Lead Director, Solution Management

• Act as the Solution Owner of a complex, matrixed workstream partnering closely with cross-functional leaders and serving as a leader of the supporting cross-functional business and DDAT team
• Guide the design, build, and launch of the workstream features and supporting API, ensuring alignment with PBM business needs and client expectations
• Serve as a primary business voice in shaping requirements, prioritizing features, and driving delivery timelines
• Foster collaboration among business, technology, product, and process engineering teams
• Bring deep understanding of PBM processes, client events, and the operational realities of the PBM business
• Anticipate and address client strategy, pricing strategy, regulatory, and compliance requirements throughout the development lifecycle
• Establish processes and performance metrics to ensure the workstream delivers on its intended value
• Develop and maintain documentation, governance, and change management plans to support sustainable adoption
• Guide maintenance, future enhancements, roadmap planning, and integration of evolving PBM business strategy and technology needs
• Own ongoing stakeholder engagement, issue resolution, budget management and performance monitoring
• Clear bias for action to iterate and deliver value while aligning to the north star vision
• Bring a consultative perspective and recommendations to department leaders with an eye toward how digital transformations may require them to adjust their business models
• Enable data-led decision making by leveraging existing data, creating new metrics where necessary and ensuring we activate the data to inform and serve our customers and business

• 10+ years of work experience
• 7+ years of experience in PBM field, with strong exposure to pricing or business operations processes
• Experience leading complex, cross-functional initiatives from concept to sustained operation
• Demonstrated experience in translating business needs into technology solutions and operational processes
• Experience communicating and collaborating with stakeholders, including executive interactions
• Experience leading with Objective and Key Results (OKRs) to drive outcomes
• Ability to travel up to 20% of time
• Bachelor’s degree required

Experience with application product ownership, agile delivery, and API-based system design

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access