This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Customer Solution Centers are made up of teams that provide remote (off-site) service. Technical teams' focus is to solve various WLAN, LAN/DC Switching, Routing, Security, NAC, SD-WAN, and other networking solutions that achieve our customers’ desired business outcomes. HPE Networking is at the forefront of Network as a Service and next-generation Professional Services. We are building Networks for AI and AI for Networking. In this role, you will extend HPE's lead in this fast-growing, large market. You set the industry benchmark for achieving Business and IT Outcomes through outstanding customer relationships, impeccable technical delivery, and industry-leading service value realization. The key purpose of this role is to be a technical leader and subject matter expert (SME), performing network design, leading implementations, and resolving technical escalations for major/complex incidents. In addition to performing Professional Services and Managed Services tasks, you will coach other engineers. You will help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States.
Job Responsibility:
Perform network design, lead implementations, and resolve technical escalations for major/complex incidents
Perform Professional Services and Managed Services tasks
Coach other engineers
Help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States
Contribute to the development of innovative principles and ideas
Provide highly innovative solutions
Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
Participate in cross-division, multi-function teams
Provide mentoring and guidance to lower level employees
Develop strategy and sets functional policy and direction
Lead large, cross-divisional teams or projects
Act as a mentor, guide, and leader to other employees
Recommend, develop, and participate in developing strategy
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems
Proactively assist global peers to avoid or reduce problem occurrence
Act independently, as part of a team, or as a team leader and exercise independent judgment
Articulate clearly, recommend, and explain resolutions to external customers/clients
Understand, utilize, and share knowledge of ITIL
Manage schedule to deliver multiple projects concurrently when needed
Understand that delivery involves maintenance windows for production environments and requires the schedule flexibility to sometimes work nights, weekends, or holidays
Travel occasionally (up to 50%) to perform requirements gatherings, workshops, knowledge transfer sessions, and on-site implementation work when needed
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Requirements:
Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
7+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired
Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
Prior experience deploying Agentic AI preferred
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem-solving skills
Advanced networking troubleshooting skills
Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired
Superior customer service skills
Phone and remote support experience. E-support experience, knowledge and resolution ability
Ability to solve and document solutions for usage by other technicians and customers
Ability to train peers and new agents on job-related material
Ability to take full ownership for resolution with escalated customers
Ability to initiate and lead technical action plans
Lead or provide expertise to cross-functional teams or projects
Exceptional depth of knowledge on one or more highly complex solutions
Reasonable expertise on many of the following will be prerequisites for success: Wireless LAN, Data Center Switching, Campus and Branch Switching and Routing, SD-WAN, VLAN, MPLS, TCP-IP, IPv4, IPv6, OSPF, BGP, VPN, EVPN, IP Fabrics, Multicast, NAT, CG-NAT, IPSEC, SSL, MAC-Sec, UTM, IDP, encryption technologies, traffic engineering, QoS, and VxLAN
Nice to have:
Additional technical communication skills in Portuguese are highly desired
Knowledge of Cisco Systems or other similar vendor products desired
What we offer:
Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to helping you reach any career goals
Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness