CrawlJobs Logo

Lead Engineer - Professional Services and Managed Services

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

Location Icon

Location:

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Customer Solution Centers are made up of teams that provide remote (off-site) service. Technical teams' focus is to solve various WLAN, LAN/DC Switching, Routing, Security, NAC, SD-WAN, and other networking solutions that achieve our customers’ desired business outcomes. HPE Networking is at the forefront of Network as a Service and next-generation Professional Services. We are building Networks for AI and AI for Networking. In this role, you will extend HPE's lead in this fast-growing, large market. You set the industry benchmark for achieving Business and IT Outcomes through outstanding customer relationships, impeccable technical delivery, and industry-leading service value realization. The key purpose of this role is to be a technical leader and subject matter expert (SME), performing network design, leading implementations, and resolving technical escalations for major/complex incidents. In addition to performing Professional Services and Managed Services tasks, you will coach other engineers. You will help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States.

Job Responsibility:

  • Perform network design, lead implementations, and resolve technical escalations for major/complex incidents
  • Perform Professional Services and Managed Services tasks
  • Coach other engineers
  • Help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States
  • Contribute to the development of innovative principles and ideas
  • Provide highly innovative solutions
  • Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
  • Participate in cross-division, multi-function teams
  • Provide mentoring and guidance to lower level employees
  • Develop strategy and sets functional policy and direction
  • Lead large, cross-divisional teams or projects
  • Act as a mentor, guide, and leader to other employees
  • Recommend, develop, and participate in developing strategy
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems
  • Proactively assist global peers to avoid or reduce problem occurrence
  • Act independently, as part of a team, or as a team leader and exercise independent judgment
  • Articulate clearly, recommend, and explain resolutions to external customers/clients
  • Understand, utilize, and share knowledge of ITIL
  • Manage schedule to deliver multiple projects concurrently when needed
  • Understand that delivery involves maintenance windows for production environments and requires the schedule flexibility to sometimes work nights, weekends, or holidays
  • Travel occasionally (up to 50%) to perform requirements gatherings, workshops, knowledge transfer sessions, and on-site implementation work when needed
  • Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirements:

  • Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
  • 7+ years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired
  • Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
  • Prior experience deploying Agentic AI preferred
  • Advanced troubleshooting skills in a technical environment
  • Excellent analytical and problem-solving skills
  • Advanced networking troubleshooting skills
  • Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired
  • Superior customer service skills
  • Phone and remote support experience. E-support experience, knowledge and resolution ability
  • Ability to solve and document solutions for usage by other technicians and customers
  • Ability to train peers and new agents on job-related material
  • Ability to take full ownership for resolution with escalated customers
  • Ability to initiate and lead technical action plans
  • Lead or provide expertise to cross-functional teams or projects
  • Exceptional depth of knowledge on one or more highly complex solutions
  • Reasonable expertise on many of the following will be prerequisites for success: Wireless LAN, Data Center Switching, Campus and Branch Switching and Routing, SD-WAN, VLAN, MPLS, TCP-IP, IPv4, IPv6, OSPF, BGP, VPN, EVPN, IP Fabrics, Multicast, NAT, CG-NAT, IPSEC, SSL, MAC-Sec, UTM, IDP, encryption technologies, traffic engineering, QoS, and VxLAN

Nice to have:

  • Additional technical communication skills in Portuguese are highly desired
  • Knowledge of Cisco Systems or other similar vendor products desired
What we offer:
  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Personal & Professional Development: specific programs catered to helping you reach any career goals
  • Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness
  • Flexibility to manage our work and personal needs

Additional Information:

Job Posted:
March 04, 2026

Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Lead Engineer - Professional Services and Managed Services

Professional Services Manager

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. ...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
  • Direct experience deploying hardware/software solutions in complex operational environments
  • Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
  • Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
  • Confident training presence
  • able to present technical workflows clearly to executives, end users, and technical teams alike
  • Experience working with public safety agencies, particularly law enforcement or security operations
  • Project and stakeholder management skills
  • ability to own a deployment from kickoff to success
  • A passion for emerging technology, safety, and customer success
Job Responsibility
Job Responsibility
  • Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
  • Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences
  • Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems
  • Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
  • Conduct site assessments to inform hardware placement and operational design
  • Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
  • Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
  • Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams
  • Attend strategic customer meetings with Sales to provide technical validation and deployment context
  • Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
Read More
Arrow Right

