Lead Escalation Engineer - NetScaler Job at Cloud Software Group (Bengaluru)

New

Lead Escalation Engineer - NetScaler

The Lead Escalation Engineer is responsible for providing technical assistance o...

Location

India , Bengaluru

Salary:

Not provided

Cloud Software Group

Expiration Date

Until further notice

Requirements

Engineering university degree
At least six years of tech support experience in a large enterprise environment
Solid understanding of windows (both client & Server OS) and Linux networking (DNS / DHCP / TCP-IP)
Basics networking knowledge, including TCP / UDP, HTTP, SSL
Understanding of Authentication protocols like SAML, OAuth
Understanding of Load Balancers
Comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services
Proven understanding Windows
Industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi (ideal)
BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics or related technical discipline experience preferred

Job Responsibility

Provide technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
Support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
Assist less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution
Use sophisticated technical troubleshooting skills to independently isolate, analyze, and provide resolution to customer issues of high complexity
Qualify only the most complex customer issues for assistance from the escalation team or other vendors
Works to achieve operational targets with major impact on the departmental results
Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
May manage large projects or processes that span outside of immediate job area
Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem

Fulltime

New

Lead Escalation Engineer - NetScaler

Lead Escalation Engineer is responsible for providing technical assistance on Ci...

Location

India , Bengaluru

Salary:

Not provided

Cloud Software Group

Expiration Date

Until further notice

Requirements

BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics or related technical discipline experience preferred
Experience working with multi-tiered application design and development
Experience with debugging techniques and tools required, including the ability to analyze and debug dump files, network and stack traces
Engineering university degree combined with at least six years of tech support experience in a large enterprise environment
Solid understanding of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP, UDP, HTTP and SSL
Authentication protocols like SAML, OAuth
Comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services, and have proven understanding Windows
Ideally, acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi
Load Balancers (e.g. Citrix NetScaler, F5 BigIp, Cisco CSS)
Web Application Firewalls (e.g. Citrix NetScaler, Imperva, Akamai)

Job Responsibility

Provide technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
Support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
Assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution
Uses sophisticated technical troubleshooting skills to independently isolate, analyze, and provide resolution to customer issues of high complexity
Qualifies only the most complex customer issues for assistance from the escalation team or other vendors
Works to achieve operational targets with major impact on the departmental results
Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
May manage large projects or processes that span outside of immediate job area
Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
Communicates with parties within and outside of own job function

Fulltime

Operational Lead – D2D Ops

We are looking for an experienced and proactive Operational Lead – Day-to-Day (D...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Engineering, or related field.
8+ years of experience in IT network and security operations, with at least 2–3 years in a leadership role.
Deep understanding of network protocols, routing, switching, VPNs, and security architectures.
Hands-on experience with enterprise firewalls and next-gen security appliances (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).
Experience managing load balancers and ADCs (e.g., F5, Citrix NetScaler, HAProxy, NGINX).
Knowledge of cloud networking constructs and security groups in public clouds (AWS, Azure, GCP).
Experience with IPS/IDS, SIEM tools, vulnerability management, and secure access controls
Proficiency in troubleshooting L2/L3 network issues and packet analysis tools (e.g., Wireshark).
Familiarity with security best practices, hardening standards, and compliance frameworks (e.g., NIST, ISO 27001).
Strong understanding of ITIL-based operational processes and incident/change/problem management.

Job Responsibility

Lead daily operations and incident response across cloud and data center network infrastructure, including firewalls (FW), load balancers (LB), and security tools.
Ensure uptime, performance, and integrity of cloud networking and perimeter security components.
Administer and troubleshoot virtual and physical firewalls, VPNs, routers, switches, and load balancers (e.g., F5, Palo Alto, Fortinet).
Monitor and manage network traffic, routing policies, and segmentation across hybrid environments.
Maintain rule bases, NAT, ACLs, and policies on firewalls and security appliances.
Coordinate with security, cloud, and infrastructure teams to ensure security compliance and risk mitigation.
Drive operational excellence in response handling, root cause analysis (RCA), and long-term remediation.
Collaborate with cloud architects to optimize secure connectivity between on-prem and public cloud.
Develop and maintain operational runbooks, SOPs, network diagrams, and security documentation.
Participate in change management, patching cycles, and infrastructure upgrades with minimal service impact.

Fulltime

Professional services delivery Engineer IV

The Professional Services Engineer IV is a senior technical expert responsible f...

Location

India

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

10+ years of experience delivering enterprise Citrix XenApp/XenDesktop or VDI-focused projects
Expert-level knowledge of Citrix technologies: Virtual Apps & Desktops, Workspace Environment Management (WEM), Director, NetScaler Gateway, PVS/MCS, StoreFront
Strong experience with Windows Server, Active Directory/GPO, AVD or other cloud VDI solutions, and supporting infrastructure
Advanced troubleshooting skills across Citrix, VDI, networking, storage, and virtualization (VMware Required, OpenStack Desired)
Proven experience leading complex enterprise implementations and migrations
Strong communication skills, including experience presenting to technical and executive audiences

Job Responsibility

Lead the design of scalable, secure, and resilient Citrix XenApp, XenDesktop, and VDI architectures
Develop high-level and low-level designs, implementation plans, test plans, and migration strategies
Execute complex deployments, upgrades, and migrations of Citrix solutions including Delivery Controllers, StoreFront, Workspace app, Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler, and profile management
Lead large-scale customer engagements with ownership of project architecture, technical quality, deliverables, and timelines
Act as the highest-tier escalation point for Citrix and VDI-related issues
Provide expert guidance on best practices, performance optimization, capacity planning, disaster recovery, and operational excellence
Partner with customer leadership teams to translate business needs into technical solutions
Deliver workshops, design sessions, and knowledge-transfer activities
Produce clear documentation, including architecture diagrams, runbooks, operational guides, and executive-level summaries
Work closely with project managers, solution architects, product teams, and other engineering towers on integrated solutions

Fulltime

New

Senior Character Technical Artist

The Senior Character Technical Artist is responsible for supporting a content cr...

