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We are seeking a Lead Dispatcher for one of the largest independent distributors in Ontario. This company is a family-owned Canadian business and a Platinum Club winner of Canada's Best Managed Companies. They offer a well-respected environment focused on professional growth and exceptional customer service. Do you come from asset based fleet experience? Do you have a customer first mindset and strive to deliver during a multifaceted process? Do you have experience leading a team and want to grow your skills and experience? If so, we may have the opportunity for you! The ideal candidate is a senior-level logistics professional with direct experience managing internal, asset-based fleets and the technical proficiency to lead a team through a transition from paper-based processes to TMS. They must possess strong interpersonal skills to handle diverse driver personalities and the multitasking ability to oversee fleet vehicles and high-volume daily deliveries in a fast-paced distribution environment.
Job Responsibility:
Act as the lead point of contact for daily transportation dispatch, delivery scheduling, route execution, and tracking activities
Coordinate and adjust delivery routes and schedules based on volume, priority, capacity, service commitments, and operational constraints
Monitor dispatch boards and delivery queues throughout the day and proactively address delays, missed or at-risk deliveries, route inefficiencies, coverage gaps
Support balanced workload distribution across drivers and routes
Serve as the first escalation point for delivery exceptions, urgent requests, or service disruptions
Maintain accurate and up-to-date delivery status, notes, and documentation within dispatch and transportation systems
Ensure proof of delivery, signatures, and system updates are completed accurately and consistently
Communicate real-time delivery updates and changes to branches, sales teams, warehouse teams, and customers
Monitor daily fleet availability, assignments, and utilization
Coordinate with fleet maintenance partners to support preventative maintenance, inspections, and repairs
Track vehicle downtime, recurring issues, and capacity constraints
Assist with overflow planning and coordination of third-party carriers
Support adherence to safety standards, company policies, and transportation best practices
Serve as a go-to resource for dispatch processes, systems, and transportation best practices
Support onboarding and training of new dispatch team members
Provide informal coaching to Dispatchers and Drivers
Lead by example through strong organization, communication, and customer service standards
Act as a key liaison between Dispatch, Transportation, Distribution Centre, Branches, and Sales
Communicate clearly with internal teams and customers regarding delivery status, delays, or changes
Support timely resolution of delivery-related issues
Identify day-to-day dispatch, routing, or delivery issues and recommend operational improvements
Support continuous improvement of dispatch workflows, routing practices, and delivery execution