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Lead guest services

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Legends Global

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Location:
United States , Kansas City

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Guest Services Lead oversees the Guest Services Representatives assigned to their area during T-Mobile Center events. The lead will provide staff with directions and information to assist staff in providing a memorable event experience for guests.

Job Responsibility:

  • Assign Guest Service Representative deployments and monitor appropriate rest/meal breaks
  • Actively monitor GSRs' interactions with guests to ensure a high level of guest satisfaction
  • Provide support, guidance and coaching to Guest Services Representatives
  • Effectively communicate escalated employee issues to the Guest Services Management team
  • Effectively assist GSR with escalated guest situations when needed
  • Assist in providing the basics of service tasks such as covering elevator shifts, providing wheelchair escorts, monitoring aisle, taking tickets, directing guests, and tending to all guests’ needs
  • Maintain a positive working relationship with all departments within the building to ensure all needs of T-Mobile Center guests are met
  • Ensure that all equipment is checked out appropriately, properly utilized by staff and checked back in
  • Work with security to ensure that all areas are empty of guests and lost items are recovered at the conclusion of the event
  • Other duties as assigned

Requirements:

  • A minimum education level of a High School Diploma or its equivalent
  • 2+ years of related work experience
  • Ability to adhere to the Guest Services & Security Department policies and procedures
  • Strong interpersonal and communication (written & verbal) skills
  • Must have good judgment and conflict resolution skills and be able to perform duties independently with minimal/moderate supervision
  • Must be able to lead by example and demonstrate outstanding team and leadership skills
  • Demonstrated ability to multitask in a fast-paced environment and perform under pressure
  • Relationship-building skills and the ability to maintain effective professional relationships with staff at all levels and guests
  • Dependable to work events which include evenings, weekends, and holidays throughout the year
  • Ability to communicate effectively in English, detect, observe, and exchange information with guests, staff & management
  • Ability to move about the venue frequently and efficiently for extended periods

Nice to have:

  • Previous work experience in a sports, entertainment, or convention facility environment
  • Experience in venue supervision
  • Bilingual English/Spanish

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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