Location

Canada , Vancouver

Salary:

114400.00 - 203900.00 CAD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Computer Science, Graphic Design, Digital Arts, Technical Art, Game Design, or related field AND 3+ years technical art or industry related design experience OR Bachelor's Degree in Computer Science, Graphic Design, Digital Arts, Technical Art, Game Design, or related field AND 4+ years technical art or industry-related design experience OR equivalent experience
4+ years experience using related software and packages (e.g., Autodesk Maya, MotionBuilder, 3D Studio Max, Adobe Creative Suite, SideFX Houdini, Zbrush, Substance Suite)
Proven experience rigging and building characters on a game production
Shipped a AAA game

Job Responsibility

Design and implement simple, fast, elegant data driven content creation pipelines
Support both art and engineering
Implement/maintain game wide pipelines collaborating with engineering and content teams on implementation
Supports artists by troubleshooting artwork, fixing content issues or providing training and documentation
Optimize content to hit performance targets or memory targets
Create high quality shaders and materials for a wide variety of surface types
Create tools and scripts to assist the artists in their workflow

Fulltime

New

Product Marketing Manager

The Product Marketing Manager at PointClickCare is a primary representative from...

Location

Canada , Mississauga

Salary:

94000.00 - 104000.00 CAD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Bachelor degree
advanced degree in business or marketing or equivalent experience desirable
4-6 years in product marketing experience
Experience with Product Management and/or Product Marketing principles such as Practical Product Management or Pragmatic Marketing
Certification in Pragmatic Marketing or SiriusDecisions Product marketing a plus
Experience with B2B SaaS healthcare technology required
Experience with advanced analytics and/or AI product solutions highly preferred
Experienced in building consensus, collaborating with cross groups to get things done
Polished professional with an enthusiastic attitude who thrives in fast-paced environments, with an ability to adapt to change
AI Fluency and/or use of M365 Copilot

Job Responsibility

Develop product positioning, value propositions and messaging
Lead product introduction/launch planning including development and measurement of KPIs
Collaborate with marketing peers to drive development of a variety of content
Product launch - support the launch of new products and releases
Assist in product naming
Create the competitive comparison guide
Sales enablement - communicate the value proposition to the sales team and develop sales tools
Market intelligence/customer insight – be the expert on our customers
Align closely with members of product management team
Develop and continuously enhance an expertise of PointClickCare’s products and services

What we offer

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Fulltime

New

Clerk-Cashiering

Cashiers are responsible for collecting, balancing and depositing all cash and c...

Location

United States , Philadelphia, PA

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED)
One to three months related experience and/or training, or equivalent combination of education and experience
Ability to use a Ten-key adding machine
Excellent communications skills
Ability to work in a fast paced, high volume area
Must be available to work all shifts between the hours of 7:00am and 3:00am, Monday – Sunday
Ability to read, write, and speak English and/or Spanish
Ability to add, subtracts, multiply and divide
Ability to apply common sense understanding to carry out simple one or two step instructions
Ability to deal with problems involving a few concrete variables in standardized situations

Job Responsibility

Exhibit a positive and professional attitude at all times
Able to perform responsibilities efficiently and effectively
Able to maintain departmental standards
Process cash, checks and/or credit card transactions
Reconcile and balance monetary transactions after each tour
Complete/balance all daily reconciliation logs
Update citizen information to record transactions
Perform research of citizen’s plates/tickets
Forward escalation situations on behalf of citizens to customer care department/client(s)
Schedule hearings for citizens

Fulltime

New

Executive Assistant Board Liaison to CEO

Our client, a national association, is seeking a temporary Executive Assistant B...

Location

United States , Washington

Salary:

40.00 - 45.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

8+ years of senior administrative or operations support experience
A bachelor's degree or equivalent experience is a plus
Manage a high-volume workload while effectively prioritizing and creatively problem-solving
Self-starter able to manage various projects without supervision
Highly proficient in Microsoft Office Suite and Concur with a technological savviness

Job Responsibility

Coordinate calendars, travel, logistics, and daily updates while ensuring accuracy, prioritization, and decision readiness during periods of high demand
Manage financial operations, including expenses, invoices, vendor payments, budget tracking, policy compliance, approvals, and reconciliation
Support executive and leadership forums through preparing and packaging materials, tracking decisions and deliverables, and managing logistics and documentation
Collect, format, proofread, and archive materials to support document preparation and filing
Maintain operational cadence and follow-through by coordinating agendas, communications, action items, and reporting
Complete additional special projects and tasks as required

Fulltime

Lead Escalation Engineer - NetScaler

Cloud Software Group

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Lead Escalation Engineer - NetScaler

Lead Escalation Engineer - NetScaler

Lead Escalation Engineer - NetScaler

Operational Lead – D2D Ops

Professional services delivery Engineer IV

Senior Character Technical Artist

Product Marketing Manager

Clerk-Cashiering

Executive Assistant Board Liaison to CEO

Lead Escalation Engineer - NetScaler

Cloud Software Group

Location:India , Bengaluru

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Lead Escalation Engineer - NetScaler

Lead Escalation Engineer - NetScaler

Lead Escalation Engineer - NetScaler

Operational Lead – D2D Ops

Professional services delivery Engineer IV

Senior Character Technical Artist

Product Marketing Manager

Clerk-Cashiering

Executive Assistant Board Liaison to CEO

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 30, 2026