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Randstad Logo Randstad · Logistics

Lead Dispatcher

Canada, Burlington 52000.00 - 62000.00 CAD / Year · Job Posted May 15, 2026
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Job Description

We are seeking a Lead Dispatcher for one of the largest independent distributors in Ontario. This company is a family-owned Canadian business and a Platinum Club winner of Canada's Best Managed Companies. They offer a well-respected environment focused on professional growth and exceptional customer service. Do you come from asset based fleet experience? Do you have a customer first mindset and strive to deliver during a multifaceted process? Do you have experience leading a team and want to grow your skills and experience? If so, we may have the opportunity for you! The ideal candidate is a senior-level logistics professional with direct experience managing internal, asset-based fleets and the technical proficiency to lead a team through a transition from paper-based processes to TMS. They must possess strong interpersonal skills to handle diverse driver personalities and the multitasking ability to oversee fleet vehicles and high-volume daily deliveries in a fast-paced distribution environment.

Job Responsibility

  • Act as the lead point of contact for daily transportation dispatch, delivery scheduling, route execution, and tracking activities
  • Coordinate and adjust delivery routes and schedules based on volume, priority, capacity, service commitments, and operational constraints
  • Monitor dispatch boards and delivery queues throughout the day and proactively address delays, missed or at-risk deliveries, route inefficiencies, coverage gaps
  • Support balanced workload distribution across drivers and routes
  • Serve as the first escalation point for delivery exceptions, urgent requests, or service disruptions
  • Maintain accurate and up-to-date delivery status, notes, and documentation within dispatch and transportation systems
  • Ensure proof of delivery, signatures, and system updates are completed accurately and consistently
  • Communicate real-time delivery updates and changes to branches, sales teams, warehouse teams, and customers
  • Monitor daily fleet availability, assignments, and utilization
  • Coordinate with fleet maintenance partners to support preventative maintenance, inspections, and repairs
  • Track vehicle downtime, recurring issues, and capacity constraints
  • Assist with overflow planning and coordination of third-party carriers
  • Support adherence to safety standards, company policies, and transportation best practices
  • Serve as a go-to resource for dispatch processes, systems, and transportation best practices
  • Support onboarding and training of new dispatch team members
  • Provide informal coaching to Dispatchers and Drivers
  • Lead by example through strong organization, communication, and customer service standards
  • Act as a key liaison between Dispatch, Transportation, Distribution Centre, Branches, and Sales
  • Communicate clearly with internal teams and customers regarding delivery status, delays, or changes
  • Support timely resolution of delivery-related issues
  • Identify day-to-day dispatch, routing, or delivery issues and recommend operational improvements
  • Support continuous improvement of dispatch workflows, routing practices, and delivery execution
  • Ensure transportation activities follow documented procedures, safety requirements, and compliance standards
  • Support clean data practices and documentation within dispatch and transportation systems

Requirements

  • High School Diploma
  • Previous experience in dispatching, transportation coordination, logistics, or delivery operations preferred
  • Strong proficiency with dispatch and transportation systems
  • Excellent organizational, time management, and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail
  • Basic analytical and problem-solving skills
  • Intermediate computer proficiency (Outlook, Excel, Word, Office 365)
  • Ability to work effectively in a collaborative team environment

Nice to have

  • Logistics, Transportation, or Operations diploma
  • Experience acting in a lead or senior dispatcher/coordinator role

What we offer

  • Permanent full-time position
  • Monday to Friday, 8:00 am - 5:00 pm
  • Working alongside a highly productive and growing team
  • On-site training
  • 2 weeks vacation
  • Multi-tired benefits program with HSA and RRSP match
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