Professional Services Manager, Dedrone

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. ...
Location
Location
United States , Scottsdale, Arizona
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
  • Direct experience deploying hardware/software solutions in complex operational environments
  • Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
  • Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
  • Confident training presence
  • able to present technical workflows clearly to executives, end users, and technical teams alike
  • Experience working with public safety agencies, particularly law enforcement or security operations
  • Project and stakeholder management skills
  • ability to own a deployment from kickoff to success
  • A passion for emerging technology, safety, and customer success
Job Responsibility
Job Responsibility
  • Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
  • Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences
  • Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems
  • Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
  • Conduct site assessments to inform hardware placement and operational design
  • Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
  • Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
  • Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams
  • Attend strategic customer meetings with Sales to provide technical validation and deployment context
  • Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • snacks in our offices
  • Fulltime
Read More
Arrow Right

Project Manager, Google Cloud Professional Services

As a Project Manager at Premier Cloud, you will lead the successful delivery of ...
Location
Location
United States; Canada
Salary
Salary:
Not provided
premiercloud.com Logo
Premier Cloud
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of project management experience with at least 2 years focused on cloud technology projects
  • Demonstrated success managing complex projects on-time and on budget with teams of 5–10+ members
  • Proven ability to manage multiple concurrent projects with varying complexity and stakeholder needs
  • Experience with Agile/Scrum methodologies and iterative delivery approaches
  • Strong track record of building client relationships and achieving 85%+ satisfaction scores
  • Google Cloud Associate Cloud Engineer certification is preferred (or Professional Cloud Architect/Developer/DevOps Engineer)
  • If not currently certified: commitment to achieve Associate Cloud Engineer within 3 months and Professional Cloud Architect within 12 months of hire
  • Hands-on familiarity with core GCP services: Compute Engine, GKE, Cloud Run, BigQuery, Cloud Storage, Cloud SQL, Pub/Sub, and Cloud Functions
  • Understanding of cloud migration methodologies (lift-and-shift, re-platform, re-architect) and infrastructure modernization patterns
  • Solid understanding of cloud architecture concepts including networking, security, identity management, and infrastructure-as-code
Job Responsibility
Job Responsibility
  • Lead End-to-End Google Cloud Implementations
  • Manage 3–6+ concurrent Google Cloud projects at different stages spanning migrations, infrastructure modernization, data analytics platforms, and AI/ML implementations
  • Own project planning, scope management, resource allocation, budget tracking, and timeline execution
  • Coordinate cross-functional teams including cloud architects, DevOps engineers, data engineers, security specialists, and client stakeholders
  • Drive projects using Agile methodologies with 2-week sprints, daily standups, and iterative delivery milestones
  • Serve as Trusted Client Advisor
  • Act as primary point of contact for client executives, IT leadership, and project stakeholders
  • Guide clients through complex cloud transformation decisions, balancing technical possibilities with business constraints
  • Provide weekly status updates, executive summaries, and transparent risk/mitigation reporting
  • Build relationships that extend beyond project completion, achieving 75%+ reference willingness and identifying expansion opportunities
What we offer
What we offer
  • Competitive Compensation: A package that reflects your experience and impact
  • Growth & Development: Continuous training, certifications, and opportunities to work on cutting-edge Google Cloud projects
  • Collaboration with Google: Work directly with Google teams on transformative client initiatives
  • Comprehensive Benefits: Including health coverage, paid time off, and relocation assistance (if applicable)
  • Fulltime
Read More
Arrow Right

Senior Manager, Software Engineering (Orchestration Services)

