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Lead Enterprise Information Technology Operations Architect

United States, Seattle Employment contract 172550.00 - 249550.00 USD / Year · Job Posted July 03, 2026
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company's Information Digital Technology and Security (IDT&S) is currently seeking a Lead Enterprise Information Technology Operations Architect to join the Enterprise IT Operations (EITO) Strategy & Integration team in Seattle, WA; Everett, WA; Plano, TX, Berkeley, MO; or North Charleston, SC. This selected candidate will lead the architecture and integration to support critical Enterprise IT Operations, including establishing the EITO Architecture Review Board, driving tool integration across the EITO ecosystem, supporting architecture efforts needed to transition to an integrated IT Service Management and IT Operations Management ecosystem. This candidate will need to be adapt at working with product teams and service consumers to develop an integrated strategy and technical roadmap and then translate that into clear, executive level communications. Characteristics needed to be successful in this role: Strategic thinker with the ability to see and influence the bigger picture, define architecture direction, scope, tradeoffs, and outcomes. Dynamic, innovative, creative, curious, resilient, with the ability to lead through ambiguity to deliver positive impactful business results. Excellent communicator who can engage across all levels of leadership; able to translate technical information into clear executive communications. Able to lead and influence others outside of the organization.

Job Responsibility

  • Designing the EITO architecture necessary to facilitate enterprise IT critical operations
  • Stand up and lead the EITO Architecture Review Board
  • Lead IT Service Management and IT Operations Management technology tool integration across the EITO ecosystem to ensure
  • Lead architecture efforts needed to transition to a single unified Service Now instance
  • Drive AI solutions across our technology and tools
  • Spearhead Digital Product Release across IT Service Management
  • Drive strategic architecture to enable enterprise Artificial Intelligence Operations (AIOps)

Requirements

  • 10+ years of experience in at least one ServiceNow implementation program supporting Information Technology Service Manager & Information Technology Operations Management (ITSM & ITOM)
  • 10+ years of experience with Information Technology architecture including IT Operations Management, IT Service Management, AIOps, Automation solutions
  • 10+ years of experience with the ServiceNow platform
  • 10+ years of experience working across organizations and interfacing with key stakeholders, including senior leaders
  • 10+ years of experience communicating with technical experts and explaining difficult technical concepts to non-technical business users
  • 1+ years of experience in designing, developing & optimizing AI/ML solutions, data science workflows, and analytics methodologies
  • Willing to travel up to 10%

Nice to have

  • Bachelor’s degree or higher in computer science, engineering, information systems, data science, or related field
  • Experience architecting AI solutions - can identify practical AI use cases, evaluate fit-for-purpose solutions, and govern responsible adoption across tools and processes
  • Excellent communication skills and experience communicating with senior executive leadership

What we offer

  • Generous company match to your 401(k)
  • Industry-leading tuition assistance program pays your institution directly
  • Fertility, adoption, and surrogacy benefits
  • Up to $10,000 gift match when you support your favorite nonprofit organizations

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