CrawlJobs Logo

Lead Escalation Engineer - NetScaler

cloud.com Logo

Cloud Software Group

Location Icon

Location:
India , Bengaluru

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Lead Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments.

Job Responsibility:

  • Provide technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
  • Support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
  • Assist less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution
  • Use sophisticated technical troubleshooting skills to independently isolate, analyze, and provide resolution to customer issues of high complexity
  • Qualify only the most complex customer issues for assistance from the escalation team or other vendors
  • Works to achieve operational targets with major impact on the departmental results
  • Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
  • May manage large projects or processes that span outside of immediate job area
  • Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
  • Communicates with parties within and outside of own job function
  • Typically has responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.)
  • Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices
  • Typically responsible for providing guidance, coaching and training to other employees within job area
  • Typically responsible for managing major/complex projects at this level, involving delegation of work and review of work products

Requirements:

  • BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics or related technical discipline experience preferred
  • Experience working with multi-tiered application design and development
  • Experience with debugging techniques and tools required, including the ability to analyze and debug dump files, network and stack traces
  • Load Balancers (e.g. Citrix NetScaler, F5 BigIp, Cisco CSS)
  • Web Application Firewalls (e.g. Citrix NetScaler, Imperva, Akamai)
  • SSL VPN solutions (e.g. Citrix NetScaler Gateway, Juniper SA Series, Cisco SSL VPN)
  • Network monitoring and management (e.g. PRTG, Obkio, Auvik, SNMP)
  • Sniffers and Protocol Analyzers (e.g. Wireshark, tcp dump, ethereal)
  • Knowledge of Security technologies (e.g. SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies
  • A solid understanding of WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNSSSL and other related internet protocols
  • A strong working knowledge of secure Web application delivery
  • A strong working knowledge of the TCP/IP protocol stack
  • A strong working knowledge of application layer protocols
  • Knowledge of Layer 4-7 load balancing and SSL acceleration technologies
  • Knowledge of Authentication protocols - SAML, OAuth
  • Engineering university degree combined with at least six years of tech support experience in a large enterprise environment
  • Solid understanding of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP / UDP, HTTP, SSL
  • Comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services, and have proven understanding Windows

Nice to have:

  • Industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi
  • CCNA Certification
  • Virtualization / Cloud working knowledge (AWS / Azure / ESXi)

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Cloud Software Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Lead Escalation Engineer - NetScaler

Lead Escalation Engineer - NetScaler

The Lead Escalation Engineer is responsible for providing technical assistance o...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
cloud.com Logo
Cloud Software Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering university degree
  • At least six years of tech support experience in a large enterprise environment
  • Solid understanding of windows (both client & Server OS) and Linux networking (DNS / DHCP / TCP-IP)
  • Basics networking knowledge, including TCP / UDP, HTTP, SSL
  • Understanding of Authentication protocols like SAML, OAuth
  • Understanding of Load Balancers
  • Comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services
  • Proven understanding Windows
  • Industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi (ideal)
  • BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics or related technical discipline experience preferred
Job Responsibility
Job Responsibility
  • Provide technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
  • Support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
  • Assist less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution
  • Use sophisticated technical troubleshooting skills to independently isolate, analyze, and provide resolution to customer issues of high complexity
  • Qualify only the most complex customer issues for assistance from the escalation team or other vendors
  • Works to achieve operational targets with major impact on the departmental results
  • Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
  • May manage large projects or processes that span outside of immediate job area
  • Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
  • Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem
  • Fulltime
Read More
Arrow Right

