Lead Director, RBE Engagement, CVS Health

CVS Health

Location:
United States, Illinois

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

100000.00 - 231540.00 USD / Year

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Job Description:

CVS Healthspire brings together our health care delivery, pharmacy and health services solutions. The Risk Bearing Entity (RBE) is responsible for bringing together proven health care interventions across CVS Healthspire to support Medicare members in their healthcare journey. The Lead Director, RBE Engagement will be responsible for driving to ensure consistency and seamlessness. The ideal candidate is a self-starter, highly organized, enjoys solving challenging problems, uses data to drive insights, and excels in a fast-paced environment. In this role, the Lead. Director will collaborate with other members of the Oak Street Health team (Population Health, Product, Data, Data Science, etc.), Signify, CVS Health, and Aetna to design and maintain workflows that can drive best-in-class health outcomes for the RBE. The role will engage across multiple RBE programs and initiatives to ensure that the underlying platform can meet the evolving needs of the business.

Job Responsibility:

Accountable for key patient enrollment metrics and OKRs for the RBE
Drive year-over-year improvement in In-home Health Evaluation (IHE) completion among RBE members by partnering with Signify Health
Define member segments within the overall RBE population and work across Signify and OSH on refining the approach for each of these
Improve efficiency of operations (# of attempts, enrollment rate)
Develop a strategic roadmap and influence across a matrixed environment to ensure on-time milestone delivery
Partner with a team of OSH patient engagement specialists who connect with patients telephonically and in-person to improve efficacy of engagement with Hard to Reach patients
Identify opportunities by performing data analysis, identifying key insights and trends to inform decision-making / process improvement
Work with product and technology teams to optimize tools where applicable
Engage cross-functionally within Oak Street Health and with other CVS Health entities (Signify, Aetna, Retail Health, etc.)
Lead ongoing operational program / partnership calls as well as monthly business reviews for RBE engagement
Become a trusted thought partner to our senior RBE program leaders as they develop their programs
Communicate and coordinate with stakeholders to ensure visibility and coordination among various workstreams
Considering local nuances as the RBE grows to additional geographies and expands program capabilities
Present to ELT members on vision, roadmap, and progress

Requirements:

Demonstrated ability to lead and work closely with cross-functional teams in sizable new initiatives, including Design, Engineering, Clinical, Commercial, Growth, Data Science, and external partners and clients
Strong analytical, problem-solving, group facilitation, and presentation skills
Outstanding written and verbal communication skills and customer service orientation
Ability to excel in a fast-paced environment, working through details quickly and staying focused on goals and deliverables
Ability to strive in a matrix organization and desire to continually demonstrate teamwork and embrace opportunities to collaborate
A flexible and positive attitude, oriented toward accountability
Bachelor's degree
10+ years of applicable experience, experience in healthcare operations or consulting preferred, but not required
US work authorization

Nice to have:

Someone who embodies being Oaky
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Additional Information:

Job Posted:
April 23, 2025

Expiration:
October 21, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Lead Director, RBE Engagement