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Lead Director, Retail Workforce Management - Scheduling & Innovation

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Woonsocket, Rhode Island

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Contract Type:
Not provided

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Salary:

100000.00 - 231540.00 USD / Year

Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Oversee the colleague scheduling experience, colleague scheduling technology, and an innovation & transformation portfolio
  • Ensure the allocation of the payroll budget across 9,000 stores is positioned to meet customer and colleague needs
  • Lead a team supporting CVS Pharmacy Retail Front Stores and Pharmacies
  • Interface with internal and field leaders
  • Align and influence senior leaders and business owners
  • Provide data-driven insights to improve how labor is used and distributed
  • Provide best-in-class field support through management of scheduling tools and reporting
  • Create a colleague centric WFM vision leveraging scheduling and labor strategy
  • Simplify and streamline scheduling and payroll management tools

Requirements:

  • 7+ years of experience in Operations or Workforce Management roles
  • 5+ years experience leading teams
  • Advanced working knowledge of Microsoft Excel and PowerPoint with demonstrated ability to create senior-leading facing materials
  • Ability to support minor travel (5%)
  • Bachelor’s Degree required

Nice to have:

  • Retail Pharmacy or Healthcare specific experience
  • Significant experience navigating and executing complex programs in a complex organization
  • High level of confidence and resilience and the ability to operate across many functions in the organization.
  • Ability to challenge the status quo, listen and create and navigate healthy tensions
  • Ability to manage day to day operational support while balancing execution on long-term strategic objectives
  • MBA Preferred
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
February 22, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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