Lead Escalation Engineer - NetScaler

Lead Escalation Engineer is responsible for providing technical assistance on Ci...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
cloud.com Logo
Cloud Software Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics or related technical discipline experience preferred
  • Experience working with multi-tiered application design and development
  • Experience with debugging techniques and tools required, including the ability to analyze and debug dump files, network and stack traces
  • Engineering university degree combined with at least six years of tech support experience in a large enterprise environment
  • Solid understanding of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP, UDP, HTTP and SSL
  • Authentication protocols like SAML, OAuth
  • Comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services, and have proven understanding Windows
  • Ideally, acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi
  • Load Balancers (e.g. Citrix NetScaler, F5 BigIp, Cisco CSS)
  • Web Application Firewalls (e.g. Citrix NetScaler, Imperva, Akamai)
Job Responsibility
Job Responsibility
  • Provide technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
  • Support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
  • Assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution
  • Uses sophisticated technical troubleshooting skills to independently isolate, analyze, and provide resolution to customer issues of high complexity
  • Qualifies only the most complex customer issues for assistance from the escalation team or other vendors
  • Works to achieve operational targets with major impact on the departmental results
  • Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
  • May manage large projects or processes that span outside of immediate job area
  • Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
  • Communicates with parties within and outside of own job function
  • Fulltime
Read More
Arrow Right

Professional services delivery Engineer IV

The Professional Services Engineer IV is a senior technical expert responsible f...
Location
Location
India
Salary
Salary:
Not provided
rackspace.com Logo
Rackspace
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience delivering enterprise Citrix XenApp/XenDesktop or VDI-focused projects
  • Expert-level knowledge of Citrix technologies: Virtual Apps & Desktops, Workspace Environment Management (WEM), Director, NetScaler Gateway, PVS/MCS, StoreFront
  • Strong experience with Windows Server, Active Directory/GPO, AVD or other cloud VDI solutions, and supporting infrastructure
  • Advanced troubleshooting skills across Citrix, VDI, networking, storage, and virtualization (VMware Required, OpenStack Desired)
  • Proven experience leading complex enterprise implementations and migrations
  • Strong communication skills, including experience presenting to technical and executive audiences
Job Responsibility
Job Responsibility
  • Lead the design of scalable, secure, and resilient Citrix XenApp, XenDesktop, and VDI architectures
  • Develop high-level and low-level designs, implementation plans, test plans, and migration strategies
  • Execute complex deployments, upgrades, and migrations of Citrix solutions including Delivery Controllers, StoreFront, Workspace app, Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler, and profile management
  • Lead large-scale customer engagements with ownership of project architecture, technical quality, deliverables, and timelines
  • Act as the highest-tier escalation point for Citrix and VDI-related issues
  • Provide expert guidance on best practices, performance optimization, capacity planning, disaster recovery, and operational excellence
  • Partner with customer leadership teams to translate business needs into technical solutions
  • Deliver workshops, design sessions, and knowledge-transfer activities
  • Produce clear documentation, including architecture diagrams, runbooks, operational guides, and executive-level summaries
  • Work closely with project managers, solution architects, product teams, and other engineering towers on integrated solutions
  • Fulltime
Read More
Arrow Right
New

Company Secretarial Administrator

B-hive Property Solutions is part of the Vegner Group of Companies. The Vegner G...
Location
Location
United Kingdom , Croydon
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 14, 2026
Flip Icon
Requirements
Requirements
  • GCSE Grades A to C including Maths and English
  • Ability to work on own initiative
  • Good numerical skills
  • IT literate
  • Quick learner
  • Diplomacy
  • Ability to mutli-task, prioritise workload and work under pressure
  • Ability to take instruction from colleagues and work as a team
Job Responsibility
Job Responsibility
  • To provide administrative support to clients that have appointed Company Secretarial Services Ltd as their Company Secretary
  • Upon instruction from the Property Manager to prepare and issue all AGM notices
  • To scan and save all Company Accounts for managed developments that are received from the Finance Department
  • To keep Inform direct updated with all Director appointments and resignations and amend PMS as required
  • Send out Directors calls to seek appointments for new Directors on instruction from the Property Manager
  • Arrange Company Secretarial Appointments and Resignations on instruction from Business Development and Customer Services
  • File the Annual Confirmation Statement at Companies House
  • Set up of new Management Companies on instruction from Business Development
  • To issue letters and welcome packs to all new leaseholders upon notification of reassignment of a property
  • To deal with returned mail and keeping correspondence details up to date and to manage incoming post
  • Fulltime
!
Read More
Arrow Right
New

Accounting Specialist

We are looking for an Accounting Specialist to join a growing organization in Gr...
Location
Location
United States , Grand Rapids
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience supporting both accounts payable and accounts receivable functions
  • Working knowledge of billing activities, account reconciliation, and general accounting processes
  • Experience using accounting software, including Sage or similar platforms
  • Proficiency in Microsoft Excel for tracking, analyzing, and organizing financial information
  • Strong attention to detail with the ability to manage multiple priorities accurately
  • Effective communication skills and a practical approach to resolving issues
  • Ability to work independently while also collaborating successfully with a broader team
Job Responsibility
Job Responsibility
  • Handle the full accounts payable cycle by reviewing invoices, assigning proper coding, and preparing payments for processing
  • Oversee accounts receivable tasks, including generating customer invoices, posting incoming payments, and following up on outstanding balances
  • Compare and reconcile vendor records and customer account activity to identify and resolve discrepancies
  • Contribute to month-end close by preparing reconciliations and supporting the accuracy of financial data
  • Maintain organized accounting documentation and update records to support reporting and audit readiness
  • Address questions from vendors and customers promptly while providing clear and thorough communication
  • Follow established accounting policies and internal controls to help ensure compliant financial operations
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Sales, Business Admin Apprenticeship

We are seeking a motivated and reliable Apprentice Sales & Administration Assist...
Location
Location
United Kingdom , Leicester
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Genuine interest in sales, administration, and the construction or timber industry
  • Strong communication skills and a customer-focused attitude
  • Willingness to learn and take instruction
  • Good attention to detail and basic numeracy skills
  • Basic IT skills (email, Microsoft Office or similar systems)
  • Reliable, punctual, and professional
  • Ability to work well as part of a team
Job Responsibility
Job Responsibility
  • Assist sales office and internal sales staff with customer enquiries
  • Provide excellent customer service to trade and retail customers (by email & phone)
  • Learn about timber products, sheet materials, and building supplies
  • Assist with preparing quotations and processing sales orders
  • Support follow-up calls and customer account management
  • Accurately process orders, invoices, delivery notes, and credit notes
  • Maintain customer records and update internal systems
  • File paperwork and maintain organised digital and physical records
  • Support stock administration and delivery scheduling
  • Assist with general office duties including emails, data entry, and document preparation
What we offer
What we offer
  • Life assurance cover
  • Access to 24/7 online GP
  • 10% Discount across Harlow Bros. Branches
  • Employee Assistance Programme
  • Extras retail discounts & Byond Card
  • Employee Referral Scheme
  • In House Training and Recognised Qualifications
  • Fulltime
Read More
Arrow Right
New

Handyman/Maintenance

We have an opportunity for a maintenance worker/handyman. On offer is a part tim...
Location
Location
Australia , Gold Coast
Salary
Salary:
31.75 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 20, 2026
Flip Icon
Requirements
Requirements
  • Previous experience working in a similar position, or experience using small hand tools
  • Valid Australian Work Rights
Job Responsibility
Job Responsibility
  • Support onsite maintenance team
  • Replacing hinges
  • Greasing Machinery
  • Repairing, installing, replacing chains
  • General Labourer
What we offer
What we offer
  • From the start of your contract you will be eligible for discounts and offers from Woolworths, JB Hi-Fi, Kmart, Event Cinemas, and more from Randstads incentives program
  • Opportunities for on-going Day shift & Afternoon shifts
  • Permanent opportunities
  • Supportive team environment
  • Parttime
Read More
Arrow Right
New

Housekeeping Attendant (Public Area)

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...
Location
Location
Malaysia , Kuching
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ensuring a safe work place
  • following company policies and procedures
  • maintaining confidentiality
  • upholding quality standards
  • ensuring uniform, personal appearance, and communications are professional
  • ability to stand, sit, or walk for an extended time
  • ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Job Responsibility
Job Responsibility
  • Maintaining the appearance and cleanliness of the whole hotel
  • delivering guest requests
  • stocking carts
  • cleaning rooms and public spaces
  • ensuring a safe work place
  • following company policies and procedures
  • maintaining confidentiality
  • upholding quality standards
  • ensuring uniform, personal appearance, and communications are professional
  • Fulltime
Read More
Arrow Right