Lead EyeCare Advisor

• Greets customers without delay when they enter the location
• Promptly answers the telephone in a friendly and courteous manner
• Explains all required paperwork, tests, products and services as well as the appropriate time frame
• Is attentive to details
• reviews prescriptions and/or patient information carefully
• identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary
• Shows patience and courtesy to indecisive or difficult customers and patients
• Performs work accurately and thoroughly despite time pressure and customer volume
• Identifies situations involving unsatisfied customers and acts quickly for resolution
• Strives to achieve 'Exceptional Results' on LensCrafters’ annual CEI/Functional Skills that align with brand priorities
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
• Places contact lens orders, processes shipments and properly submits invoices for payment
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons
• Explains to customers 'One Hour' processing and expected delivery times
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
• Maintains safe working environment for all associates/patients
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials
• Demonstrates good product knowledge
• takes initiative to accurately describe the features and benefits of various lenses and frames
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
• Takes time to help the customers and answer questions giving them a better understanding of available options
• Performs all pre-examination testing with accuracy and attention to detail
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses
• Responsible for the maintenance and disinfection of contact lens inventory
• provides clinical support to the Optometrist as needed

• High School graduate or equivalent
• 1 Year of experience
• Customer service skills (internal and external)
• Knowledge of current fashion trends
• Leadership skills
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization and sales skills
• Strong basic math skills
• Knowledge of office and store merchandise
• Strong interpersonal skills

Previous experience in customer service, retail and/or optical

• health care
• retirement savings
• paid time off/vacation
• employee discounts