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Leads the Solutions Delivery vertical responsible for execution of predefined products and ad hoc analytics engagements for pharmaceutical manufacturers. Owns delivery excellence, client satisfaction, scope discipline, and financial performance. Ensures repeatable, scalable execution aligned to product standards and commercial objectives.
Job Responsibility:
Owns end-to-end delivery governance across all active engagements, ensuring timelines, scope, and quality standards are consistently met
Serves as executive escalation point for client and internal stakeholders
Oversees resource planning, capacity management, and margin performance across the portfolio
Ensures adherence to product standards and prevents unnecessary customization or scope creep
Partners with Commercial, Product, Data, and Strategy teams to align delivery with strategic objectives
Implements standardized playbooks, templates, and performance tracking mechanisms to improve or deliver predictably
Monitors engagement financials, including revenue realization, cost control, and operational efficiency
Identifies cross-sell and upsell opportunities within existing engagements
Provides coaching and oversight to engagement managers and business analysts to ensure high-quality execution
Requirements:
Bachelor's Degree required (Business Administration, Data Science, Business Analytics, Informatics)
10+ years of experience in consulting, pharma services, data delivery, or client engagement leadership
Experience managing multi-project portfolios and P&L accountability preferred
Master's Degree preferred (MBA, Data Science, Business Analytics, Informatics)
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching