CrawlJobs Logo
Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Software Development

Lead Engineer - Professional Services and Managed Services

· Job Posted March 04, 2026
Apply Position
Job Link Share

Job Description

Customer Solution Centers are made up of teams that provide remote (off-site) service. Technical teams' focus is to solve various WLAN, LAN/DC Switching, Routing, Security, NAC, SD-WAN, and other networking solutions that achieve our customers’ desired business outcomes. HPE Networking is at the forefront of Network as a Service and next-generation Professional Services. We are building Networks for AI and AI for Networking. In this role, you will extend HPE's lead in this fast-growing, large market. You set the industry benchmark for achieving Business and IT Outcomes through outstanding customer relationships, impeccable technical delivery, and industry-leading service value realization. The key purpose of this role is to be a technical leader and subject matter expert (SME), performing network design, leading implementations, and resolving technical escalations for major/complex incidents. In addition to performing Professional Services and Managed Services tasks, you will coach other engineers. You will help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States.

Job Responsibility

  • Perform network design, lead implementations, and resolve technical escalations for major/complex incidents
  • Perform Professional Services and Managed Services tasks
  • Coach other engineers
  • Help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States
  • Contribute to the development of innovative principles and ideas
  • Provide highly innovative solutions
  • Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
  • Participate in cross-division, multi-function teams
  • Provide mentoring and guidance to lower level employees
  • Develop strategy and sets functional policy and direction
  • Lead large, cross-divisional teams or projects
  • Act as a mentor, guide, and leader to other employees
  • Recommend, develop, and participate in developing strategy
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems
  • Proactively assist global peers to avoid or reduce problem occurrence
  • Act independently, as part of a team, or as a team leader and exercise independent judgment
  • Articulate clearly, recommend, and explain resolutions to external customers/clients
  • Understand, utilize, and share knowledge of ITIL
  • Manage schedule to deliver multiple projects concurrently when needed
  • Understand that delivery involves maintenance windows for production environments and requires the schedule flexibility to sometimes work nights, weekends, or holidays
  • Travel occasionally (up to 50%) to perform requirements gatherings, workshops, knowledge transfer sessions, and on-site implementation work when needed
  • Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirements

  • Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
  • 7+ years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired
  • Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
  • Prior experience deploying Agentic AI preferred
  • Advanced troubleshooting skills in a technical environment
  • Excellent analytical and problem-solving skills
  • Advanced networking troubleshooting skills
  • Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired
  • Superior customer service skills
  • Phone and remote support experience. E-support experience, knowledge and resolution ability
  • Ability to solve and document solutions for usage by other technicians and customers
  • Ability to train peers and new agents on job-related material
  • Ability to take full ownership for resolution with escalated customers
  • Ability to initiate and lead technical action plans
  • Lead or provide expertise to cross-functional teams or projects
  • Exceptional depth of knowledge on one or more highly complex solutions
  • Reasonable expertise on many of the following will be prerequisites for success: Wireless LAN, Data Center Switching, Campus and Branch Switching and Routing, SD-WAN, VLAN, MPLS, TCP-IP, IPv4, IPv6, OSPF, BGP, VPN, EVPN, IP Fabrics, Multicast, NAT, CG-NAT, IPSEC, SSL, MAC-Sec, UTM, IDP, encryption technologies, traffic engineering, QoS, and VxLAN

Nice to have

  • Additional technical communication skills in Portuguese are highly desired
  • Knowledge of Cisco Systems or other similar vendor products desired

What we offer

  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Personal & Professional Development: specific programs catered to helping you reach any career goals
  • Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness
  • Flexibility to manage our work and personal needs
Hewlett Packard Enterprise - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Lead Engineer - Professional Services and Managed Services

8 matching positions

New

Cross Technology Managed Services Engineer (L3)

The Managed Services Cross Technology Engineer (L3/4) –Automation is an advanced...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
  • Relevant certifications include (but not limited to) - VMware certified Professional: DATA Centre Virtualization
  • VMware Certified Specialist – Cloud Provider
  • VMware Site recovery Manager: Install, Configure, Manage
  • Microsoft Certified: Azure Architect Expert
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer (VMCE)
  • Rubrik Certified Systems Administrator
  • Storage HDS
Job Responsibility
Job Responsibility
  • Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
  • Timely and consistent updates of tickets with resolution tasks performed
  • Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem
  • Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
  • Communicates with other teams and clients for extending support
  • Acts as emergency support contact as needed, for critical client and business-impacting issues
  • Supports, tracks, and documents change implementation
  • Provides timely escalation of all tickets to management with ensuing updates, where applicable
  • Fulltime
Read More
Arrow Right

Advisory and Professional Services Sovereign AI Enterprise Architect

USA Advisory and Professional Services Sovereign AI Enterprise Architect (US). T...
Location
Location
United States , Spring
Salary
Salary:
161000.00 - 378000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong demonstrated background deploying and configuring enterprise Kubernetes (Rancher RKE2, Red Hat OpenShift, CNCF Kubernetes)
  • 5+ years hands-on Linux experience
  • Familiarity with SLURM on Kubernetes frameworks (Slinky, SUNK, etc.)
  • Strong demonstrated background working with Ansible automation frameworks
  • Familiarity with leveraging REST APIs for product integrations
  • Familiarity with HPC architectures, network topologies, and high performance storage platforms
  • Knowledge of NVIDIA's AI Enterprise tools, specifically BCM and DCGM for deploying and managing
  • Experience with Sovereign Cloud, MLOps, or compliance-led AI deployments
  • Familiarity with EU AI Act, GDPR, HIPAA, FedRAMP, CJIS, or related frameworks
  • Background in professional services, consulting, or large-scale transformation programs
Job Responsibility
Job Responsibility
  • Lead end-to-end architecture design for sovereign AI deployments, ensuring compliance with data residency, privacy, and regulatory requirements
  • Develop scalable, secure, and robust AI/ML reference architectures, including model lifecycle management, data pipelines, inference infrastructure, and governance frameworks
  • Evaluate and select technologies, cloud/on-prem infrastructure, and tooling aligned to sovereign and risk-management constraints
  • Provide architectural oversight across implementation teams, ensuring alignment with enterprise standards and risk mitigation strategies
  • Identify, assess, and manage risks across the AI solution lifecycle
  • Develop and implement governance frameworks that embed responsible AI principles, auditability, and continuous risk monitoring
  • Partner with security, compliance, and legal teams to ensure adherence to sovereignty mandates and enterprise risk frameworks
  • Embed security-by-design and risk-by-design in architecture, deployment, and operations
  • Create architectural documentation, diagrams, and governance frameworks for AI model development, deployment, and monitoring
  • Drive security-by-design principles into all AI components, including encryption, access control, auditing, and safe model operation
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Apj Advisory and Professional Services Sovereign Ai Enterprise Architect

APJ Advisory and Professional Services Sovereign AI Enterprise Architect. This r...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong demonstrated background deploying and configuring enterprise Kubernetes (Rancher RKE2, Red Hat OpenShift, CNCF Kubernetes) - microk8s and kubespray should not be considered demonstrated background
  • Familiarity with SLURM on Kubernetes frameworks (Slinky, SUNK, etc.)
  • Strong demonstrated background working with Ansible automation frameworks
  • Familiarity with leveraging REST APIs for product integrations
  • Familiarity with HPC architectures, network topologies, and high performance storage platforms
  • Knowledge of NVIDIA's AI Enterprise tools, specifically BCM and DCGM for deploying and managing
  • 10+ years’ experience in enterprise sales or sales leadership within IT services, cloud, AI/ML, or data/analytics domains
  • 5+ years hands-on Linux experience
  • Strong grounding in data architecture, ML lifecycle, cloud platforms (AWS/Azure/GCP/Greenlake), MLOps tooling, security/privacy frameworks, APIs/integration patterns, with the ability to translate technical concepts into business value
  • Proven experience selling complex technology solutions to enterprise and/or public sector organizations
Job Responsibility
Job Responsibility
  • Lead end-to-end architecture design for sovereign AI deployments, ensuring compliance with data residency, privacy, and regulatory requirements
  • Develop scalable, secure, and robust AI/ML reference architectures, including model lifecycle management, data pipelines, inference infrastructure, and governance frameworks
  • Evaluate and select technologies, cloud/on-prem infrastructure, and tooling aligned to sovereign and risk-management constraints
  • Provide architectural oversight across implementation teams, ensuring alignment with enterprise standards and risk mitigation strategies
  • Identify, assess, and manage risks across the AI solution lifecycle
  • Develop and implement governance frameworks that embed responsible AI principles, auditability, and continuous risk monitoring
  • Partner with security, compliance, and legal teams to ensure adherence to sovereignty mandates and enterprise risk frameworks
  • Embed security-by-design and risk-by-design in architecture, deployment, and operations
  • Create architectural documentation, diagrams, and governance frameworks for AI model development, deployment, and monitoring
  • Drive security-by-design principles into all AI components, including encryption, access control, auditing, and safe model operation
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Read More
Arrow Right

Networking Managed Services Engineer (L2)

Join NTT DATA as a Networking Managed Services Engineer (L2) and play a crucial ...
Location
Location
South Africa , Cape Town
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Assist in the implementation of IT security measures
  • Basic knowledge of Ansible and Python
  • Understand firewalls and other network tools
  • Provide system documentation and diagrams
  • Implement change management procedures for system architecture changes
  • Document network areas to develop network diagrams
  • Evaluate current IT resources and assist in developing security policies
  • Ensure systems and networks are secure and operational
  • Basic understanding of SD-WAN technologies, Fortinet, Palo Alto, Cisco, Meraki
  • Identify and investigate risk and vulnerability issues
Job Responsibility
Job Responsibility
  • Proactively monitors the work the ticketing queues
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
  • Updates tickets with resolution tasks performed
  • Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
  • Communicates with other teams and clients for extending support
  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record
  • Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift
  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
  • Fulltime
Read More
Arrow Right

Team Lead - Managed Services Operations

Design, build & operate the Local Vodafone Business Managed Services Operations ...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in engineering departments (preferably Electronics or Computer Engineering)
  • Deep understanding of operational concepts and procedures within manged services, with focus in managing and responding to security incidents and service faults
  • Experience in managing managed service projects and teams
  • Knowledge of Vodafone Business wide portfolio of product and services, with strong expertise on assurance/operations
  • Experience in hands-on delivery and operations of services for end customers, managing teams with end-to-end accountability of the customer service
  • Experience in setting up new technology/infrastructure to serve a new service portfolio
  • Excellent leader of people with ability to build relationships, engage and inspire
  • Strong collaboration skills harnessed towards delivering the right outcomes for Vodafone and our customers
Job Responsibility
Job Responsibility
  • Design, build & operate the Local Vodafone Business Managed Services Operations (Local MSO) team located in Dublin
  • Build the technical and process capabilities needed to deliver managed security, cloud and SaaS services with robustness, efficiency and operational excellence
  • Deliver, maintain and safeguard our clients’ digital assets and must exceed customer needs and requirements
  • Give efficient, innovative and leading-edge technical guidance and provide the strategic vision to define, build and scale the Local MSO
  • Build, lead and develop a managed service for security, cloud and SaaS that will deliver state-of-the art managed, professional and consultancy services
  • Accountable for the end-to-end set up and delivery of the Local MSO in Ireland, working in partnership with the Central MSO team and other local MSOs, local Vodafone Business and Technology functions
  • Accountable to define the technical infrastructure to set up the Local MSO in Dublin
  • Accountable to deliver excellent customer experience for the portfolio of Managed Services throughout the Sell, Build and Run journeys, including onboarding, preventive and reactive functions, for Security, cloud and SaaS product portfolio, including endpoint, network and cloud security, managed awareness, identity, threat intelligence and vulnerability management services
  • Service and security incident detection and response, forensic analysis and post incident review and improvement
  • Accountable to manage the product and customer lifecycle of managed services, meeting or exceeding customer satisfaction targets
What we offer
What we offer
  • Competitive Salary
  • Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
  • Generous Employer Pension contribution
  • Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
  • Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
  • Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
  • 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
  • Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
  • Fulltime
Read More
Arrow Right

Strategic Sourcing Lead, Professional Services

Professional Services is one of OpenAI’s largest and fastest-growing spend categ...
Location
Location
United States , San Francisco
Salary
Salary:
234000.00 - 260000.00 USD / Year
openai.com Logo
OpenAI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in strategic sourcing, category management, consulting, or commercial leadership roles in fast-scaling, ambiguous environments
  • Experience managing categories with co-employment or workforce classification risk
  • Demonstrated ownership of large, complex professional services or consulting categories
  • Strong commercial acumen across rate structures, SOW-based services, and vendor operating models
  • Experience partnering with senior Finance, Legal, and HR/Workforce stakeholders
  • Familiarity with procurement systems (e.g., Zip, Ironclad) at a portfolio and governance level
  • Executive-ready written and verbal communication skills
Job Responsibility
Job Responsibility
  • Own the global Professional Services category strategy, including supplier segmentation, engagement models, and long-term roadmap
  • Define and standardize frameworks for how professional services are sourced, contracted, and governed across the company
  • Establish clear category guardrails to balance speed, flexibility, cost efficiency, and compliance
  • Lead strategic relationships with OpenAI’s most critical professional services partners
  • Rationalize a fragmented supplier base by identifying consolidation, tiering, and preferred-partner opportunities
  • Partner with Finance to improve cost transparency, rate structures, volume leverage, and forecasting across the category
  • Partner closely with Legal and Extended Workforce teams to mitigate co-employment and regulatory risks
  • Ensure professional services engagements are structured and operated in line with internal policies and external compliance requirements
  • Introduce clearer governance for scope control, renewals, expansions, and offboarding
  • Act as the primary strategic interface between Procurement and senior stakeholders across Research, Engineering, G&A, and Operations
What we offer
What we offer
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Fulltime
Read More
Arrow Right

Senior Software Engineer, Managed Services

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’r...
Location
Location
United States , San Francisco; Sunnyvale
Salary
Salary:
166000.00 - 201000.00 USD / Year
crusoe.ai Logo
Crusoe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Cloud Expertise: Proven ability to design and scale fault-tolerant distributed systems and develop managed cloud services
  • Technical Proficiency: Strong fundamentals in microservices and infrastructure technologies like Docker, Kubernetes, Terraform, and CI/CD systems. Experience with observability principles and technologies, e.g., time-series databases, log aggregation, distributed tracing
  • Customer-Centric Mindset: A passion for creating intuitive, high-quality solutions that directly impact customer success and satisfaction
  • Collaboration Skills: Ability to work with cross-functional teams to align priorities and deliver customer-first solutions
  • Communication Skills: Exceptional ability to articulate complex ideas and align technical solutions with customer needs
  • Team Leadership: Mentor engineers, enhance hiring practices, and contribute to building a strong, inclusive engineering culture
  • Professional Experience: 3-5 years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++
Job Responsibility
Job Responsibility
  • Building Foundational Infrastructure: Build and scale core infrastructure services that manage critical resources within our cloud platform. This involves designing, developing, and deploying robust and reliable systems from the ground up
  • Scalable Design: Design highly scalable, durable, and reliable platform services that prioritize ease of use
  • Cross Functional Collaboration: Lead projects that require collaborating with engineering, cloud support, site reliability, and product teams to assess tools, frameworks, and solutions that align with both customer and operational needs
  • Innovation: Implement features that differentiate Crusoe Cloud, focusing on operational efficiency, low-touch adoption, turn-key AI services, and scalability
What we offer
What we offer
  • Industry competitive pay
  • Restricted Stock Units in a fast growing, well-funded technology company
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Fulltime
Read More
Arrow Right

Professional Services Lead

Benchling is building a world-class Professional Services team to drive implemen...
Location
Location
Switzerland , Zurich
Salary
Salary:
Not provided
benchling.com Logo
Benchling
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • MS or PhD in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field
  • At least 4 years of experience in a lab or R&D setting, ideally in antibody discovery, strain engineering, or process development
  • 2+ years in a lead or people manager role, with demonstrated success building and developing high-performing teams
  • Software implementation experience, preferably with a SaaS software company
  • Strong communication skills
  • Self-starter with the ability to thrive in a startup environment
  • Curious, creative, and tenacious
  • Ability to travel up to 25% based on customer and project needs
  • Based in or willing to relocate to Zurich, Switzerland
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a team of Implementation Managers across EMEA
  • Partner with the Customer Experience Leader EMEA to define PS strategy, optimize implementation processes, and scale the team effectively
  • Provide hands-on guidance during complex implementations, serving as an escalation point
  • Drive accountability for successful project delivery across your team
  • Build strong relationships with cross-functional partners in Sales, Customer Success, Product, and Engineering
  • Understand EMEA customer needs and scientific workflows, translating insights into actionable recommendations
  • Represent Benchling's scientific and technical credibility with customers
  • Track team performance metrics, identify improvement opportunities, and implement changes
  • Contribute to global PS initiatives, sharing EMEA learnings and collaborating with PS leadership across regions
What we offer
What we offer
  • Competitive salary and equity
  • Fertility healthcare and family-forming benefits
  • Four months of fully paid parental leave
  • Home office stipend
  • Mental health benefits + wellness stipend
  • Learning and development reimbursement
  • 25 days vacation days + public holidays
  • Company-wide Summer & Winter holiday shutdown
  • Sabbaticals for 5-year and 10-year anniversaries
  • Remote perks including travel to hubs
  • Fulltime
Read More
Arrow Right