The Data and Storage Services team is responsible for handling all of Affirm’s D...
Location
Location
United States
Salary
Salary:
232000.00 - 310000.00 USD / Year
affirm.com Logo
Affirm
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid leadership and interpersonal skills
  • 10+ years of experience in managing multiple diverse and inclusive teams and delivering large cross-functional technical programs
  • Proven track record in stakeholder management, ownership, and successful delivery
  • Expertise in managing large-scale, geographically distributed compute and data processing systems, including data lake solutions and Workflow Orchestration frameworks
  • Expertise in scaling frameworks like Spark, Flink and, Kafka on Kubernetes and cloud providers like AWS, leveraging storage systems such as AWS S3 and Apache Iceberg
  • Capable of mentorship, cross-functional project execution, and individual contribution
  • Strong interpersonal, written, and verbal communication skills with a growth mindset
  • Experience in the data infrastructure domain and a passion for leading technical teams and contributing to Open Source solutions
  • Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience
Job Responsibility
Job Responsibility
  • Lead a team of engineers and managers with empathy while fostering a high-performance, ownership-driven & inclusive culture to develop frameworks, systems, and tools for new Affirm products
  • Oversee teams managing storage services including relational, key-value, and analytics storage infrastructure and tools at scale
  • Understand and drive business and engineering metrics, promoting a culture of reliability, security, and productivity
  • Collaborate with tech leads, program managers, and other engineering managers on security, tools, architecture, planning, and delivery of multiple concurrent projects
  • Work across the engineering organization and with internal and external partners
  • Provide leadership and growth opportunities to team members, mentor engineers, recruit, and represent Affirm hiring brands
  • Lead technical decisions, projects, and roadmaps within the Batch and Streaming teams, shaping Affirm’s strategy for managing and serving orchestration workloads
  • Collaborate with peers, leadership, and stakeholders across platform engineering and product engineering organizations
  • In collaboration with tech leads, develop a multi year roadmap to design and implement frameworks, services, and tools for new Affirm products and business needs
  • Guide, tutor, and aid in the professional growth of junior and senior engineers within the team
What we offer
What we offer
  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
  • Fulltime
Read More
Arrow Right

Senior Manager, Software Engineering (Orchestration Services)

The Data and Storage Services team is responsible for handling all of Affirm’s D...
Location
Location
Canada
Salary
Salary:
206000.00 - 256000.00 CAD / Year
affirm.com Logo
Affirm
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid leadership and interpersonal skills
  • 10+ years of experience in managing multiple diverse and inclusive teams and delivering large cross-functional technical programs
  • Proven track record in stakeholder management, ownership, and successful delivery
  • Expertise in managing large-scale, geographically distributed compute and data processing systems, including data lake solutions and Workflow Orchestration frameworks
  • Expertise in scaling frameworks like Spark, Flink and, Kafka on Kubernetes and cloud providers like AWS, leveraging storage systems such as AWS S3 and Apache Iceberg
  • Capable of mentorship, cross-functional project execution, and individual contribution
  • Strong interpersonal, written, and verbal communication skills with a growth mindset
  • Experience in the data infrastructure domain and a passion for leading technical teams and contributing to Open Source solutions
  • Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience
Job Responsibility
Job Responsibility
  • Lead a team of engineers and managers with empathy while fostering a high-performance, ownership-driven & inclusive culture to develop frameworks, systems, and tools for new Affirm products
  • Oversee teams managing storage services including relational, key-value, and analytics storage infrastructure and tools at scale
  • Understand and drive business and engineering metrics, promoting a culture of reliability, security, and productivity
  • Collaborate with tech leads, program managers, and other engineering managers on security, tools, architecture, planning, and delivery of multiple concurrent projects
  • Work across the engineering organization and with internal and external partners
  • Provide leadership and growth opportunities to team members, mentor engineers, recruit, and represent Affirm hiring brands
  • Lead technical decisions, projects, and roadmaps within the Batch and Streaming teams, shaping Affirm’s strategy for managing and serving orchestration workloads
  • Collaborate with peers, leadership, and stakeholders across platform engineering and product engineering organizations
  • In collaboration with tech leads, develop a multi year roadmap to design and implement frameworks, services, and tools for new Affirm products and business needs
  • Guide, tutor, and aid in the professional growth of junior and senior engineers within the team
What we offer
What we offer
  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
  • Fulltime
Read More
Arrow Right

Professional services delivery Engineer IV

The Professional Services Engineer IV is a senior technical expert responsible f...
Location
Location
India
Salary
Salary:
Not provided
rackspace.com Logo
Rackspace
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience delivering enterprise Citrix XenApp/XenDesktop or VDI-focused projects
  • Expert-level knowledge of Citrix technologies: Virtual Apps & Desktops, Workspace Environment Management (WEM), Director, NetScaler Gateway, PVS/MCS, StoreFront
  • Strong experience with Windows Server, Active Directory/GPO, AVD or other cloud VDI solutions, and supporting infrastructure
  • Advanced troubleshooting skills across Citrix, VDI, networking, storage, and virtualization (VMware Required, OpenStack Desired)
  • Proven experience leading complex enterprise implementations and migrations
  • Strong communication skills, including experience presenting to technical and executive audiences
Job Responsibility
Job Responsibility
  • Lead the design of scalable, secure, and resilient Citrix XenApp, XenDesktop, and VDI architectures
  • Develop high-level and low-level designs, implementation plans, test plans, and migration strategies
  • Execute complex deployments, upgrades, and migrations of Citrix solutions including Delivery Controllers, StoreFront, Workspace app, Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler, and profile management
  • Lead large-scale customer engagements with ownership of project architecture, technical quality, deliverables, and timelines
  • Act as the highest-tier escalation point for Citrix and VDI-related issues
  • Provide expert guidance on best practices, performance optimization, capacity planning, disaster recovery, and operational excellence
  • Partner with customer leadership teams to translate business needs into technical solutions
  • Deliver workshops, design sessions, and knowledge-transfer activities
  • Produce clear documentation, including architecture diagrams, runbooks, operational guides, and executive-level summaries
  • Work closely with project managers, solution architects, product teams, and other engineering towers on integrated solutions
  • Fulltime
Read More
Arrow Right

Senior Electrical Engineer Manager

Bath Group, LLC is seeking an Electrical Engineer to lead project teams in the d...
Location
Location
United States , El Paso
Salary
Salary:
Not provided
bathgroup.com Logo
Bath Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in electrical engineering from an accredited university
  • Registered as a Professional Engineer in at least one state
  • Prefer candidate who has a NCEES record because that speeds comity or reciprocity in other states
  • At least 10 years’ engineering experience (preferably working for consulting engineering firm)
  • At least 5 years’ experience managing engineering teams and/or departments
  • Knowledge of engineering standards (NEC, NESC, NEMA, IEEE and ANSI)
  • Computer literate (preferably comfortable using engineering software such as SKM or ETAP)
  • Prefer experience in substation design and coordination
  • high voltage
  • protective relay application
Job Responsibility
Job Responsibility
  • Design Electrical systems for large municipal buildings, water and wastewater facilities, petroleum refineries, and manufacturing plants
  • Perform electrical load calculations using load calculation software (Excel, SKM, ETAP, Easy Power)
  • Perform system modeling and calculation
  • Modify and/or design sequences of operations for relaying, PLC Controls, building automation
  • Understand major electrical components and their operations (motors, transformers, switchgear, VFDs)
  • Meet with vendors to determine specification requirements for projects
  • Perform field verification and take-offs of existing systems for renovation projects
  • Understand the design sequence (SD, DD, and CD)
  • Develop technical specifications
  • Coordinate with Bath’s mechanical engineers internally and communicate well with outside architects, engineers and contractors
What we offer
What we offer
  • Relocation package may be available to cover moving expenses, temporary housing, and assistance with house hunting
Read More
Arrow Right

Director of Professional Services

Lead all aspects of delivery excellence across the region, from client implement...
Location
Location
United States , Boston
Salary
Salary:
Not provided
aptitudesoftware.com Logo
Aptitude Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations
  • 5+ years of people leadership experience, managing regional or cross-functional delivery teams
  • Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS
  • Proven success working with or building partner delivery ecosystems to scale Professional Services reach and capacity
  • Deep understanding of customer lifecycle management in a SaaS or subscription-based business model
  • Proven success managing P&L, service operations, and client delivery at scale
  • Strong background in enterprise software implementation, ideally in financial services, or ERP
  • Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes
  • Commercial acumen with experience in pricing, forecasting, and contract negotiation
  • Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery
Job Responsibility
Job Responsibility
  • Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America
  • Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth
  • Hire, mentor, and develop high-performing talent
  • Provide clear career paths and support individual development plans
  • Champion diversity and inclusion
  • Be a visible advocate for Professional Services
  • Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization
  • Oversee all aspects of client and partner delivery
  • Implementation, advisory, and managed services, ensuring consistency, quality, and scalability
  • Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
What we offer
What we offer
  • 401(k) retirement plan with matching
  • Competitive vacation and paid time off
  • Healthcare benefits – medical insurance, dental insurance and vision plans
  • Pre-tax saving accounts
  • Life and Disability Insurance
  • ShareSave scheme (ability to purchase company shares on preferential terms)
  • Flexible working conditions and hybrid work model
  • Fulltime
Read More
Arrow Right