to build against.
  • Global operator. You've planned and sourced across multiple countries and you understand the freight, tax, and customs implications of moving stock between them.
  • New Product Introduction and Phase-out experience. You've sized demand for product launches and product sunsets, and you know the difference between bolting NPI onto an existing plan vs. planning for it strategically.
  • Strong negotiator. You've held your own with distributors on allocations, T&Cs, and forecast commitments. Bonus if you've moved a distributor relationship from transactional to strategic.
  • Self-directed owner. You're comfortable being the supply chain expert in the room without peers doing the same work alongside you. You bring opinions on how this function should operate and you don't wait to be told.
  • Builder mindset. You don't wait for tools or processes — you build what you need. What matters is the instinct to question whether the current way is the right way.
  • Resourceful and scrappy. You're at home in a fast-changing environment where new markets, new SKUs, and new partnerships keep landing on your plate. You've made NCNR or binding-forecast commitments with manufacturers and lived with the consequences.
  • High ownership. You'll dig into adjacent areas (fulfillment, inventory ops) when root causes live there. You don't bounce work to the next team.

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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