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As the Lead Expert of Government Sales Development, you will mine business sales opportunities from 25+ employee prospect lists and marketing leads, establish relationships, and collaborate with our Field Sales teams across multiple verticals, including Public Safety, K-12, and City/Council. As a key contributor to T-Mobile's revenue engine, you will be the first point of contact for all prospects. You will quickly respond to inquiries by email and phone, qualify potential customers, and connect them with T-Mobile for Business Account Executives.
Job Responsibility:
Conduct cold outbound prospecting via phone, email, and social media to generate new business leads
Conduct peer-to-peer call listening sessions, provide feedback and call scoring, assist with training new hires, and cover for the leader when they are away from the office
Provide appointment status and updates to designated GOV field sales teams
Respond in real time to leads from T-Mobile for Business portals and marketing campaigns
Follow the lead management process in Salesforce and the qualification process to qualify leads and prevent fraud
Research leads, follow up with them, and assign them to the appropriate salesperson
Requirements:
High School Diploma/GED
Less than 2 years Call center/sales experience (Preferred)
Excellent communication and interpersonal skills
Strong written and verbal communication abilities
Strong organizational skills and attention to detail
Self-motivated with a results-driven mindset
Ability to work independently and as part of a team
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook